Reviews of ibis Carcassonne Est la Cité 3 stars
11, Rue Camille Flammarion, 11000 Carcassonne, France
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Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewClose to central Carcassonne. Good breakfast.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation Swimming pool on site a bonus Meals in restaurant good staff were excellent
Small rooms
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewVery nice and friendly personel. Swimming pool open till 9 pm.
smell of mustiness while coming to the room, resolved when AC activated.
Hello Pawel, Thank you for your feedback. We are glad you appreciated our staff and have taken note of your comment. We look forward to welcoming you again. Best regards, The Reception
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewNice staff on reception,comfortable mattress.
Not comfortable pillows,breakfast very small only few rashers and minimum scrambleeggs.Scrambleegs was not fully cooked..No disability parking.
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewNothing
room small, bathroom tiny, problems with the door handle, breakfast limited
We sincerely regret that your experience did not meet your expectations. We have taken note of your comments regarding the size of the room and bathroom, as well as the issues with the door handle and the variety of the breakfast. Our goal is to continuously improve our services, and your feedback helps us in this process. We hope to have the opportunity to welcome you again and provide you with a better experience. The team at Ibis Carcassonne Est La Cité
We sincerely regret that your experience did not meet your expectations. We have taken note of your comments regarding the size of the room and bathroom, as well as the issues with the door handle and the variety of the breakfast. Our goal … Show more
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 January 2025 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewFriendly professional staff, good breakfast, lovely location for visiting Carcassonne or for motorway stopover as we did, good popular solution
Room was small, a bit tight tbh but well laid out, all facilities and, good shower
Dear Madam, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our friendly and professional staff, the breakfast, and our convenient location—whether for visiting Carcassonne or as a motorway stopover. We appreciate your understanding regarding the room size and are glad that you found it well-organized with all the necessary facilities, including a good shower. For future visits, feel free to reach out to us directly, and we’ll do our best to recommend a room that may better suit your needs. We hope to welcome you back soon! Kind regards, Edouard Sudre - Operations Manager
Dear Madam, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our friendly and professional staff, the breakfast, and our convenient location—whether for visiting Carcassonne or as a motorway stopover. We appreciat… Show more
Reviewed: 22 November 2024 · Stayed in September 2024
Verified reviewGood breakfast, room comfortable and clean.
Room is small, no evening meal option. Hotel a little out of town.
Hello Mark, Thank you for your positive feedback about the breakfast, cleanliness, and comfort of the room. We take note of your comments regarding the size of the room and the location of the hotel. As mentioned, we are located 1 km from the Cité de Carcassonne and 3 km from the city center, which provides a quieter setting. Our restaurant is also open from Monday to Friday evening. We hope to welcome you again! Best regards, The Reception
Hello Mark, Thank you for your positive feedback about the breakfast, cleanliness, and comfort of the room. We take note of your comments regarding the size of the room and the location of the hotel. As mentioned, we are located 1 km from t… Show more
Reviewed: 4 October 2024 · Stayed in September 2024
Verified reviewThe room was perfectly adequate. Clean comfy bed. The breakfast was very good. Plenty of parking. Staff member was very helpful and knowledgeable about the area. Lovely welcome when we arrived.
Everything was ok. Sadly there was some staining on the corridor carpets which was a little off putting. All staff we met on site were really helpful.
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewThe breakfast was reasonable The room had air con Shower was good Nice level of cleaning
Location was not good No restaurant facilities The pool is to small The bar needs to be open longer combines with the restaurant
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the breakfast, the air conditioning in the room, and the overall cleanliness of the hotel. We're also glad that the shower met your expectations. However, we regret that certain aspects of your stay did not fully meet your expectations. As mentioned on our Booking.com listing, our restaurant is open from Monday to Friday, and we understand that the closure outside these days may have been inconvenient. Your comments regarding the pool size and bar opening hours are well noted, and we will take them into consideration for future improvements. We hope to welcome you back soon for an even better experience. Kind regards, Edouard Sudre - Operations Manager
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the breakfast, the air conditioning in the room, and the overall cleanliness of the hotel. We're also glad that the shower met your expectations. However, we … Show more
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewReviewed: 26 August 2024 · Stayed in August 2024
Verified reviewVery welcoming staff, ready to help and to give advice.
Rooms are so small you cannot open a big suitcase!! Towels are in a limited quantity, maybe we could have asked for more than 1/person but we managed to with what we had as it was just for 1 night..
We’re delighted that our team’s warm welcome and helpfulness made your stay enjoyable. It’s true that our rooms are on the smaller side, which can make it tricky with large suitcases, but we do our best to keep them comfortable and well equipped for a convenient stopover. As for the towels, you can always request extra ones at reception — our staff will be happy to provide them. We look forward to welcoming you again on a future visit. Séverine P. Directrice de site Hôtel Ibis Carcassonne Est la Cité
We’re delighted that our team’s warm welcome and helpfulness made your stay enjoyable. It’s true that our rooms are on the smaller side, which can make it tricky with large suitcases, but we do our best to keep them comfortable and well equ… Show more
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewReviewed: 18 August 2024 · Stayed in August 2024
Verified reviewReviewed: 7 August 2024 · Stayed in July 2024
Verified reviewGood breakfast for 1-2 nights Pets friendly
Overcharged Small windows in rooms Too tiny Restaurante doesn’t work on weekends
We’re glad you enjoyed the breakfast as well as the possibility of bringing pets along. We understand that the room and window size may have felt a bit limited, and that the atmosphere seemed crowded during your stay. As for the restaurant, it is indeed closed on weekends, but several alternatives are easily accessible nearby. We hope you’ll give us another chance on a future visit. Séverine P. Directrice de site Hôtel Ibis Carcassonne Est la Cité
We’re glad you enjoyed the breakfast as well as the possibility of bringing pets along. We understand that the room and window size may have felt a bit limited, and that the atmosphere seemed crowded during your stay. As for the restaurant,… Show more
Reviewed: 23 July 2024 · Stayed in July 2024
Verified reviewThe staff was friendly
Very tiny rooms. No elevator.
Dear ALAOUI, Thank you for your feedback. We are pleased to hear that you found our staff to be friendly. However, we are sorry that the room size and the lack of an elevator did not meet your expectations. We understand your decision but please note that we do offer larger rooms under demand ,when making the reservation . If you ever reconsider, we would be happy to try to provide a better experience for you. Thank you again for sharing your thoughts. Kind regards, The reception
Dear ALAOUI, Thank you for your feedback. We are pleased to hear that you found our staff to be friendly. However, we are sorry that the room size and the lack of an elevator did not meet your expectations. We understand your decision bu… Show more
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewLocation good staff in hotel were excellent very helpful d professional swimming pool a bonus
Dear guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic 3-night stay with us. It’s great to know you enjoyed our location, found our staff to be excellent and professional, and appreciated the bonus of our pool. Your satisfaction means a lot to us, and we look forward to welcoming you back on your next visit. See you soon! Warm regards, The Ibis Carcassonne East Team
Dear guest, Thank you so much for your wonderful feedback! We’re delighted to hear that you had a fantastic 3-night stay with us. It’s great to know you enjoyed our location, found our staff to be excellent and professional, and appreciated… Show more
Reviewed: 5 July 2024 · Stayed in July 2024
Verified reviewAll staff were so friendly and helpful going the extra mile and looked as if they were really enjoying their work and customers The 2 girls smiling and friendly at reception and both men in restaurant couldn’t do enough for us Have not got better service in many 4 star hotels Accomodation basic clean and comfortable
No complaints at all
Dear guest, Thank you for your wonderful feedback! Your kind words about our staff and accommodation mean a lot to us. We hope to have the pleasure of welcoming you back in the future for another wonderful stay. Best regards, The reception
Dear guest, Thank you for your wonderful feedback! Your kind words about our staff and accommodation mean a lot to us. We hope to have the pleasure of welcoming you back in the future for another wonderful stay. Best regards, The receptio… Show more
Reviewed: 2 July 2024 · Stayed in June 2024
Verified reviewgood breakfast
facilities
Dear, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast offerings. We strive to provide a variety of delicious and high-quality options to start your day right. We’re sorry to learn that our facilities did not meet your expectations. Your feedback is invaluable, and we are currently reviewing our facilities to ensure they align with our high standards. Rest assured, we will take your comments into consideration as we work towards improvements. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced experience. Warm regards, The Ibis Carcassonne East Team
Dear, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our breakfast offerings. We strive to provide a variety of delicious and high-quality options to start your day right. We’re sorry… Show more