Reviews of IMMOGROOM - Total renovation 2023 - At the foot of the slopes - Wifi -
Chemin de Crouze, 73320 Tignes, France
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Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewThe location of the property is excellent. A short walk (uphill) to the ski lifts for a start in the morning. Also walking into town only took 5 minutes
Unfortunately there are many things about the property that are not as advertised. First of all, even though it says on this website there is parking available, there is not parking available to holiday guests. This is very annoying especially when you have to pay an extra €105 to park for the week in town. To have to pay extra for bed linen, towels and for beds to be made on arrival does not feel right - particularly bearing in mind the cost of the apartment. The advert says the apartment has free WiFi. This is a stretch to say the least, with speeds never getting above 2Mbps. This makes watching streaming services, downloading etc impossible. To try and work in the property whilst away for the week was a nightmare. Again for the cost of the apartment to not have at least “good” WiFi seems wrong. There is not a proper oven in the property despite being advertised. There is a small “oven ring” as part of a small microwave but this is not what was expected in a full kitchen - or usable for a family of 4 to eat together. The apartment is not that clean. Underneath the toilet and basin in the sink is quite dirty. Finally there are not any satellite channels on the TV as advertised. Having stayed and skied in France many times over the years, we were really disappointed with how this property turned out. Clementine (the resort manager) was helpful and attentive but the property is not as advertised. If I had known about the actual living experience of the property, I would not have booked here.
Dear Grant, Thank you for your feedback. We're glad you appreciated the excellent location, just a short walk to the ski lifts and the town center. We apologize for the inconveniences you experienced: We understand the frustration regarding parking availability and additional costs. We'll ensure our listings clearly reflect the parking situation to prevent future misunderstandings. We acknowledge your concerns about extra fees for bed linens and towels. While these services are optional. We're sorry the internet speed was insufficient. We'll investigate this issue to improve connectivity for our guests. We regret that the kitchen facilities did not meet your expectations. We'll assess the equipment to ensure it aligns with our guests' needs. Cleanliness: We apologize for the oversight and will address this with our cleaning team. We appreciate your kind words about Clémentine's assistance. Your feedback is invaluable in helping us improve our services. We hope to have the opportunity to provide you with a better experience in the future. Best regards, Immogroom agency
Dear Grant, Thank you for your feedback. We're glad you appreciated the excellent location, just a short walk to the ski lifts and the town center. We apologize for the inconveniences you experienced: We understand the frustration … Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewThank you for your feedback ! It helps us enhance our service, and we truly value it. Regarding the linens, we apologize if the ordering process was not clear. We will make sure to improve our communication to ensure that future guests are well informed about this option. We hope to welcome you again soon for an even better experience! Best regards, Immogroom Team
Thank you for your feedback ! It helps us enhance our service, and we truly value it. Regarding the linens, we apologize if the ordering process was not clear. We will make sure to improve our communication to ensure that future guests ar… Show more
Reviewed: 22 April 2023 · Stayed in April 2023
Verified reviewReviewed: 29 January 2023 · Stayed in January 2023
Verified reviewclean, excellent decor. excellent host and communication. the location was amazing with great facilities. the kitchen had ample utilities. would love to come and stay again.
the wifi wasn’t working whilst we stayed here, however we understand that was a one off occurrence. the linen cost was larger than we anticipated.
Thanks for your feedback :) I'm sorry for the confusion, but the price of the linen was displayed on loclinge.fr. We'll look into it so that it doesn't happen again.
Reviewed: 13 January 2023 · Stayed in January 2023
Verified revieweverything great
We are delighted that you enjoyed your stay. We look forward to welcoming you during your next stay :)
Reviewed: 2 January 2023 · Stayed in January 2023
Verified reviewlay out and fully equipped
a short walk to the ski lift
Thank you Graham !