7.5

Opiniones del Hilton Strasbourg 4 estrellas

1 Avenue Herrenschmidt, 67000 Estrasburgo, Francia

  • Jorge

    Escrito en 5 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Lorena

    Escrito en 16 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    El aire acondicionado, la cama, la limpieza y la fuente de agua.

    La ducha parecía algo antigua. No conseguí conectarme a la wifi.

    Respuesta del alojamiento:

    Dear Lorena Antonia, Thank you for your kind feedback following your stay at Hilton Strasbourg. We’re glad to hear that you appreciated the air conditioning, the comfort of the bed, the cleanliness, and the water fountain on your floor. However, we’re sorry to hear about the difficulties with the Wi-Fi connection and the condition of the shower. Your comments have been shared with our technical team to ensure proper follow-up and improvement. We hope to have the pleasure of welcoming you again soon. Warm regards, Atchiko KHUTSISHVILI Front Office Manager | Responsable de la Réception

    Dear Lorena Antonia, Thank you for your kind feedback following your stay at Hilton Strasbourg. We’re glad to hear that you appreciated the air conditioning, the comfort of the bed, the cleanliness, and the water fountain on your floor. H… Mostrar más

    Hilton Strasbourg
    24 de julio de 2025
  • Miguel

    Escrito en 19 de mayo de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    Calidad precio. No había ni agua en la habitacion

    Respuesta del alojamiento:

    Dear Miguel, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations. We understand your concerns about the room price, our pricing reflects the amenities and services we aim to provide. Regarding the water, while there are no more bottled waters in our rooms we do provide a carafe that you can refill at any time at the water fountain on each floor of the hotel. We appreciate your comments and hope you might give us another opportunity to provide you with a much better stay. Kind regards, Ludivine - Assistant Front Office manager

    Dear Miguel, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations. We understand your concerns about the room price, our pricing reflects the amenities and servic… Mostrar más

    Hilton Strasbourg
    19 de mayo de 2025
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  • Aureliu

    Escrito en 24 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    Hotel limpio y cómodo, con un personal encantador que hace la estancia muy agradable.

    Como puntos negativos, el hotel está algo alejado del centro y las instalaciones necesitan mejoras: en nuestra habitación no había enchufe en el baño, el agua se atascaba continuamente en la bañera y el lavabo, y tuvimos algunos problemas con el inodoro.

    Respuesta del alojamiento:

    Dear Aureliu, Thank you very much for taking the time to share your feedback following your stay at Hilton Strasbourg. We are delighted to hear that you found our hotel clean and comfortable, and that our staff contributed positively to your stay. However, we regret the inconveniences you experienced with the bathroom facilities and the distance from the city center. Please accept our apologies for these issues. Your comments have been forwarded to our maintenance and management teams to address and improve these aspects. We truly appreciate your constructive feedback and hope to have the opportunity to welcome you again for an even better experience. Warm regards, Atchiko KHUTSISHVILI Front Office Manager | Responsable de la Réception

    Dear Aureliu, Thank you very much for taking the time to share your feedback following your stay at Hilton Strasbourg. We are delighted to hear that you found our hotel clean and comfortable, and that our staff contributed positively to y… Mostrar más

    Hilton Strasbourg
    24 de julio de 2025
  • Magdalena

    Escrito en 2 de marzo de 2025 · Se alojó en diciembre de 2024

    Comentario auténtico
  • Mario

    Escrito en 14 de febrero de 2025 · Se alojó en febrero de 2025

    Comentario auténtico
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  • Silvia

    Escrito en 25 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico

    Habitación genial. Muy limpia, grande y preparada para discapacitados.

    Respuesta del alojamiento:

    Dear Silvia, Thank you for your kind feedback regarding your recent stay at Hilton Strasbourg. We are delighted to hear that you found your room to be great, spacious, and very clean, as well as well-equipped for disabled guests. Providing comfort and accessibility for all our guests is a top priority, and your satisfaction is the best reward for our efforts. We look forward to welcoming you back soon for another pleasant and comfortable stay. Best regards, Atchiko KHUTSISHVILI Responsable de la Réception I Front Office Manager

    Dear Silvia, Thank you for your kind feedback regarding your recent stay at Hilton Strasbourg. We are delighted to hear that you found your room to be great, spacious, and very clean, as well as well-equipped for disabled guests. Providin… Mostrar más

    Hilton Strasbourg
    17 de enero de 2025
  • Luis

    Escrito en 17 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico

    El desayuno muy bueno

    Respuesta del alojamiento:

    Dear Luis Maldonado, Thank you for your feedback! We're delighted to hear that you enjoyed the breakfast. We strive to offer a great start to the day for our guests, and we're glad we met your expectations. We hope to welcome you back soon! Best regards, Hilton Strasbourg

    Dear Luis Maldonado, Thank you for your feedback! We're delighted to hear that you enjoyed the breakfast. We strive to offer a great start to the day for our guests, and we're glad we met your expectations. We hope to welcome you ba… Mostrar más

    Hilton Strasbourg
    13 de enero de 2025
  • 7.0 Bien
    Miguel

    Escrito en 18 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
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  • Ghoro

    Escrito en 12 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico
  • Ghoro

    Escrito en 12 de julio de 2024 · Se alojó en julio de 2024

    Comentario auténtico
  • Sylvia

    Escrito en 7 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico
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  • Enekosz

    Escrito en 5 de enero de 2024 · Se alojó en diciembre de 2023

    Comentario auténtico

    Las habitaciones son muy amplias pero evidentemente el hotel necesita una reforma, está muy anticuado. Los baños son antiguos y no tienen enchufes, no parece un hotel de la cadena Hilton. Las camas son muy cómodas y el personal pese a tener más trabajo del que podían abarcar era muy amable y dispuesto a solucionar cualquier duda o problema. El hotel está a tres paradas de tranvía del centro y en recepción te explican como llegar.

    El hotel está anticuado, el parking es pequeño para la ocupación que puede acoger el hotel y en el servicio de desayuno era un auténtico caos pero el personal siempre dispuesto a ayudar.

    Respuesta del alojamiento:

    Dear Enekosz, Thank you for sharing your detailed feedback about your recent stay. We appreciate your honest assessment. We're pleased to hear that you found the rooms spacious, the beds comfortable, and the staff friendly and helpful despite their workload. However, we apologize for the dated condition of the hotel and the inconveniences you experienced, particularly in the bathrooms and during breakfast. Your comments about the need for a refurbishment, limited parking, and breakfast chaos are duly noted. We will use this valuable feedback to address and improve the areas of concern, ensuring a better experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved stay. Best regards, Hilton Strasbourg

    Dear Enekosz, Thank you for sharing your detailed feedback about your recent stay. We appreciate your honest assessment. We're pleased to hear that you found the rooms spacious, the beds comfortable, and the staff friendly and helpful… Mostrar más

    Hilton Strasbourg
    26 de enero de 2024
  • David

    Escrito en 2 de enero de 2024 · Se alojó en diciembre de 2023

    Comentario auténtico

    Parking a buen precio si te hacen el 50% y te lo dejan a 11€ noche, aunque a la intemperie. Buena conexión con el centro en tranvía (10-15 mins en una linea).

    La habitación estaba reservada para tres adultos. mi hija, de 15 años, tuvo una cama tipo "plegatin" mínima y muy incómoda. La limpieza, justita. Uno de los días no la limpiaron, y al día siguiente se lo comenté directamente a las limpiadoras, que me contestaron (sin un "lo siento") que "hoy la limpiaremos". El desayuno muy decepcionante, poco personal, pocas mesas (para el volumen de gente en el hotel), y te tenías que buscar mesa tú, limpiartela tú y apañártelas. Además, los modos del personal más senior, muy deficientes. La ubicación, en un área de convenciones, aunque esto ya lo sabíamos, pero no es bonita.

    Respuesta del alojamiento:

    Dear David, Thank you for sharing your detailed feedback with us. We appreciate your honest assessment and apologize for the inconveniences you experienced during your stay. We will certainly take your suggestions regarding parking pricing into consideration. We also apologize for the discomfort caused by the rollaway bed for your daughter and the lapses in cleaning service. Your comments about the breakfast experience and the overall location are valuable, and we will use them to improve our services. We understand the importance of a seamless and enjoyable stay, and we apologize for falling short of your expectations. If there are any specific details or additional suggestions you would like to share, please feel free to contact us directly. Thank you for choosing our hotel, and we hope to have the opportunity to make amends and provide you with a more positive experience in the future. Best regards, Hilton Strasbourg

    Dear David, Thank you for sharing your detailed feedback with us. We appreciate your honest assessment and apologize for the inconveniences you experienced during your stay. We will certainly take your suggestions regarding parking pricin… Mostrar más

    Hilton Strasbourg
    26 de enero de 2024
  • 7.0 Bien
    Nelly

    Escrito en 30 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico

    La habitación es muy cómoda y espaciosa, las camas grandes y perfectas para descansar tras grandes caminatas. La comida del desayuno estaba bien, era variada!

    Lo pequeño que es el comedor, en el momento del desayuno todos los huéspedes no cabían en las pocas mesas disponibles, tardaban en reponer la comida y el menaje cuando se acababa, una sola máquina del café disponible con la formación de colas , así q bajar a desayunar temprano para poder coger mesa.

    Respuesta del alojamiento:

    Dear Nelly, Thank you for choosing Hilton Strasbourg for your recent stay and for taking the time to share your experience with us. We are delighted to hear that you found our rooms to be very comfortable and spacious, providing the perfect retreat after your adventures in the city. It's also wonderful to know that you enjoyed the variety and quality of our breakfast offerings. However, we apologize for the challenges you encountered during breakfast service. Your feedback regarding the size of the dining room, the delay in replenishing food and utensils, and the availability of coffee machines is invaluable to us. Please rest assured that we are taking your comments seriously, and we will work diligently to address these issues to ensure a smoother and more enjoyable dining experience for all our guests. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to Hilton Strasbourg for an even more seamless and enjoyable stay in the future. Warm regards, Atchiko KHUTSISHVILI Responsable de la Réception I Front Office Manager

    Dear Nelly, Thank you for choosing Hilton Strasbourg for your recent stay and for taking the time to share your experience with us. We are delighted to hear that you found our rooms to be very comfortable and spacious, providing the perfec… Mostrar más

    Hilton Strasbourg
    11 de febrero de 2024
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  • Ana

    Escrito en 29 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico
  • Margarita

    Escrito en 23 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico

    Instalaciones comodidades limpieza

    Alimentación

    Respuesta del alojamiento:

    Dear Margarita, Thank you for sharing your feedback regarding your recent stay at Hilton Strasbourg. We are delighted to hear that you found your stay comfortable and that our facilities, amenities, and cleaning services met your expectations. Your comfort and satisfaction are our top priorities, and we are glad that you enjoyed these aspects of your stay. Regarding the food, we apologize if it did not fully meet your expectations. Your feedback is important to us, and we will take it into account to improve the quality of our food offerings and ensure a more satisfying culinary experience for our guests. Thank you once again for choosing Hilton Strasbourg, and we hope to have the pleasure of welcoming you back on your next visit to the area. If you have any specific dietary preferences or any other needs during your stay, please do not hesitate to let us know so that we can assist you accordingly. Best regards, Atchiko KHUTSISHVILI Front Office Manager

    Dear Margarita, Thank you for sharing your feedback regarding your recent stay at Hilton Strasbourg. We are delighted to hear that you found your stay comfortable and that our facilities, amenities, and cleaning services met your expectat… Mostrar más

    Hilton Strasbourg
    11 de febrero de 2024
  • Javier

    Escrito en 22 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico

    Desayuno regular la calidad. Ubicación bien

    El servicio de habitaciones

    Respuesta del alojamiento:

    Dear Javier, Thank you for taking the time to share your feedback following your recent stay at Hilton Strasbourg. We are pleased to hear that you had a pleasant stay and found our location to be convenient. Your comments regarding the breakfast quality have been duly noted, and we will continue to strive for excellence in all aspects of our service. Should you have any further feedback or specific suggestions on how we can enhance your experience, please do not hesitate to let us know. We value your input and look forward to welcoming you back for another enjoyable stay. Best regards, Atchiko KHUTSISHVILI Responsable de la Réception I Front Office Manager

    Dear Javier, Thank you for taking the time to share your feedback following your recent stay at Hilton Strasbourg. We are pleased to hear that you had a pleasant stay and found our location to be convenient. Your comments regarding the br… Mostrar más

    Hilton Strasbourg
    11 de febrero de 2024
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  • José

    Escrito en 13 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico
  • Mercedes

    Escrito en 10 de diciembre de 2023 · Se alojó en diciembre de 2023

    Comentario auténtico

    el hotel es limpio y nos toco una habitacion muy amplia no esta cerca del centro a pie pero tiene un tram a pocas cuadras que te deja en el centro mismo

    habia una afluencia muy grande de gente y ni el personal ni el hotel parecia estar muy acostumbrado a tanta gente. El desayuno desbordado sin capacidad de mesas para todos los huespedes

    Respuesta del alojamiento:

    Dear Mercedes, Thank you for sharing your feedback regarding your recent stay at Hilton Strasbourg. We are pleased to hear that you found our hotel to be clean and that you enjoyed the spaciousness of your room. Your comfort and satisfaction are important to us, and we are glad that you appreciated these aspects of your stay. However, we apologize for any inconvenience you experienced due to the large influx of guests during breakfast. Please rest assured that we take your feedback seriously, and we will review our procedures to ensure that we can better accommodate our guests during busy times. We appreciate your understanding and hope that despite this issue, you were able to enjoy your overall stay with us. If you have any further concerns or if there is anything specific we can do to make your next visit more enjoyable, please do not hesitate to contact us directly. We look forward to welcoming you back to Hilton Strasbourg in the future. Warm regards, Atchiko KHUTSISHVILI Responsable de la Réception I Front Office Manager

    Dear Mercedes, Thank you for sharing your feedback regarding your recent stay at Hilton Strasbourg. We are pleased to hear that you found our hotel to be clean and that you enjoyed the spaciousness of your room. Your comfort and satisfact… Mostrar más

    Hilton Strasbourg
    11 de febrero de 2024
  • Hernandez

    Escrito en 14 de noviembre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico
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  • Elitsa

    Escrito en 3 de noviembre de 2023 · Se alojó en octubre de 2023

    Comentario auténtico

    la ubicacion

    el hotel es bonito, pero necesita un poco mas de iluminación, esta muy oscuro, parece que entras en un bar y no un hotel.

    Respuesta del alojamiento:

    Dear Elitsa, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our hotel's location. We also appreciate your suggestion regarding the lighting. Your feedback is important to us, and we will certainly take it into consideration as we work to improve our guests' overall experience. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Atchiko KHUTSISHVILI Front Office Manager

    Dear Elitsa, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our hotel's location. We also appreciate your suggestion regarding the lighting. Your feedback is important to us, and we will … Mostrar más

    Hilton Strasbourg
    5 de noviembre de 2023
  • David

    Escrito en 11 de septiembre de 2023 · Se alojó en agosto de 2023

    Comentario auténtico

    Para ir con coche esta genial, dejs el coche allí y puedes ir al centro caminando o tranvia.

    Al ser un hilton me lo imaginaba mejor, lo encontre muy viejo, sin reformar.

    Respuesta del alojamiento:

    Dear DAVID, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient for driving to Strasbourg and that you appreciated the ease of accessing the city center by foot or tram. We value your observations regarding our property. Your feedback is important to us, and we will certainly take it into consideration as we continue to improve our services and amenities. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Warm regards, Atchiko KHUTSISHVILI Front Office Manager

    Dear DAVID, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient for driving to Strasbourg and that you appreciated the ease of accessing the city center by foot or … Mostrar más

    Hilton Strasbourg
    10 de octubre de 2023
  • Maria

    Escrito en 22 de agosto de 2023 · Se alojó en julio de 2023

    Comentario auténtico
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