Air conditioning was not working at all. When I was outside I noticed that almost all rooms have opened windows meaning that they also have issues with air conditioning. Getting in to the parking during the late evening/night was an other story, who knew that you should not leave your parking ticket in a car as it will be required to enter parking later. And we got stuck in parking elevator twice! First time when security answered the call and opened a lift for us and second time when security allowed us to enter parking using regular entrance and security man decided to escort us to a car using a lift... we told him that we got stuck in a lift like 5 minutes before but he showed us his badge with writing "SECURITY" and told that we are safe and there is nothing to be scared of... If only you could see his face when we got stuck second time....

When I told on reception that we have air conditioning problems as an option I was offered a fan and it saved us during the night.

Stayed in August 2025

Whilst the bed was a little hard for us, we enjoyed our night here. The staff were really helpful, especially with the parking. The location is a little out of the centre but there were plenty of shops & restaurants nearby. The bathroom was fine with a large shower. We were happy for a nights stay!

Stayed in August 2025

A bit poorly maintained, not so clean like other Ibis locations, and staff does not seem too happy to see you. You have to give 100 euro deposit for potential damages.

Comfortable beds, parking very convenient (Q-Park Espercieux), good restaurant inside hotel.

Stayed in August 2025

However, the room itself was very basic. It came with only two large towels, no hand towels. The toiletries had almost no scent and felt very generic. Cleanliness could have been better as there were some hairs left in the shower. The bedroom included a long mirror, a TV, a few hangers, a small table, and a chair, but it lacked basic amenities like a refrigerator and a kettle, which would have been appreciated for better comfort.

The hotel’s location was very convenient, right next to a tram stop which made getting around easy. The staff were friendly and welcoming.

Stayed in August 2025

The room was small, no safe, not enough space to put our bags.

Stayed in July 2025

We were staying in Marseille for a concert at the Velodrome. Can't blame them, when every hotel in town was doing it, but the price was elevated accordingly.

Lovely, friendly and helpful staff. We knew we would miss dinner time, so they arranged for us to have a meal waiting when we returned late at night. Comfortable bed and a clean room. Breakfast was good. Excellent transport links - tram stop right outside, 5 mins walk to Metro.

Stayed in June 2025

no safety box and fridge . seems I should have read it during the booking more carefully .

It was generally ok , typical IBIS 3 star. with good location and acceptable breakfast .

Stayed in April 2025

The bed was uncomfortable as well as the pillows

The rooms were very clean, the staff friendly and the hotel is close to la joliette metro station which we took to go to Stade Velodrome ( about 10 mn )

Stayed in April 2025

The only missing would be a small fridge in the room and mosquito net in the windows.

The bedroom with a bathroom - all clean. The basics like tv, ac or shampoo and towels were provided. Very comfortable and king size bed. Nice, modern neighbourhood and very welcoming staff. To the staff manager: I wanted to take a moment to mention how much I enjoyed the breakfast service during my stay - especially the thoughtful attention from Gaëtan. His warm, welcoming attitude each morning really stood out. When I mentioned some dietary preferences (gluten and lactose intolerance), he made sure I had everything I needed, even remembering small details the next day. It's that kind of genuine care that makes all the difference for guests. Having worked in the similar industry myself when adolescent, I know how much effort goes into maintaining that level of service day after day. Please know it doesn't go unnoticed and take care of good personnel so they don’t get burned out. Warm regards!

Stayed in April 2025

A hotwater maker or coffee machine in the room would be nice, but that's looking for an invisible hair in the soup as by default it is not part of the Ibis deal.

Practical location a bit out of centre, but still good walking distance to St Charles, 20 mins to Vieux Port, and 5 mins to metro Joliette, in a modernized neigborhood.. Room in the known basic Ibis way, with a tiny touch of style. I was in an upper floor to the north side, which was quiet. Good breakfast, useful bar. Even though there is no lack of good restaurants in walking distance, the option for dinner in the hotel is useful when arriving late, and the kitchen was good.

Stayed in March 2025

Nothing

Location was very good. Staff and food also very good.

Stayed in October 2024

Waiter in evening very good

Stayed in December 2024

Good service, perfect location!

Stayed in November 2024

No coffee tea in the room

Central friendly

Stayed in September 2024

We booked a room with double bed and single bed for the space. ended up with a double bed room, bit small. No drawers to put cloths into when staying for a few days get cloths out of the suitcase stop the creases. no problem if you like living out of a suitcase. Theres only a cloths railing with 4 hangers, and this partly covers the tv and the blinds for the window, so this railing runs across the full wall, and then also try and squeeze a table and chair into this space,so always reaching to pull th curtains back form the winow in the morning. Only 2x bath towels and 1x hand towel in the bathroom for 2x people, kept asking for more towels but never happened. Bar in the evening is strange, well was for us. You dont go to the bar and order drinks, give you the feeling you have 2x heads when you do after giving up waiting. There is staff walking about taking orders but depending on where you are sitting and how many customers in they walk pass you 4-5 times before you can get their attention. At home in Notheren Ireland, you want a drink, go get, dont ask you dont get.

This hotel you felt safe in and around it. Staff were more than helpful. Breakfast was plentyfull. had everything, croissants, bread, fruit,all types of cereals,jams,ham,cheeses,cold bolied egg, etc. jucies and coffee machine.tea you make yourself in a bag. Hot food was scramble egg, sausages,beans and toast. Tram is just a 2 min walk outside the main door to the left, that takes you to the metro, all depending on where you want to go. At the tram station can get a 24 hour pass for 10.40 euros (2x aldults Sept 2024) covers all metro/tram/local buses. bus 83 a good journey that takes you along the coast to Rockley, nice beach and lovely park to walk around. buses come evey few mins.

Stayed in September 2024

Room too small with comfortable bed but uncomfortable pillows, only 2 towels provided. No toiletries except for shower gel + handwash in bathroom

Great location next to the old docks snd shopping mall. Good breakfast at a reasonable price. Helpful receptionists

Stayed in August 2024

Small room for a big price.

Very good location.

Stayed in August 2024

Room was super small and difficult to move around if you have big luggage. The bathroom was not so clean and the flooring of the entire room and floor is giving a cheap feeling.

Really kind and helpful staff, really good breakfast and position.

Stayed in August 2024

Room size and amenities

Central location and price

Stayed in August 2024

streets around are very dirty

the style, the location, the breakfast

Stayed in August 2024

My room was dusty and I got bit by mosquitos.

I liked the location, the hotel lobby and the breakfast offering. The hotel is close to a large sea front shopping centre full of shops and restaurants.

Stayed in July 2024

Not comfortable bed

Good ambiance

Stayed in July 2024

First three morning breakfast absolutely perfect and ran smoothly but sorry to say as far as I'm concerned the next four morning breakfast was a disaster kept running out of coffee and cold orange drinks at seven fifteen the sausages were lukewarm and backed beans seemed to be left over from day before also shortage of cold meat and tomatoes felt sorry for guests arriving late as I say First 3 morning perfect even salt and pepper seems the 2 men in charge on the first 3 morning had it running like clockwork but didn't see them from Monday onwards just the 2 women perhaps they were new also the first 3 morning every was prepared by 7 o clock ready to go but the 4th morning onwards the were certainly still trying to get organised i/e coffee and cold drinks machines but after all this I will still return I enjoyed my stay

Very close to all public transport perfect ideal to get from airport free shuttle short train ride then metro short walk to hotel

Stayed in July 2024

Lack of small toiletries provided. Lack of extra towels. Lack of slippers.

Stayed in July 2024