Reviews of ibis budget Caen Hérouville 2 stars
Boulevard du Bois Impasse des Ormes, 14200 Hérouville-Saint-Clair, France
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLovely friendly staff who sorted out an issue with our booking. Staff couldn’t do enough and were very helpful. Room clean and great facilities.
Nothing.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery clean. Quiet location.
Staff disinterested. When asked about restaurants in the area, they suggested the cafe at the supermarket! There was a decent restaurant in the hotel opposite. About 100 metres away!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation. Easy access. Friendly. Family rooms. Affordable and great breakfast
Just a little tired in the bathrooms but clean and clean towels
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery friendly and helpful staff, rooms small but clean, good continental breakfast available in time for early departures to catch a ferry. Overall, prefect for a stop on the way to / from the ferry.
Some of the fittings could do with a refresh and the absence of aircon made it a bit uncomfortable on humid nights, despite the fact that the windows open.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewLovely welcome, very friendly. Room was a really good size for an Ibis budget, pleasantly supposed. Our room came with a French style balcony door which was a lovely feature. Bed was large king double and very comfortable. We arrived late but we found shops and KFC within walking distance.
Parking area was a bit small and we had a large van so was a bit tight for parking. It was a warm evening and could have done with air con or a fan but nothing available. We had to leave the French door open, not ideal as on ground floor, wouldn't have been a problem on the upper floors.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewGood location, 10 mins or so drive from ferry terminal and walkign distance from supermarket and other services. We drove to the coast for gallettes and crepes for our evening treat. Friendly staff and they changed the TV remote batteries when I asked them to so thanks.
The toilet broke middle of the night and I had to make a temp fix to stop water leaking out. It was unusable. I reported to reception in the morning. I think I should get some money back don't you? Also, the aircon didn't work so the room was baking hot. Not at all good enough. Friendly staff changed the TV remote batteries when I asked them to so thanks.
Hello, Thank you for sharing your experience. We are glad that you appreciated our location and the staff’s responsiveness regarding the TV remote. We would like to clarify that our hotel does not have air conditioning, but fans are available upon request at the reception to make the room more comfortable. Regarding the issue with the toilet, we recommend that any problem in a room be reported immediately. We could have resolved it right away if we had been informed. We hope to have the opportunity to welcome you again and make your stay more enjoyable. Best regards, Cédric
Hello, Thank you for sharing your experience. We are glad that you appreciated our location and the staff’s responsiveness regarding the TV remote. We would like to clarify that our hotel does not have air conditioning, but fans are avail… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewDecent spot for an overnight stop. Clean and overall nothing bad to say, the room was of a decent size with a normal WC and shower. Overall pretty comfortable.
A little issue with the payment. When booking, I opted out for the online payment right away. However when arrived and tried to check-in with the machine, first I was asked to pay the full amount again. Fortunately, it was not yet too late and a receptionist came to check us in. She also asked us to pay, however when I explained she double checked and said that it was indeed payed at booking. At the end, it was sorted out pretty quickly though I guess that if we had arrived a bit later and the check-in machine was our only option, I wouldn't have had other choice than to pay twice and than claim a refund (which is often not a pleasant procedure). We haven't had breakfast so can't comment.
Thank you very much for your rating and comment! We're glad to hear you found the room clean, comfortable, and well-suited for an overnight stop. Don’t hesitate to visit us again if you’re passing through the area. Cédric
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewVery well located and 24h reception which made everything so much easier when we arrived late at night. There was free parking just in front which gave us peace of mind. The room was very clean and perfectly well equipped with good towels/shower gel etc. Obviously this is a budget hotel so the room and bathroom were on the small side which was absolutely fine as we really only needed somewhere to put our heads down for the night before moving south. The breakfast was very good with lots of choice and fresh ingredients, I couldn’t fault it. And the staff were really kind and helpful. Love the whole sports hotel vibe too!
There was nothing I didn’t like about the property. It was just what we were looking for. It was well run, super clean and perfectly located. I would certainly recommend this little hotel for anyone needing a room for a night or two before heading off on holiday.
Hello, A huge thank you for your detailed and encouraging review! We're delighted that you appreciated the cleanliness, the warm welcome from our team, the breakfast, and practical services like the 24/7 reception and free parking just outside the hotel. We truly aim to offer great value for money in a simple, convenient, and friendly setting — and your feedback means a lot to us. Thanks also for the shoutout to our “sports” vibe — it's a little touch we're happy to share with travelers passing through! 😉 We wish you a wonderful time in the south and hope to have the pleasure of welcoming you again. Best regards, Cédric
Hello, A huge thank you for your detailed and encouraging review! We're delighted that you appreciated the cleanliness, the warm welcome from our team, the breakfast, and practical services like the 24/7 reception and free parking just out… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewEasy to find, great location
Had no a/c in our room
Thank you for the 10/10 despite the heat! 😅 We’re glad you enjoyed the convenient location before your ferry. It’s true that none of our rooms have air conditioning, but fans are available at the reception to help you stay cool — feel free to ask for one next time! Safe travels and maybe see you again! ⛴️🌬️ Cédric
Thank you for the 10/10 despite the heat! 😅 We’re glad you enjoyed the convenient location before your ferry. It’s true that none of our rooms have air conditioning, but fans are available at the reception to help you stay cool — feel free … Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewPizzas on location... V helpful staff member offered fans
No interconnecting rooms...Big family
Hello, Thanks for the great feedback! Glad to hear you enjoyed the value for money and the friendly welcome. And yes, having pizzas on-site is always a nice bonus for those snack cravings. No worries for big families: next time, consider our family rooms that can accommodate up to 5 people. That way, everyone stays together… without having to shout down the hallways! Looking forward to welcoming you back. Best regards, Cédric
Hello, Thanks for the great feedback! Glad to hear you enjoyed the value for money and the friendly welcome. And yes, having pizzas on-site is always a nice bonus for those snack cravings. No worries for big families: next time, consider … Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewConvenient, good value gor money. Staff delightful
Thank you so much for your exceptional review! We're delighted to hear you found our location convenient and good value for money. It’s wonderful to know our staff made your experience even better. We look forward to welcoming you again soon! Cédric
Thank you so much for your exceptional review! We're delighted to hear you found our location convenient and good value for money. It’s wonderful to know our staff made your experience even better. We look forward to welcoming you again soo… Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewEasy to get to. Comfy bed
Too basic, but I should have double checked as I thought I booked the ibis not the ibis budget
Hello, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the comfortable bedding and the convenient location of our hotel. We do note your disappointment regarding the level of comfort. It seems there was some confusion between Ibis and Ibis Budget. We understand how this may have influenced your experience, but unfortunately, we cannot be held responsible for this booking error. Kind regards, Cédric
Hello, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated the comfortable bedding and the convenient location of our hotel. We do note your disappointment regarding the level of comfort. It seems ther… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewExactly what was expected and handy for the car ferry.
On a Sunday evening there were few options for eating-only KFC a short walk away,
Thank you for your positive feedback! We’re glad we met your expectations and that our location was convenient for the car ferry. Please note that we are less than 10 minutes from both the sea and the city center, where you’ll find a wide variety of restaurants to choose from. Cédric
Thank you for your positive feedback! We’re glad we met your expectations and that our location was convenient for the car ferry. Please note that we are less than 10 minutes from both the sea and the city center, where you’ll find a wide v… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewStaff were friendly
Shower too small, cobwebs around ceiling in corners, not enough light in rooms, vending machine gave half cups, idiots parking in between 2 disabled spaces making disabled access to cars impossible
Reviewed: 5 June 2025 · Stayed in May 2025
Verified reviewIbis charged $27 more than the rate advertised on the sign that we saw when we pulled up to the hotel, we accepted this because breakfast was included. I couldn’t consume any of it, as there were only croissants and bread from the supermarket and cornflakes and 2 sugary cereals marketed to kids (I have dietary restrictions). I made a coffee from the machine since that would be the only breakfast I could have there, and the front desk person started yelling at me that I needed to pay 1.10 euros. So be aware that you have to pay for tea and coffee there even though you have paid for breakfast in your elevated room rate.
Hello, Thank you for taking the time to share your feedback, although we’re truly sorry that your experience did not meet your expectations. Regarding the price, it is true that bookings made through platforms like Booking.com can result in higher rates compared to booking directly with the hotel. As for breakfast, we offer a simple selection in line with our budget category, and we’re sorry it did not suit your specific dietary needs. Lastly, the coffee from the machine is indeed not included outside of breakfast hours, which can understandably cause confusion — we’ll take this into account. That being said, I must say that I find your rating a bit harsh. Our team works hard every day to provide the best possible guest experience. It's also important to keep in mind that you chose a budget hotel, with simple but carefully maintained services. We hope to have the opportunity to regain your trust during a future stay. Kind regards, Cédric
Hello, Thank you for taking the time to share your feedback, although we’re truly sorry that your experience did not meet your expectations. Regarding the price, it is true that bookings made through platforms like Booking.com can result … Show more