Reviews of Hôtel Toujours & Spa 4 stars
155, Avenue Malakoff, 16th arr., 75116 Paris, France
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewvery close to Congres Palace. I had a quiet room on the backside
breakfast too expensive but shops across teh street
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFabulous little gem of a hotel! Beware, everything is quite narrow, space arounds beds, lifts, hallways and stairs etc as you are i paris and space is at a premium! But what a beautiful hotel, friendly staff, gorgeous surroundings, immaculately clean - I can't wait to go back!
Honestly nothing - wish I could have stayed longer.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent. Wonderful hotel in great location, room is very clean and comfortable. Breakfast is super!
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThis Hotel exceeded my expectations. What a cute little Hotel with all of the amenities you need, amazing facilities, and attention to small details. Stylish, nicely furnished, clean, spacious rooms for a city hotel. For a home away from home to come back to after your busy day of travelling Paris, we thought this hotel was great. The bedrooms were stylish as shown in the pictures, a postcard the hotel can send to your loved ones from Paris, great sound proofing, AC, 9/10 comfy beds. The best part for us was to be able to wind down and reset our tired body’s in the sauna and private pool. Don’t forget to book in advance. The indoor swimming can be booked till late which was amazing. It is a gorgeous serene room with a great sized indoor pool. Breakfast had a variety of options; pancakes, bread, cheese and ham, cereal, yummy fresh juices, yoghurt, mini pastries, scrambled eggs and sausages. I am used to large buffets for breakfast, but this hotel is a small city hotel therefore although there were options, they were on a small scale. Having said this, I think it was perfect enough for me as I could go about my day without a food coma in the morning. The staff were amazing! Very lovely staff throughout, from reception to the breakfast, to the caretakers. Elaine who we met on first day, very funny and lovely. I did not get her name, but she had long curly hair, she was so so lovely and hospitable, went out of her way to help us with our travels, with lots of recommendations and tips for travelling Paris. The hotel is located so close to the Arc de Triomphe! We passed it daily haha!. The RER is very close, and to our surprise the famous steak and chips place is only a 3 min walk (one of our best food experiences)! One of the metros we had to take daily was a 12min walk away. Wish it had been a bit closer, but I guess this is travelling.
This is minor but would make the world of a difference. Stricter timings for the indoor swimming pool would have made the stay even nicer. Would like the hotel staff to reinforce the allocated times for the indoor swimming pool, as we had to wait for the previous hotel guests who surpassed their allocated time slot, wait further for the area to be cleaned up, which cut back on our time. Unfortunately for the Hotel, the coffee machine during breakfast broke down. They were expecting an engineer to arrive and fix, but it was not working the next day either. They did replace it with a small single unit coffee maker, but maybe could have found another solution to this.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe spa was lovely to use. The hotel is very clean and the staff are very helpful and friendly.
Dear James, Thank you for your kind words. We are delighted to know you enjoyed our spa, the cleanliness of our hotel, and the helpfulness of our team. Your satisfaction is our greatest reward. We look forward to welcoming you back for another relaxing stay. Kindly regards, Léa
Dear James, Thank you for your kind words. We are delighted to know you enjoyed our spa, the cleanliness of our hotel, and the helpfulness of our team. Your satisfaction is our greatest reward. We look forward to welcoming you back for an… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewAlmost everything.
Nothing.
Dear Mansour, Thank you so much for your perfect 10/10 rating! We are absolutely thrilled to hear that almost everything about your stay at Hôtel Toujours & Spa was to your satisfaction. Your wonderful feedback is a fantastic reward for our entire team, who strive daily to create exceptional experiences for our guests in Paris. We sincerely hope to have the pleasure of welcoming you back to Hôtel Toujours & Spa near the Arc de Triomphe - Porte Maillot very soon for another incredible visit! Best regards, Margot Bellamy General Manager Hôtel Toujours & Spa - Paris
Dear Mansour, Thank you so much for your perfect 10/10 rating! We are absolutely thrilled to hear that almost everything about your stay at Hôtel Toujours & Spa was to your satisfaction. Your wonderful feedback is a fantastic rewa… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewVery clean. Great location. Nice sauna and pool area. Staff amicable and nice.
Very small room Need to book in advance for a 45min slot for the pool. Difficult to get a pool time that matches planned schedule No help at all to get a taxi service to the airport. Most hotels around the world will provide this service to book a taxi on checkout. It was chaos to get one and all the reception staff done is to tell us to go down the street and try to hail a taxi passing by.
Dear Brice, Thank you for your feedback following your recent stay at Hôtel Toujours & Spa ! We are delighted you found our hotel very clean, appreciated our great location in Paris, and enjoyed the sauna and pool area. We are also glad our staff was amiable. About the room size, we offer larger categories and would gladly help you select one for your next visit to Paris. We regret that securing an ideal pool time was challenging. For your next stay, we encourage you to call us in advance to secure your preferred slot, ensuring a smoother experience. Regarding airport transfers, we sincerely apologize for the difficulty you faced. While our team usually assists effectively, that specific morning saw exceptional demand for taxis in Paris due to peak hour and rain, making our preferred channels less effective. For your next departure from Hôtel Toujours & Spa, we would be pleased to pre-book your taxi to guarantee a seamless transfer. We value your feedback and hope to welcome you back to Hôtel Toujours & Spa near the Arc de Triomphe - Porte Maillot for a truly impeccable stay. Best regards, Margot Bellamy General Manager Hôtel Toujours & Spa - Paris
Dear Brice, Thank you for your feedback following your recent stay at Hôtel Toujours & Spa ! We are delighted you found our hotel very clean, appreciated our great location in Paris, and enjoyed the sauna and pool area. We are also gl… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewStaff were super friendly, especially Margot the general manager. Excellent location next to the metro. The pool and spa area was fantastic! Coffee and hot chocolate was free.
Dear Joe, Thank you so much for your truly wonderful review! I am absolutely delighted to hear that you had such a fantastic stay at Hôtel Toujours & Spa. It brings me immense joy to know that our team provided such friendly service, and your kind mention is deeply appreciated. We all strive to ensure every guest feels genuinely welcomed and cared for. I'm also thrilled you enjoyed our excellent location in Paris right next to the Metro, making your explorations effortless. And of course, it's fantastic to hear that our pool and spa area was fantastic. Your glowing feedback truly motivates us. I sincerely hope to have the pleasure of welcoming you back to Hôtel Toujours & Spa near the Arc de Triomphe - Porte Maillot very soon! Best regards, Margot Bellamy General Manager Hôtel Toujours & Spa - Paris
Dear Joe, Thank you so much for your truly wonderful review! I am absolutely delighted to hear that you had such a fantastic stay at Hôtel Toujours & Spa. It brings me immense joy to know that our team provided such friendly service, … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe rooms are well appointed and have quality finishes. Great location. Staff was very friendly and helpful.
Rooms are a bit small, but that's typical for Paris, and I didn't spend much time in the room beyond downtime.
Dear Nicholas, Thank you very much for your kind review. We are delighted to hear that you appreciated the quality and comfort of our rooms, our central location, and especially the friendliness and helpfulness of our team. You are right - the rooms in Paris can be a bit compact, but we’re glad it didn’t affect your overall stay. For your next visit, we’d be happy to recommend one of our deluxe rooms, which offer more space while maintaining the same level of comfort and style. We truly look forward to welcoming you back soon! Warm regards, Margot Bellamy General Manager
Dear Nicholas, Thank you very much for your kind review. We are delighted to hear that you appreciated the quality and comfort of our rooms, our central location, and especially the friendliness and helpfulness of our team. You are right… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewGreat location, comfortable but very small room.
The night staff member was the only staff member that engage with me the entire time, the ones during the day never acknowledged me. The pool while aesthetically pleasing but was very dirty - clumps of hair and cigarette butts floating around.
Dear Sharnay, Thank Thank you for your feedback regarding your recent stay at Hôtel Toujours & Spa. We are pleased to hear you appreciated our great location in Paris and found your room comfortable, despite its size. We do offer various room categories and would be happy to assist you in selecting a more spacious option for a future visit to the Arc de Triomphe - Porte Maillot area. However, we are genuinely concerned and sorry to learn about your experience with our staff. We pride ourselves on providing a warm and attentive welcome at all times. We will immediately address this with our entire team to ensure every guest feels acknowledged and valued. Regarding the pool, your description greatly surprises us. Hôtel Toujours & Spa is strictly a non-smoking establishment. Furthermore, our pool undergoes rigorous maintenance: it is cleaned hourly, the water is continuously filtered, and tested daily to ensure the highest standards of hygiene and clarity. While this report is highly unusual given our protocols, we are taking it very seriously and will reinforce our strict cleaning and monitoring protocols to ensure such an incident, if it occurred, does not happen again. Please accept our sincere apologies for these significant shortcomings during your stay. This does not reflect the quality experience we strive to provide. We value your honest feedback as it helps us identify areas where immediate action is required. We hope to have the opportunity to regain your trust and welcome you back to Hôtel Toujours & Spa for a truly impeccable experience that meets all your expectations. Best regards, Margot Bellamy General Manager
Dear Sharnay, Thank Thank you for your feedback regarding your recent stay at Hôtel Toujours & Spa. We are pleased to hear you appreciated our great location in Paris and found your room comfortable, despite its size. We do offer vari… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewGreat location, great facilities (especially after a long day of exploring Paris), and great service!
Dear Lynn, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a lovely stay at Hôtel Toujours and would highly recommend us. It's fantastic to know that you appreciated our great location in Paris, providing easy access to all your explorations. We are particularly pleased that you enjoyed our great facilities, especially finding our spa and other amenities to be the perfect respite after long days of discovering the city. Delivering great service is at the heart of what we do, and your kind words are a true reward for our dedicated team at Hôtel Toujours. We hope to have the pleasure of welcoming you back to your Parisian oasis near the Arc de Triomphe - Porte Maillot very soon! Best regards, Margot Bellamy General Manager Hôtel Toujours Spa - Paris
Dear Lynn, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a lovely stay at Hôtel Toujours and would highly recommend us. It's fantastic to know that you appreciated our great location in P… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe staff are very friendly
The size of the room
Dear Mohammad, Thank you for your feedback regarding your recent stay at Hôtel Toujours & Spa. We are truly delighted to hear that you found our staff "very friendly." Providing warm and welcoming service is a cornerstone of the Hôtel Toujours experience, and your positive comment is very much appreciated by our team. We also take note of your comment regarding the size of the room. We understand that room dimensions are an important aspect of comfort, and we regret if this did not fully meet your expectations. Hôtel Toujours offers a variety of room categories with different layouts and sizes designed to suit diverse preferences. We hope to have the pleasure of welcoming you back to Hôtel Toujours & Spa soon. Best regards, Margot Bellamy General Manager Hôtel Toujours & Spa - Paris
Dear Mohammad, Thank you for your feedback regarding your recent stay at Hôtel Toujours & Spa. We are truly delighted to hear that you found our staff "very friendly." Providing warm and welcoming service is a cornerstone of… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewDelightful little hotel, in a quiet, leafy street. Charming receptions who were so helpful. The breakfast was exceptional. Served and made by the barman. Beautiful spa pool. From now this will be my go to hotel in Paris
My only niggle . There should be steps for old ladies to get out of the pool!!!!
Dear Lorraine, We would like to sincerely thank you for taking the time to share your impressions following your recent stay with us. We are delighted to learn that you appreciated the calm and charm of our location, the attentiveness of our reception team, the quality of the breakfast, and the relaxing atmosphere of our spa pool. It is a true honour to be considered your preferred hotel in Paris. Please also be assured that we have taken good note of your remark regarding pool accessibility. Your feedback is invaluable, and we will carefully consider the possibility of adding steps to enhance the comfort and safety of all our guests. We hope to have the pleasure of welcoming you again in the near future. Yours sincerely, Sara
Dear Lorraine, We would like to sincerely thank you for taking the time to share your impressions following your recent stay with us. We are delighted to learn that you appreciated the calm and charm of our location, the attentiveness of … Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewDear Niraj, Thank you so much for your wonderful review! We are delighted to hear that your stay with us felt like a "home away from home." Elena and Anthony will be especially touched by your kind words – we will make sure to pass them along. The entire team looks forward to welcoming you back very soon! Best regards, Sara
Dear Niraj, Thank you so much for your wonderful review! We are delighted to hear that your stay with us felt like a "home away from home." Elena and Anthony will be especially touched by your kind words – we will make sure to p… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified review