Reviews of Grand Hôtel Roi René Aix - MGallery Collection 4 stars
24 Boulevard du Roi René, 13100 Aix-en-Provence, France
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewRoom was comfortable Staff super helpful - actually remarkably so Pool is great, kids enjoyed it Location is very spot on - away from busy center yet a 5 mins walk They helped me park a large campervan We actually stayed there twice, at the beginning and end of the vacation
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room, dining area, breakfast, pool, location
Terrible french fries at the pool, worst ever.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewWell located Friendly and forth coming personnel
Worn down Needs refurbishing
Dear, We thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. It is with great pleasure that we receive your compliments regarding our convenient location and the friendliness of our staff. We will be sure to share your appreciation with our entire team. Your satisfaction is the best reward for our personnel who work day after day to offer you an impeccable service. We are, however, sorry to read that certain aspects of the hotel did not fully meet your expectations. Please rest assured that your feedback regarding the need for refurbishment has been taken into consideration, as it helps us to continuously improve the quality of our facilities and services. We look forward to welcoming you again, and we remain, dear, sincerely yours. Elisabeth Mendes General Manager
Dear, We thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. It is with great pleasure that we receive your compliments regarding our convenient location and the friend… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGood hotel in central location.
Nothing
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation - excellent. Parking at Hotel was limited but requested and was able to park at hotel. Room clean and modern, staff very friendly and welcoming.
Only compliant no USB charging in the room.
Dear, We thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. It is with great pleasure that we receive your compliments regarding our excellent location, the comfort and cleanliness of our rooms, and the friendliness of our staff. We will be sure to share your appreciation with our entire team. Your satisfaction is the best reward for our personnel who work every day to offer you impeccable service. We have also taken good note of your remark concerning the absence of USB charging ports in the room. Your feedback is very valuable to us as it helps us to continuously improve the quality of our facilities and guest experience. We look forward to welcoming you again, and we remain, dear, sincerely yours. Elisabeth Mendes General Manager
Dear, We thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. It is with great pleasure that we receive your compliments regarding our excellent location, the comfort and… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewA beautiful hotel in an excellent location. Friendly and attentive staff. Lovely to have a pool!
Dear , We thank you for your kind comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. It is with great pleasure that we receive your compliments regarding our hotel, its excellent location, the friendliness and attentiveness of our staff, as well as the enjoyment of our pool. We will be sure to share your appreciation with our entire team. Your satisfaction is the best reward for our personnel who work every day to offer you impeccable service. We look forward to welcoming you again, and we remain, dear, sincerely yours. Elisabeth Mendes General Manager
Dear , We thank you for your kind comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre – MGallery Collection. It is with great pleasure that we receive your compliments regarding our hotel, its excellent locatio… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewDear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work hard every day to provide you with impeccable service. We look forward to welcoming you back and remain, yours sincerely, The teams at the Grand Hôtel Roi René
Dear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe accessibility to the city center
Breakfast should of been included at the price we paid
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewPeaceful relaxing private beach
Nil
Dear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work hard every day to provide you with impeccable service. We look forward to welcoming you back and remain, yours sincerely, The teams at the Grand Hôtel Roi René
Dear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewLocation was very convenient to most attractions
Dear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work hard every day to provide you with impeccable service. We look forward to welcoming you back and remain, yours sincerely, The teams at the Grand Hôtel Roi René
Dear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewOverall excellent experience. I will go back when visiting Aix.
Dear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work hard every day to provide you with impeccable service. We look forward to welcoming you back and remain, yours sincerely, The teams at the Grand Hôtel Roi René
Dear Sir, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team.… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewNice and clean. Good location
Dear Guest, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work hard every day to provide you with impeccable service. We look forward to welcoming you back and remain, yours sincerely, The teams at the Grand Hôtel Roi René
Dear Guest, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire tea… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe room was OK. However, the breakfast and restaurant were overpriced - almost prohibitively expensive. I felt the on-site parking was expensive. However, they offered a valet service to park and collect your car - which was good.
Only one chair in our room and the lounge seating was uncomfortable.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe carpet was pretty stained and dirty, but the hotel and overall decor of the room was great. I’m just guessing that I was placed in an older room.
Dear guest, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire team. Your satisfaction is the greatest reward for our staff, who work hard every day to provide you with impeccable service. Regarding the room issue, please note that there are currently 41 renovated rooms, and that from the end of April there will be 90, as well as the dining areas. We look forward to welcoming you back and remain, yours sincerely, The team at the Grand Hôtel Roi René
Dear guest, Thank you for your comments following your stay at the Grand Hôtel Roi René Aix-en-Provence Centre - MGallery Collection. We are delighted to receive your compliments. We will be sure to share your feedback with our entire tea… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewPerfectly situated to explore Aix en Provence
Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our ideal location, the comfort of our pool area, and especially the attentiveness of our staff. Your kind words are a true encouragement for our teams, who strive each day to offer a memorable experience to our guests. We hope to have the pleasure of welcoming you again soon, for another wonderful stay in Aix-en-Provence. Warm regards, The team at Grand Hôtel Roi René
Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our ideal location, the comfort of our pool area, and especially the attentiveness of our staff. Your kind words are a … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewLocation good
Hotel in serious need of an upgrade- filthy carpets in room, tv and lights bit hung properly, light switch cover in bathroom fell off
Dear, Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre -MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the room issue, please note that there are currently 41 renovated rooms, and that from the end of April there will be 90, as well as the dining areas. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Dear, Thank you for taking the time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre -MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sin… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewKevin was especially gracious helpful at tech desk. Staff was friendly.
Room was on an air shaft. Last stay I faced the street, which was better.
Dear Sir, Thank you very much for your kind words and for taking the time to share your experience. However, we believe there may be a mix-up as the hotel you mentioned. If you have any stay with us in the future, we would be delighted to welcome you again and provide an excellent experience. Warm regards, Hotel Management,
Dear Sir, Thank you very much for your kind words and for taking the time to share your experience. However, we believe there may be a mix-up as the hotel you mentioned. If you have any stay with us in the future, we would be delighted to … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGreat location, lovely staff, nice facilities
Our bathroom had a bit of a foul smell...
Dear Madam, Thank you for your feedback and for highlighting the positive aspects of your stay, including our central location, welcoming team, and facilities. We are sincerely sorry to hear about the issue you encountered with the bathroom. Please rest assured that this is not reflective of our usual standards, and we will follow up with our housekeeping and maintenance teams to ensure this is addressed promptly. We hope to have the opportunity to welcome you back under even better conditions. Kind regards, The management
Dear Madam, Thank you for your feedback and for highlighting the positive aspects of your stay, including our central location, welcoming team, and facilities. We are sincerely sorry to hear about the issue you encountered with the bathro… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGreat location
Feels a bit dated for the price
Dear Sir, Thank you for taking the time to share your feedback. We are pleased that you enjoyed our central location, which indeed offers ideal access to the heart of Aix-en-Provence. We also take note of your remarks regarding the overall feel of the property. Please be informed that we have recently introduced new room categories featuring a more contemporary design and modern amenities, now available for booking. We hope to have the opportunity to welcome you again and provide you with an even more satisfying experience. Kind regards, The Management
Dear Sir, Thank you for taking the time to share your feedback. We are pleased that you enjoyed our central location, which indeed offers ideal access to the heart of Aix-en-Provence. We also take note of your remarks regarding the overa… Show more