Opiniones del Globe Et Cecil 4 estrellas

Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our central location, the friendly service, and the comfortable bed. Regarding the room size, our single rooms are indeed compact, which is why we indicate the dimensions on our booking platforms to help guests make the best choice for their needs. We appreciate your understanding and hope to welcome you again soon. Marion – Front Office Manager

Dear Guest, Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our central location, the friendly service, and the comfortable bed. Regarding the room size, our single rooms are indeed compact, which is why we i… Mostrar más

Dear Katharina, Thank you very much for sharing your detailed feedback with us. We are delighted to read that you enjoyed our central yet quiet location, the charm of our historic hotel, and the comfort of your bed. We sincerely regret the inconvenience you encountered with the carpet and the hot water in the sink. Please note that our carpets are regularly professionally shampooed, but we understand your point regarding its appearance, and we will continue to monitor and maintain them closely. Our housekeeping and maintenance teams have also been informed about the water issue to ensure a smoother experience in the future. We hope to have the pleasure of welcoming you again to the Globe et Cecil, so you can fully enjoy your next stay in Lyon. Marion – Front Office Manager

Dear Katharina, Thank you very much for sharing your detailed feedback with us. We are delighted to read that you enjoyed our central yet quiet location, the charm of our historic hotel, and the comfort of your bed. We sincerely regret t… Mostrar más

Dear Guest, We are sorry to read your feedback and that your experience did not meet your expectations. However, we would like to raise two points. First, why post an anonymous review? If the idea of leaving feedback is to help hotels identify areas for improvement, anonymity makes it very difficult for us to investigate and take action — for example, to identify the specific room you stayed in. Without this, it can appear as though the intention was simply to leave a hurtful comment without any constructive purpose. Second, our front desk team is available 24/7 and is frequently praised by our guests for their helpfulness and professionalism. Why not approach us during your stay to share your dissatisfaction? We could have worked together to find a solution, rather than leaving an anonymous, highly negative review afterwards. As a boutique hotel built in 1866, we embrace our heritage and unique charm. Some of our rooms feature vintage décor, while others have a more modern style. Again, a quick word at reception could have allowed us to offer you a room that better matched your preferences, and perhaps made your stay far more enjoyable. We truly regret that you chose this approach instead, and we hope that in the future, you might give feedback in a way that allows for dialogue and improvement. Marion – Front Office Manager

Dear Guest, We are sorry to read your feedback and that your experience did not meet your expectations. However, we would like to raise two points. First, why post an anonymous review? If the idea of leaving feedback is to help hotels ide… Mostrar más

Dear Juan, We are genuinely surprised and disappointed by your comment. It does not reflect the reality of your stay, during which you were upgraded to one of our newly renovated Privilège rooms, offering both modern comfort and authentic charm. Our team was available throughout your visit, and no concerns were expressed during your stay. The remarks about the building, cleanliness, and service are completely inconsistent with both your actual experience and the feedback we regularly receive from our guests. We would also like to point out that our hotel has very recently renewed its official 4-star classification through Atout France, the French tourism development agency, after a thorough audit of our services and facilities. We do notice that your review followed our inability to offer a complimentary late check-out due to operational constraints. While we understand your disappointment, our team always strives to respond with professionalism and respect. We remain fully committed to sincere hospitality and regret that your comment seems more reflective of a momentary frustration than of the overall quality of your stay. Kind regards, Marion – Front Office Manager - Estimado Senor, Nos sorprende y entristece sinceramente su comentario, ya que no refleja en absoluto la realidad de su estancia. Usted fue ascendido gratuitamente a una de nuestras habitaciones Privilège, recientemente renovadas, que combinan confort moderno y encanto auténtico. Nuestro equipo estuvo disponible durante toda su estancia y no se nos comunicó ninguna queja en ese momento. Además, nos gustaría señalar que el hotel ha renovado muy recientemente su clasificación oficial de 4 estrellas a través de Atout France, el organismo oficial de turismo en Francia, tras una auditoría rigurosa de nuestras instalaciones y servicios. Notamos también que su opinión fue publicada después de que no pudiéramos concederle un late check-out gratuito, debido a limitaciones operativas ese día. Comprendemos su posible decepción, pero siempre tratamos este tipo de solicitudes con el máximo respeto y profesionalismo. Seguimos plenamente comprometidos con una hospitalidad sincera, y lamentamos que su comentario parezca más reflejar una frustración puntual que la calidad real de su experiencia. Atentamente, Marion – Jefa de Recepción

Dear Juan, We are genuinely surprised and disappointed by your comment. It does not reflect the reality of your stay, during which you were upgraded to one of our newly renovated Privilège rooms, offering both modern comfort and authentic… Mostrar más

Estimada Señora ¡Muchísimas gracias por su amable comentario! Nos alegra saber que ha disfrutado de nuestra ubicación privilegiada y de nuestro desayuno completo. Respecto al mobiliario, entendemos su percepción, y queremos compartir que forma parte del espíritu de nuestro boutique-hôtel y de nuestra colección: nos gusta dar una nueva vida a muebles antiguos cuidadosamente seleccionados, que restauramos con esmero para aportar carácter y autenticidad a nuestras habitaciones. Será un placer darle la bienvenida de nuevo en Lyon. Marion – Cheffe de réception

Estimada Señora ¡Muchísimas gracias por su amable comentario! Nos alegra saber que ha disfrutado de nuestra ubicación privilegiada y de nuestro desayuno completo. Respecto al mobiliario, entendemos su percepción, y queremos compartir que … Mostrar más

Dear Juan, Thank you for taking the time to share your feedback following your stay with us. We're delighted to hear that you appreciated our location, service, comfort, Wi-Fi, and the overall pleasant atmosphere of our boutique hotel. We're truly sorry to read that the room had an unpleasant smell and that the air conditioning did not provide optimal comfort during the night — we will make sure our technical team investigates this immediately. Regarding parking, we completely understand your concern. Unfortunately, the nearby car parks do not offer preferential rates to hotels in the area, which we regret. However, our team is always happy to help guests find the best available parking options nearby. We hope to have the pleasure of welcoming you back again for an even more enjoyable stay. Marion – Front Office Manager

Dear Juan, Thank you for taking the time to share your feedback following your stay with us. We're delighted to hear that you appreciated our location, service, comfort, Wi-Fi, and the overall pleasant atmosphere of our boutique hote… Mostrar más

Dear Silvia, Thank you for your wonderful feedback. We are delighted to hear that you appreciated the cleanliness and beauty of our rooms, our excellent location, and the friendliness of our reception team. Your satisfaction is our greatest reward. We look forward to welcoming you again on your next visit to Lyon. Best regards, Marion - Front Office Manager

Dear Silvia, Thank you for your wonderful feedback. We are delighted to hear that you appreciated the cleanliness and beauty of our rooms, our excellent location, and the friendliness of our reception team. Your satisfaction is our greates… Mostrar más

Dear Catalina, Thank you very much for your positive feedback! We are delighted that you enjoyed the hotel's location, ideally situated in the heart of Lyon, as well as your overall stay. We would be happy to welcome you again on your next visit to Lyon. Best regards, The Reception Team Hôtel Globe et Cecil

Dear Catalina, Thank you very much for your positive feedback! We are delighted that you enjoyed the hotel's location, ideally situated in the heart of Lyon, as well as your overall stay. We would be happy to welcome you again on you… Mostrar más

Dear Itsane, Thank you very much for your wonderful feedback! We are delighted that you were pleasantly surprised by the quality of your stay and that you enjoyed the comfort of your room, as well as the friendliness of our team. We were also very happy to offer you an upgrade and are glad that you appreciated it. Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you again soon! Best regards, Marion - Front Office Manager

Dear Itsane, Thank you very much for your wonderful feedback! We are delighted that you were pleasantly surprised by the quality of your stay and that you enjoyed the comfort of your room, as well as the friendliness of our team. We were… Mostrar más

Estimado, Le agradecemos que haya tomado el tiempo de compartir su experiencia y lamentamos sinceramente que su estancia no haya estado a la altura de sus expectativas. Tras verificar nuestras conversaciones en Booking, no hemos registrado ninguna solicitud referente al estacionamiento. Nos habría encantado informarle sobre las opciones disponibles cerca del hotel, especialmente durante este período excepcional de la Fête des Lumières, en el que los cambios en el tráfico son decididos por el municipio. Lamentablemente, estas restricciones están fuera de nuestro control, aunque entendemos los inconvenientes que esto pudo haber causado. En cuanto a su habitación, sentimos que no haya cumplido con sus expectativas. Sus comentarios son muy valiosos y serán compartidos con nuestro equipo para mejorar nuestros servicios e instalaciones. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia que refleje mejor la calidad y el encanto de nuestro establecimiento. Atentamente, Marion Jefa de Recepción

Estimado, Le agradecemos que haya tomado el tiempo de compartir su experiencia y lamentamos sinceramente que su estancia no haya estado a la altura de sus expectativas. Tras verificar nuestras conversaciones en Booking, no hemos registra… Mostrar más

DearSebastian, Thank you for your wonderful feedback! We're thrilled to hear that you found the decoration of our common areas and your room to be cozy and beautiful. We recently extended our breakfast hours on weekends until 11 AM, and we're sorry to hear that this schedule did not meet your needs. Your input is valuable to us as we continue to enhance our guest experience. We hope to welcome you back soon for another enjoyable stay! Warm regards, Marion - Front Office Manager

DearSebastian, Thank you for your wonderful feedback! We're thrilled to hear that you found the decoration of our common areas and your room to be cozy and beautiful. We recently extended our breakfast hours on weekends until 11 AM, a… Mostrar más

Dear Sir, We thank you for your feedback about your stay in our establishment. We are delighted to see that our team has been welcoming and helpful for you. For your stay you had booked a double classic room, the pictures that are on internet show what the classic room looks like, but as you can imagine all of our classic rooms are not the same ; the decoration and how the furnitures are positioned. We are sorry that the room you occupied didn't fit with your expectations. Looking forward to welcoming you at Globe & Cecil. Constance Front Desk

Dear Sir, We thank you for your feedback about your stay in our establishment. We are delighted to see that our team has been welcoming and helpful for you. For your stay you had booked a double classic room, the pictures that are on int… Mostrar más

Dear Madam, We are delighted that you enjoyed your stay at the Globe et Cecil and thank you for taking the time to write us this detailed review! Upgrades are somewhat our signature move : whenever we can, we are always happy to offer you the chance to discover our larger rooms! We look forward to welcoming you again on your next visit to Lyon. Warm regards, Marion - Front Office Manager

Dear Madam, We are delighted that you enjoyed your stay at the Globe et Cecil and thank you for taking the time to write us this detailed review! Upgrades are somewhat our signature move : whenever we can, we are always happy to offer you … Mostrar más