Nothing really. It was what we had expected.

It’s sea views and location close to St Jean De Luz

Stayed in September 2025

The only small drawback is if you sat in the formal restaurant area (inside and outside) you were required to order from the expensive menu.

This hotel is in a beautiful hilltop location and a beautiful walk along the Bay to Saint Jean de Luz where there are many wonderful places to eat, shop and explore. The staff is SUPERB!

Stayed in May 2025

The gardener who is working on the garden while people are relaxing at the swimming pool.

Very Nice and relaxing stay. Superb see view.

Stayed in July 2025

The dinner menu of the restaurant should also have a meat option except pork 😉

Best hotel at Saint Jean De Luz. It has big and comfortable rooms for families. A quiet and chic hotel with sea view and a very good restaurant. I also advise the breakfast

Stayed in July 2025

It’s not enough to have a great location and rely mostly on professional staff - let me explain. We had booked via booking a room , which was at the ground floor on the seaside - you might expect humidity ( fair enough) but when you have such a moisture, we fear fungy issue that you can smell it while entering the room its not good. It led to an asthma crisis . Needs a serious check that room. We asked for changing room in the night therefore and were helped. We booked a suite as there was health emergency. Great suite, clean, the receptionist was very helpful. Now, no request in the morning if all allright. Would have been nice. At check out , 3 days later … we asked for nothing but expected again a request, or a sorry for the in inconvenience or at least we will make the room check ( we had to ask to learn that yes there was a «note») … nope, nothing we paid even the first night the suite …. or some might even think this is a sanitary issue … The Manager explaining the chaotically structured invoice to the receptionnist passed by, no nothing … I guess most of us will agree that that is not at the hight of how the hotel positions itself. Next example : we had reserved a table , second evening in the restaurant, had asked twice if the reservation was ok to find out … no. We got a table in the second row to the view. When I asked can we have for tomorrow a table at the window - «not promised we give the tables in the order of reservation« Then literally five minutes later a couple arrived , was supposed to sit next to us but asked to get a table in the first row. The server went asking the lady who had answered five minutes earlier we cannot change our procedure and she said «yes»… Consistency is key to good management and client service … Perhaps not estonishing when you consider the non client focused approach I documented above.

The location, most of the super friendly staff. The food, though the menu is very limited. The clean second room - suite you should expect that for the price.

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

We had a room with a terrace which just had sun beds. We would have found it more comfortable with seats to sit on. However there was a lovely communal seating area so we sat there instead.

The staff were very friendly and helpful especially the reception staff. Breakfast on the outside terrace was very relaxing

Stayed in July 2025

We arrived after the usual lunch hours and were not able to order anything nice to eat at the restaurant, and what we did get was not really very good, surprisingly low standard for such a nice place! Missing body lotion too in the bathroom.

Generally all good, nice bed and bedding, we had door out to the garden. Nice staff, nice terrace and gardens and pool, lovely views, and very quiet

Stayed in June 2025

Beautiful scenery, comfortable rooms, & delicious breakfast. The pool was amazing and the staff very friendly and helpful.

Stayed in June 2025

Room decoration was bland

Excellent location, easy and picturesque walk into the centre of St Jean de Luze; friendly and helpful staff; first rate restaurant

Stayed in April 2025

Privilege rooms a bit small. Pillows could be improved.

Location and excellent staff and easy parking. Good decor. Food of high standard. Extensive outdoor grounds.

Stayed in September 2024

Only no Gym

Stayed in August 2024

O hotel é lindo, no meio da natureza. O restaurante do hotel, caro mas delicioso.

Stayed in August 2024

It’s very expensive, although our stay was in peak season so to be expected.

The pools were great fun for the kids. Accommodation was very clean and comfortable. A nice walk into St Jean.

Stayed in August 2024

No direct sea view or terrace from the suite room. Hotel a bit older.

Great pool, garden and facilities. Fantastic location with top views.

Stayed in July 2024

The biggest minus is very poor buffet for breakfast. It is ridiculous to pay almost 400 euro a night in a big hotel and get only so limited choice . We would stay longer than 2 nights would be very frustrating.

Great location and amazing long and deep pool. . Good restaurant with good food. However we have struggled to order when we’re dining second time .

Stayed in July 2024

Very dedicated team

Stayed in July 2024

Nothing

High quality accommodation with lovely gardens and beautiful views over the sea. Really helpful and friendly staff who gave great recommendations for places to eat in St Jean de Luz.

Stayed in July 2024

I would rate this hotel exceptional if it wasnt for the smoking. I had a main floor room with a terrace. I prefer to keep the patio door open for air. the hotel has no smoking in the rooms but clients can smoke on their terrace. the next door person was smoking and the smoke and smells was coming in to my room. I do not support that and I was forced to close my patio door.

the view is great and since this is not their peak period, the hotel was quiet

Stayed in July 2024

Room we had could do with a revamp not bad but dated

Great location with self catering options overlooking sea

Stayed in June 2024

Excellent view

Stayed in June 2024

Quite a lot of flies at breakfast on the terrace but otherise superb

Wonderful staff, ambience, position

Stayed in June 2024

Great location on a headland, just 10 minutes walk into towm

Stayed in May 2024

Nothing, it was wonderful

We absolutely loved our night in this hotel. The restaurant was fully booked for our stay so we walked into the town (25 minutes) and had dinner at La Boëte, the best restaurant we have enjoyed in 40 days of touring Spain, Portugal and France.

Stayed in June 2024