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Reviews of Hotel du Haut Marais 2 stars

2 Route de Rouen, 27950 Saint-Marcel, France

#10 of 11 hotels in Saint-Marcel

Guests' Choice

Review score

Based on 53 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.4

  • Location

    7.6

  • Facilities

    7.0

  • Staff

    8.9

  • Value for money

    7.6

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 14 August 2025

    8.0
    Not bad value for an overnight stop.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly helpful staff

    Stayed in August 2025

  • Reviewed: 13 August 2024

    6.0
    Okay for a night, would not book for any longer stays
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    It really is old. I dont think there was ever any renovation. TV is insanely small and was not working for us. Bath is clean for its age. The whole location is a bit spooky since it is so empty and a bit out of the city.

    The hotel was the cheapest in this region so we picked it. It was okay for one night, bed was comfy.

    Stayed in July 2024

  • Reviewed: 9 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Wants improving rooms scruffy

    Clean and convenient

    Stayed in August 2024

  • Reviewed: 7 June 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    The concierge was helpful and attentive. The proximity to our destination excellent. The grounds were well kept .

    Stayed in June 2024

  • Reviewed: 12 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    I got a problem with the payment and instead of paying for 1 night, I end up paying 3 nights. Until this date which is almost 2 months, I haven’t received my refund. Still waiting for the transaction, hopefully getting it soon :).

    Clean, comfortable

    Stayed in February 2024

  • Reviewed: 11 September 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Family Room
    • Stayed 1 night

    in breakfast, fresh vegetables are not served.

    room is clean. toilet is clean. bathroom is clean. wifi is good!

    Stayed in September 2023

  • Reviewed: 9 September 2023

    7.0
    A one night stay on a long cycle tour
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    A nice big room

    Stayed in August 2023

  • Reviewed: 8 September 2023

    6.0
    perfect if you have plenty to do in Vernon and giverny and only need a place to shower and sleep. staff are friendly and
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    showers are not very clean

    Stayed in September 2023

  • Reviewed: 19 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A few things want sorting in the room toilet wants replacing .door keys worn out very hot

    Good location clean room

    Stayed in August 2023

  • Reviewed: 30 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Smells old since it’s an old building

    The bathroom is big and the staff is very friendly

    Stayed in July 2023

  • Reviewed: 16 November 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Well located, good free private parking in the property and friendly welcome. We used as a base to visit Vernon and Giverny. That was a nice stay.

    Stayed in October 2022

  • Reviewed: 9 August 2025

    5.0
    So So
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Overall the building seems to be old.

    Kind staff and large parking area

    Stayed in May 2025

  • Reviewed: 28 April 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    RECEPTION AGREABLE

    Stayed in April 2025

  • Reviewed: 28 August 2024

    2.0
    Avoid this place you will be disapointed
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 2 nights

    NOT a LOT. on arriving at Haut Marais for our 2 night stay at approx 18:30hrs I was let down to find the outside of building and grounds poorly maintained and cigarette butts everywhere. At reception door no way of contacting staff so walked back around building to open unsecured fire door which was the night entrance. The corridor was dark (all the time we were there) met by manager at reception who was helpful but thought 07:00 was too early for breakfast so settled for 07:30hrs. We were on a timeline for the Towns WW2 80th commemorations. I found that our rooms like the rest of building very tired and very dated. The tv did not work and the shower riser rail was broke. in general the room was not clean with damp patch by bed, there were bedside tables in wardrobe that hooked on walls by bed, did not use them as they were unclean with accumulated dust on them, The following morning I complained to the Manager who did change our room. A bit better but the side of bath was rusty and no non slip map so showering was dangerous as the bath had no handrails. The breakfast could of been better, it was limited. It could be a nice place with a lot of investment in it. Not a patch on the budget hotels in Dieppe and Bayeux that we stayed in. I felt sorry for the manager but I would avoid this hotel.

    NOT a LOT.

    Stayed in August 2024

  • Reviewed: 28 July 2024

    1.0
    Never again even if it were for free.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Mold in the shower and on the floor and ceiling, around the window frame. Dusty and dirty curtains. For 8€ breakfast they serve you 1 croissant and 10 cm of a baguette. Disastrous and watered down coffee. Staff extremely slow. The interior as well as exterior looks neglected, barely cleaned. Not like it was a ridiculously cheap stay - completely overpriced for a disay like that. The worst experience ever.

    Location, close to Giverny, Monet’s house and gardens.

    Stayed in July 2024

  • Reviewed: 19 June 2024

    5.0
    Acceptable accommodation for one night - especially if you are cycling along river Seine.
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night

    The hotel is situated in the industrial zone and there is a lot of traffic noise both from the near road and the railways. The hotel would greatly benefit from a bit of refurbishment - the charge comes close to the formula-1 type of trucker accommodations, but to a significantly higher price. There are no restaurants in the vicinity - you have to walk back to the town (25...30 min) or take the car. The separate night door at the backside is not locked; so everyone can enter the hotel.

    room and bathroom are really spacious. In the back of the hotel, there is a nice little garden, where also bicycles can be securely parked. Staff is doing their best to be accommodating; however, language was a bit of a challenge. River Seine and its nice corniche can be reached by foot (10 min), as well as the city center (25 min).

    Stayed in May 2024

  • Reviewed: 31 May 2024

    2.0
    Never again
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Rooms were mouldy, unclean, and well in need of refurbishment. One room hadn't been cleaned, one stunk of smoke, one had a broken bed but all were in a bad state.

    Croissants were nice.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    5.0
    Will not go again
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bad experience. Our bill was messed up but has now been rectified. Bedrooms smelt of smoking.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    4.0
    I wouldn’t recommend this hotel
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    First of all, it was very difficult to find the hotel. The navigator took us to an abandoned house a few miles away. We called the hotel, but because we didn’t know the area and the guy at the reception was totally new to the area as well, it was very difficult to understand where we had to go. We were asked to go to Lidl which we had seen on the way, and he was kind enough to meet us there. The hotel really needs to have more clear instructions or maybe even provide coordinates. Second, we booked a family room with three beds for the two of us to have more space and flexibility as we needed two separate beds. When we got to the room, we found out it was a small double room. We went back to the reception just to find out that our room was given to somebody else by mistake! We ended up in a small twin room. To be fair, I need to mention that the guy at the reception did offer us to have two rooms, but because our luggage was all mixed up we decided to stay in a twin room. We were offed a £2.00 compensation which was absolutely ridiculous! Third, the hotel needs some work - at least in the room we stayed. The ceiling in the shower was covered with mold, the shower doors were all dirty as if never cleaned! The beds were not done neatly and the pillows that were on the bed spreads didn’t look fresh, but the guy at the reception did change them. We were too tired and hungry to raise other issues, so we just left to find a place to eat (which wasn’t easy either as there were no restaurants within a walking distance). The beds weren’t comfortable either. We didn’t dare to have breakfast in the hotel the next morning and were happy to leave early.

    The person at the reception (unfortunately, we didn’t ask his name) was most helpful and tried to do his best, but it was his fourth day in this hotel, so he couldn’t recommend any restaurant to eat or give any information on the area

    Stayed in April 2024

  • Reviewed: 20 October 2023

    3.0
    Ok for a Night, but no place where you want to stay in the room. Would not come back here.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    Rooms smelly, toilet decades old - ok for a Night but not a fun stay for a vacation.

    Stayed in October 2023

  • Reviewed: 10 October 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel exterior was untidy and not as expected from the photograph. The situation wasn't great.. Internally, the room very basic with an uncomfortable bed and unclean bathroom. .

    Sorry! Nothing.

    Stayed in October 2023

  • Reviewed: 14 September 2023

    9.0
    pleasant stay within a short stroll from the town
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    friendly and helpful lady on reception and also at breakfast

    Stayed in August 2023

  • Reviewed: 12 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    nothing

    ALL

    Stayed in July 2023

  • Reviewed: 27 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The area around did not look very appealing but the location is ideal for a short stp. There is even a supermarket 2 mn away which helped for last minute shopping before resuming our journey

    Friendly and efficient welcome. Accommodation as per above. The very appreciable extra +++ was the green space at the rear of the hotel with tables and benches. It offered a relaxing time for picnic after a tiring car trip

    Stayed in June 2023

Showing 1 – 25

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