Reviews of Hotel Le Castel

Location,bathroom

Little bit pricey for offered facilities.

The hotel is located in a very good area: right in front of the bus stop, opposite to the Telecabine Les Prez Le Flegere, 2 min walk from the train station, 10 min bus from Chamonix centre, 40 min beautiful and pleasant walk to Chamonix centre.

The 18 euros breakfast buffet is a GIANT disappointment. We had a rest day so we wanted to take our day slowly and took the breakfast at the hotel. We started our breakfast at 8:15 am. The breakfast timings is from 7:30 am to 10:00 am. When we arrived, there were only a few small pieces of bacon left + 2 spoons of scrambled eggs. The rest of the "buffet" was, what we would call, "ready-made items": croissants, pain au chocolate, charcuterie, cheese, butter, jam, baguettes. Noting that the bacon and eggs were the highlighting part when the staff told us about the "variety" of the breakfast buffet...we asked the staff for more bacon & eggs. We were told: They are doing it. So, we took our time, ate a bit of what was there while waiting for eggs. At 9:15 am there was still nothing there (eggs and bacon) so we asked the hotel staff again. We were told: I think it's over, let me check with the kitchen. He went somewhere and came back: Sorry, it's over. I have told the kitchen to prepare more tomorrow. What is the use for more eggs TOMORROW...? I just paid 18 euros for a croissant that I can buy at 1.5 euro in a boulangerie, 3 pieces of cold meats, two slices of baguettes with jam. It's not that adding a spoon of scrambled eggs would make it 18 euros worth but at least... refill it... coz you just sold two buffet breakfasts when the food was over!?

We arrived late and staff where very helpful And friendly .. checked us in super quick

Nothing all goox

Beautiful, peaceful setting with wonderful views of Mont Blanc and Aguille de Midi. Food was excellent, as were the staff.

Breakfast choice was limited and rooms could benefit from USB charge points.

Location

No hotel staff. Is a restaurant with a few rooms.

The views are nice

There was no hand soap or coffee. Hot water didn't work. No iron. Staff didn't know the local area. Small rooms. Not well cleaned on daily basis. Wouldn't stay again

Location

The service attitude is sloppy and the management is messy. Because the restaurant attached to the hotel is understaffed and there are many guests in the restaurant, there is no one at the accommodation counter to serve, and there is no staff even after waiting for a long time to check in. I had to check out at 8 a.m. the next day and leave my luggage, but there were no staff in the entire hotel. It was really a strange hotel. I have traveled all over the world and stayed in many hotels, and I have never seen a hotel with such chaotic and disorderly management. As a result, I had no staff to store my luggage, which delayed my TMB trip and missed my train time.

These rooms are spacious and comfortable. Good AC and luxury bathrooms. We tried the restaurant and it was good.

Ten minutes prior to check in time to rooms were still being cleaned

The hotel is in a great position with spectacular views of the mountains and glaciers from all sides. It is a couple of Km's from the center of Chamonix, however there are buses which run from just outside the hotel on a regular basis and also a train service from the little station about 150m away. The hotel has a good restaurant and bar and there are others in the local village. Our room was very clean and comfortable and had a balcony with views of the mountains. The staff were very helpful, providing information and booking taxis.

Lovely hotel, luxuriously furnished. Big room. Comfy bed. Lovely big ensuite .. his n her sinks. Great air con. Very friendly staff. Lovely breakfast and staff helpful. Free Car parking right opposite hotel.

It's a wee bit out of town but there are free buses ( we didn't use)

Conveniently located in Les Praz. A very short walk from the Les Praz train station and the bus stop at the steps of the hotel made commuting around the Chamonix valley a breeze. The Flegere gondola was a very short walk additionally. The restaurant on the main floor with patio dinning served excellent food. Our very comfortable room provided an outstanding view of Mount Blanc, the Aiguille du Midi and the surrounding mountains on both sides of the valley. This is an excellent place to stay and I will certainly book lodging in the Hotel Le Castel on my next trip to Chamonix.

The entrance into the hotel is a little confusing. What I thought was the entrance into the building was actually the door into the restaurant’s kitchen.

Our room with Mont Blanc View

Poor communication… they claimed they had to close the kitchen/bar for annual cleaning one night but clearly was because no staff. Then they locked the place up and we and another couple in another room would not have been able to get back in at night because an interior lobby door would have been locked if we let it close. I had to prop it open with a cabinet. The next day a person told us we should have been given a code to a keypad (that was like 8 feet away from that door) that would have allowed us to get back in. They failed to do that at check in for us and the other couple! Also one day we placed the “make room up” on door early when we left the room and when we returned later that evening it was not touched. Understand we travel often and the lock out situation with the closing of an entire lower floor with no way to contact anyone has NEVER happened to us! Very bad of the staff to do this to guests and also lie about why they shut everything down!

If you are looking for a chalet experience with a hotel service and amazing views and great food. - then this is it

Perfect alpine retreat.