Reviews of ibis budget Lyon Centre Confluence 2 stars

The hotel staff were excellent. Their warm welcome and sincere attitude made us feel very comfortable. Special thanks to Usama from the technical team, who cleaned up the broken glass and brought the necessary materials to help us. The quick response of the reception in contacting the police was also reassuring. I would also like to point out: if your car does not have a European license plate, I do not recommend parking it on the street overnight in Lyon. Our car’s window was smashed and there was an attempted theft. It’s quite possible to wake up and find your belongings stolen. Still, thank you for everything.

We booked a triple room, but it was very small — once three people were inside, there was hardly any space to move. This made us quite uncomfortable, and under normal circumstances, I wouldn't consider staying at this hotel again. However, the kindness of the reception staff and especially the sincere support from Usama from the technical team made us feel truly at home. Their helpfulness is the main reason I would consider returning. One suggestion: the reception staff should warn guests who arrive by car about the kind of incident we experienced — it could really help prevent future problems.

The room was basic as expected for Ibis budget but rather small. In fact, much smaller than previous stays at Ibis Budgets throughout France, so that we barely fitted in with our 2 suitcases and it was very difficult to move around the bed. The breakfast was very good and the staff were very friendly and helpful. They called to pre-book a taxi for us.

I chose the hotel because the ad said it was 10 minutes walk to the train station which is what we required, HOWEVER it was not made clear that it was close to Lyon Perrache station rather than the main one, which is Lyon Part-Dieu, which was the one we needed for our retrun train to Paris. This was at least 35 minutes away by car and resulted in us incurring two hefty taxi fares; one when we returned the car on arrival to Lyon at Gare Part Dieu and also on the day of departure. I think it should be made very clear that is is NOT CLOSE to the principal train station, only a secondary one.

Staff is as friendly as was 2 weeks ago. 🙂Location is still very good and the room was small but clean and practical.

The room was a little bit noisy because the ventillation was running the whole night. We didn't hear that noise in another room 2 weeks ago.

Big 10 for the staff! They were very friendly, helpful and speak English. We booked the room for two nights with breakfast but unfortunately missed our bus so arrived a half day later. Breakfast is there only till 10 a.m. but we could have ours before check-in. They even baked some fresh croissants for us 5 minutes before 10! The room was small but practical, had everything we needed.

If you open the window, the room is noisy but has a good sound isolation. Actually, I cannot say anything negative. Some guests were noisy during the night but it's not the hotel's fault.

Good location, friendly staff

Room is very small (30cm around tbe bad, no closet for the luggage - I thibk the room.for 3 persons was less than 10sqm)

Very comfortable beds, clean room and nice atmosphere.

It was absolutely fine for the cost.

Location near tram and Perrache

1. Beware! They take 100 euros deposit for any potential damage to the room and return it only two weeks later! Bizarre or what? 2. Perhaps the breakfast waitress should pay a little more attention to her customers and less to gossiping with the cook! 3. Weird 'cage' instead of bedside table, making it likely that belongings will fall through.

(i) They clean your room everyday. (ii) They fix the issues related to the room then and there. Supose your light is not working they will come to your room with you and fix it if possible or try to change your room. (iii) All the staffs speak good English. So it was easier for me to communicate.

On the last day, the cleaner opened the door of my room without my permission. I can understand how would the cleaner know that I am inside the room, I should have put a do not disturb sign infront of my door. I felt that reception should have made me aware of this thing at the time of check-in. I didn't know I have to put the do not disturb sign infront of my room otherwise I may face this. For me it's just the last day because rest of the days I was out very early. The stay was very nice, it's just a minor issue I faced. It's just a suggestion may be on which they can improve.

Nothing at all

1. We lodge a complaint saying that the air conditioning is not working but they keep on saying there’s 3 of us. Mind you, we pay for 3 pax amount - it’s not like the 3rd person is staying for free. If your room is not ready for 3 person - don’t sell it or open it up for booking. 2. We request for an upgrade Or change of room with working air conditioning unit, we don’t mind paying it extra at all. NO SOLUTION THROUGHOUT OUR STAY IN THIS HOTEL. 3. I request for an at least a mini fan as our room is like an oven - there’s no FAN at all. Will never comeback here as they do not put the guest comfort as their priority. Their concept of business is just giving you a space to sleep, not considering the condition or the environment of it.

Clean and close to Lyon Perrache train station.

Tiny room, lack of ammenities (in room/bathroom), air conditioning was not very good, bedding was quite uncomfortable.

Staff were very polite and helpful.

The AC was a joke. We asked them to check but they said that’s best it could be. It was hot inside. Will never ever stay.

Good location

Very small room

Nice breakfast. The accommodation has been cleaned every day. It's fantastic. Staff are very friendly and helpful especially Miroslav who show us major landmarks of Lyon.

They didn't have small towels for hands.