Reviews of L'Hôtel Particulier - Appartements d'Hôtes
12 bis Terrasse de la Pépinière, 54000 Nancy, France

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Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewLocation is excellent, building has a lot of character
Bathroom smelled like a sewer, electric car charging point did not work well. Michael the house manager cannot be reached and is completely useless, but mark my words: I get a apologetic reaction now after this review. Lastly, awful children who live at the end of this dead end street who shoot at guests with their bb gun!
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLocation.
Hard to locate.
Hello, thank you for your feedback. We are sorry that you had trouble finding the apartment. We will make sure to add more details to the listing to make it easier to find.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewStudio in a fine old villa overlooking the town park, crucially, with private off street parking. Historic main square 100 mtrs away. Wide selection of bars and restaurants a short walk away. Well appointed and spotless with good firm bed.
NA
Hello,\nThank you so much for your feedback! \nWe're delighted that you enjoyed "L'appartement d'Alexandre" especially its peaceful atmosphere and proximity to the park.\nThat exactly what we like to offer our guests: comfort and great location!\nWe look forward to welcoming you back. \nCocoonr Nancy team
Hello,\nThank you so much for your feedback! \nWe're delighted that you enjoyed "L'appartement d'Alexandre" especially its peaceful atmosphere and proximity to the park.\nThat exactly what we like to offer our guests: comfort and great loc… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewthe location and the disposition of the rooms
There was no iron and iron board allthough it was mentioned in the description. I needed one and left mine at home. So I was not happy at all about that. There was a lot of noise in the night with the parking on the right hand side of the appartment until 3 o’clock in the night. It was quit annoying. The weather was warm and you needed the windows open. The first night it was cold and I would have preferred to find an extra bedcover in the cupboard. Something you could put in the appartment. We did not like the fact that we needed to take of the bedsheets, do the dishes and bring the dustbin out because we paid for cleaning as mentioned in our booking. It mentioned nowhere that we had to do this and than we had a lot of email discussion with your office. We were not happy about that.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewThis is a very centrally located property with private parking right outside. The property is near the park which is very popular and only 2 mins walk from Place Stanislas. The room we had (Alexander) is on the 2nd floor (no lift) but the steps are an easy climb. This was our 2nd stay (June 2023) so we knew the property well. The bed linen and towels were fresh and good quality. The bedroom has lots of natural light.
Space is limited for the ensuite which means the shower room and toilet are separate - it’s a drag to wash your hands after a loo visit but you cope! I’d suggest on a refit, merging these 2 rooms together, and changing the black tiles for white to make the room look bigger. Again, we knew what to expect but others might not. A long sweeping brush is also needed to facilitate keeping the floor clean but I managed with the small brush and dustpan.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewYou have to empty the bin yourself but there is no place where to put your trash.
Reviewed: 8 May 2025 · Stayed in March 2025
Verified reviewThe room was huge, with everything needed for a lengthy stay (fridge, a proper oven, etc.) I loved the view of Parc de la Pépinière. The property is only minutes from the cafes and restaurants that surround Place Stanislas.
There are quite a few stairs, so its not ideal for anyone with a lot of luggage. The free wifi was only *just* fast enough for Zoom meetings.
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewCentral location, bright, good bathroom and personally decorated unlike most modern apparthotels. Comfy bed too!
Not enough equipment to self cater properly. Red sofa needs replacing. Coffee machine didn’t work. Payment demands made outside the booking app was very confusing and extremely worrisome.
Hello Kevin, thank you for taking the time to write to us. We are delighted that you appreciated the location, the brightness, the bathroom and the comfort of the bed. We are sorry that you found the equipment to be lacking, we will take this into account and add the necessary items. We are also sorry that the coffee machine did not work, we will replace it. We are sorry that you found the payment method confusing, but we have to follow the rules of the platform. We hope to welcome you back for an impeccable stay.
Hello Kevin, thank you for taking the time to write to us. We are delighted that you appreciated the location, the brightness, the bathroom and the comfort of the bed. We are sorry that you found the equipment to be lacking, we will take th… Show more
Reviewed: 4 November 2024 · Stayed in November 2024
Verified reviewWe loved the building itself, the available parking, it being central and yet quiet, easy access, the view. We had everything we needed.
The stairs can be challenging depending on luggage and age as there is no lift. For the parking we weren’t sure at first if we could access, as it seems you are driving into the central park whilst tons of people were walking there (it did not seem like a street nor accessible via car, whilst it is)
Thank you for your feedback Kim. We are delighted that you enjoyed your stay at L'appartement de Nicole. We hope to see you soon in Nancy. L'équipe Cocoonr
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewThe location of L’Hôtel Particulier is great. Just between the Place Stanislas and a beautiful park. Right in the centre but in a quiet street. The room is clean, comfortable with some nice design touches. We really liked our stay here!
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Thank you for your feedback Jurgen ! It's always a pleasure to read a positive review like yours. Come back to see us as soon as you like. L'équipe Cocoonr Nancy
Reviewed: 29 October 2024 · Stayed in October 2024
Verified reviewThe hotel is located in the historic center. It is convenient. Near the park, fresh air. At night there was perfect silence, which is important for a good rest, and in the morning birds were singing outside the window. It was wonderful!
The bed is comfortable, but if you're not used to the attic, expect headaches. The sofa in the lower part of the apartment is uncomfortable and squeaks a lot.
Hello Serdiuk, thank you for taking the time to write to us. We are delighted that you enjoyed your stay at L'appartement de Pierre. We take note of your remark about the sofa and will do our best to improve it. We look forward to welcoming you back for your next stay. L'équipe Cocoonr
Hello Serdiuk, thank you for taking the time to write to us. We are delighted that you enjoyed your stay at L'appartement de Pierre. We take note of your remark about the sofa and will do our best to improve it. We look forward to welcoming… Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewThe location was excellent. Apartment very clean.
Finding apartment was a challenge - our cab driver had trouble. Bathtub and hand-held shower were awkward.
Hello Eileen, thank you for your feedback and we are delighted that you enjoyed your stay. We take note of your comment about the bathtub and the shower. We hope to see you soon in Nancy.
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewLocation
This blatant violation of our rights as tenants is absolutely intolerable. The removal of the air conditioner remote without our presence or permission is not only unauthorized but also a serious breach of trust and privacy. We rented this apartment specifically for the air conditioning and the designated parking space, thr air conditioninh has been made unavailable due to your irresponsible and unacceptable actions.
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 7 September 2024 · Stayed in September 2024
Verified reviewThe property is situated perfect, it is right in the middle of the center. Also being in the park makes it nicer. Very close to everywhere. The staff sends a clear message to enter the building. Free parking is a plus! The building is very original and old. Well equipped room. I wish they had water in the room though, because there is a not a nearby shop to buy, if you check in a bit later. Very quiet for sleeping.
Maybe a shower curtain for the tub would be useful...
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewThe location right in the heart of the historic part of the city was perfect. We were driving so having free parking right outside the building was excellent and one of our reasons for booking the apartment. We were in Vincent which was a good sized two room apartment simply and elegantly furnished with nice views over the gardens behind. Comfy bed with lovely soft pillows, good shower and nice toiletries in the bathroom. The kitchen area was compact but was adequate to prepare breakfast and simple meals.
The apartments are all on the second floor so quite a climb but ok. It was very hot weather for some of our stay and the apartment was quite hot. The AC did help to cool the bedroom but was very noisy so couldn’t keep it on over night.
Reviewed: 22 August 2024 · Stayed in August 2024
Verified reviewBooking.com
Location.
Reviewed: 13 August 2024 · Stayed in August 2024
Verified reviewGreat location - lovely apartment - free parking in the town centre was a massive bonus
Air conditioning was not brilliant and weather was hot
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewGreat quiet location overlooking gardens.
The kitchen needs bowls for cereal, yoghurt etc
Reviewed: 16 July 2024 · Stayed in July 2024
Verified reviewIt is a perfect location and a very beautiful building.
The room feels a bit cramped for 2 adults and a kid. Additionally, it is recommended not to open the windows during the summer due to the presence of tiger mosquitoes.
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewLocation: between the park and the main square. Quiet! A lot of space: large living area, large bedroom. Nice bathroom
The bed is a bit small. Nasty smell from the shower drain. We covered it with a towel during the day; that helped!