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Reviews of Hôtel du Helder 2 stars

38 Rue de Marseille, 7th arr., 69007 Lyon, France

#129 of 136 hotels in Lyon

Guests' Choice

Review score

Based on 548 hotel reviews

6.7

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    6.9

  • Location

    7.3

  • Facilities

    6.4

  • Staff

    8.1

  • Value for money

    7.2

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 24 August 2025

    7.0
    The hotel and the facilities are quite old, But clean and well maintained, And for such a price – we couldn't find a
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    forced late check out fee, we only came to the hotel to sleep - we arrived at 2am at night, so we wanted to get at least a few hours of sleep, they let us out at 11.45

    Reception and helpful staff

    Stayed in August 2025

  • Reviewed: 26 July 2025

    8.0
    Lyon room and area review
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Cons: If you arrive too late, the hotel is located 2 blocks away from a very not looking area and reported pick pockets we never went to that side (not related to the hotel but something to consider) The air-conditioning in our room didn't work, on previous comments they said they're doing some renovations, that's all good, but the amenities should be updated when they are ready to be used. In conclusion the place has AC but doesn't work. It's a bit noisy when people arrives late, you can hear the elevator, people opening doors and entering rooms.

    The place is good for the price, Pros: Staff is very attentive, room was clean and organized, and a very close walking distance to great places and old town we didn't have to take the bus or anything to discover that part. If you have a late departure by your train or airplane after your check-out, they have a baggage room so you can go amd enjoy a bit more before departing (there's no lock or special rack to secure the bags, everyone put them all together in the same place and you just open the door when you're going to pick them up) Tip: they offer a $10 breakfast, it's good, but there's also a nice cafeteria 2 blocks away which offers also good food.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    6.0
    Needs improvements
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    I prebooked a parking space but unfortunately the car park was too tight to fit our medium sized car (more clear instructions should be given prior to arrival). We went to park on street but had to park 15 minutes walk away in a ‘safer area’ as warned by the receptionist and again by a local resident when we parked nearby the hotel. This made us feel quite unsafe in the area, to the point where we didn’t explore Lyon the next day as we didn’t want to leave our things in the car, we just packed the car and left the city, which is a shame. There was no wifi in the room as the signal was too weak, no sockets by the beds (only one for the tv which we had to use in turns to charge our phones). There was also no air con, instead a desk fan was provided. Overall, the room was below standards and needs improvements to offer a better guest experience.

    The staff were all friendly and helpful and gave me a refund for the parking.

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    Lovely, convenient, comfortable & clean.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    A little bit rough outside.

    Convenience - close to river cruise ships Buffet breakfast for 10 euros - good price & good range of food & drinks Staff were all very helpful & friendly Room was a good size & comfy bed. It’s old but very well kept

    Stayed in July 2025

  • Reviewed: 6 July 2025

    7.0
    Thank you for hosting me!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No AC only fan, hotel has is a bit old designed rooms but it’s ok. after renovations it will be nice.

    Attentive staff, hot and cold water available in the bathroom and it was clean that is highly appreciated.

    Stayed in June 2025

  • Reviewed: 21 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room was very stuffy, too noisey to open window.

    It was close to river, reasonable priced breakfast. Had a lift.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    8.0
    Nice hotel in a fantastic area
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice hotel in a great area

    Stayed in June 2025

  • Reviewed: 14 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Air conditioning not present

    Parking available if booked in advance

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    Good value hotel
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    Good breakfast which was additional. Hôtel met our needs

    Stayed in June 2025

  • Reviewed: 7 June 2025

    7.0
    Good breakfast, quiet, fine
    • Business trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    We asked for a double bed and got three single beds

    The position

    Stayed in June 2025

  • Reviewed: 7 June 2025

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Hôtel accessible en transports

    Stayed in June 2025

  • Reviewed: 4 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single
    • Stayed 1 night

    I go there regularly. The welcome is always warm, the rooms clean and the beds comfortable. All I really need. Plus the breakfast is very nice.

    Stayed in May 2025

  • Reviewed: 6 May 2025

    6.0
    Value stay in Lyon close to transportation
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom needs renovation

    Value

    Stayed in May 2025

  • Reviewed: 30 April 2025

    8.0
    Nice place in a great area
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The room is not totally the same as the ones in the pictures, but fine

    Location is great

    Stayed in April 2025

  • Reviewed: 22 April 2025

    7.0
    value for money for location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Old and a Bit run down Parking in hotel was not available

    Location , walking distance town, breakfast, found parking on street

    Stayed in April 2025

  • Reviewed: 11 April 2025

    6.0
    Was okay for short stay.
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The beds were comfortable, but hotel itself was very outdated and needs a bit of refurbishing.

    Stayed in April 2025

  • Reviewed: 6 April 2025

    6.0
    A fine experience
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower was very warm and the water pressure was great, but the shower door was too short, and the floor got wet after showering. The toilet didn’t flush well, and the room was a bit small. There was no socket to charge my phone on one side of the bed, and no shelf to place my phone or anything else I might have needed during the night. The one of the lights wasn't working.

    Stayed in April 2025

  • Reviewed: 23 March 2025

    7.0
    Worth the price
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like that the breakfast had no eggs or fresh fruit, only pastries coffee and salami, however, it was for free so I didn’t mind that much. Also, you have to give the key to the staff upon leaving the hotel and upon arrival you only say the room number, making us feel like anyone in the hotel can ask for our room key. In front of the hotel there are a lot of homeless people so the atmosphere in front is not as nice, but that is maybe outside of their control.

    The breakfast was for free, which I think is a nice gesture from the hotel, we had to pay for breakfast in other hotels. The hotel room itself was tidy and spacious, worth the price. We had a bath in the bathroom which was a plus. The staff is present 24/7 which is also a huge plus. The staff was super nice and friendly.

    Stayed in March 2025

  • Reviewed: 20 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking away from hotel and difficult to find.

    Clean, great friendly staff!

    Stayed in March 2025

  • Reviewed: 28 February 2025

    7.0
    Nice and simple
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Not very quiet

    Comfort place

    Stayed in February 2025

  • Reviewed: 17 February 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Parking issues and the room lighting was poor

    all was good

    Stayed in February 2025

  • Reviewed: 30 December 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The position of the hotel gives the possibility to move also only by feet. The room was normally equipped, silent and clean. The staff wasn't unkind, but they neither helped us a lot by finding a not too much expensive parking in the nearby area or also in the sorroundings. Good if you want to spend a day on Lyon.

    Stayed in December 2024

  • Reviewed: 20 December 2024

    7.0
    For two nights Hotel du Helder was all that was needed.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was small and very basic but for the cost excellent value

    The accommodation was inexpensive and short walk to the main areas of Lyon. Having the tram lines right out the front door also assisted

    Stayed in December 2024

  • Reviewed: 15 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Women Service bathrooms on main floor were a little dirty and smelly

    Good bedrooms with a great heating system and cleaning. Sufficient breakfast for the price!

    Stayed in December 2024

Showing 1 – 25

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