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  5. Reviews of Résidence Le Sérac - Val Thorens

Reviews of Résidence Le Sérac - Val Thorens

Rue du Slalom, 73440 Val Thorens, France

#175 of 176 hotels in Val Thorens

Guests' Choice

Review Score

Based on 24 hotel reviews

4.5

Score breakdown

  • Cleanliness

    4.0

  • Comfort

    3.9

  • Location

    7.7

  • Facilities

    3.8

  • Staff

    4.9

  • Value for money

    4.2

Verified guest reviews from real Bookers

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Showing 1 - 24

  • Reviewed: April 20, 2025

    5.0
    Good location but the place needs makeover
    • Leisure trip
    • Family with young children
    • Apartment with Mountain View
    • Stayed 2 nights
    • Submitted from a mobile device

    No wifi. Shower is old and poor. Bunk bed so poor and noisy that we could hear every time my son made the smallest movement. Generally the flat was dirty and utensils poorly cleaned. The overall impression is of renting out at maximum profit with little regard for the people staying.

    Good location

    Stayed in April 2025

  • Reviewed: February 5, 2025

    3.0
    Poor
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    The apartment was probably nice at one point. But the maintenance and cleaning is very poor. Doors missing, door handles hanging off, dirty lumpy old mattresses, very poorly maintained & cleaned generally.

    Great location.

    Stayed in February 2025

  • Reviewed: January 14, 2025

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Apartment with Mountain View
    • Stayed 5 nights
    • Submitted from a mobile device

    Rooms not as first described, incorrect pictures on website

    Location was great

    Stayed in January 2025

  • Reviewed: January 11, 2025

    3.0
    Poor
    • Leisure trip
    • Travelers with friends
    • Apartment with Mountain View
    • Stayed 5 nights
    • Submitted from a mobile device

    broken shower, tv didn’t work, dirty pillows, broken floor,

    Stayed in January 2025

  • Reviewed: January 4, 2025

    3.0
    Pleasant stay but the apartment was only suitable for sleeping and getting ready as it was too small to stay in there an
    • Leisure trip
    • Family with young children
    • Apartment with Mountain View
    • Stayed 7 nights
    • Submitted from a mobile device

    The shower leaked, the sofa bed was falling apart and the balcony renovated bedroom was freezing at night. It was also extremely small for the amount of people it could sleep.

    It was warm and the living area let a lot of natural light in.

    Stayed in January 2025

  • Reviewed: October 7, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Apartment with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Don‘t get me wrong - the flat itself is not too bad, but it was not clean at all. Bathroom/toilette was not clean, all over crumbs in the beds, bad smell in the kitchen etc

    Just had to do one phone call to get the keys and entry to the flat. Price was okay

    Stayed in September 2024

  • Reviewed: April 28, 2025

    1.0
    Terrible
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    The rooms were in such bad shape that we left and found a different hotel. One of the entrance doors was broken into and the rooms were very dirty.

    Stayed in March 2025

  • Reviewed: April 8, 2025

    1.0
    We left early as we could not stand staying any longer
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 4 nights

    Missing Shower Door, Bed Bugs, Broken Sofa, Dirty Dinnerware, Dingey, Lack of basic Cleanliness, more like a hostel for the homeless

    Nil

    Stayed in April 2025

  • Reviewed: March 16, 2025

    1.0
    beds had bed bugs
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    BED BUGS

    location

    Stayed in March 2025

  • Reviewed: March 11, 2025

    1.0
    Do not stay here
    • Leisure trip
    • Solo traveler
    • Apartment with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    Filthy, broken furniture. Dangerous electrical fittings. DO NOT STAY HERE. Not fit for human habitation. I cannot warn you enough - don’t stay here, it is cheap, but don’t fall for it.

    Good location

    Stayed in March 2025

  • Reviewed: February 19, 2025

    2.0
    Lifeless accommodation with poor hygiene
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    The ski-locker was broken, hallways were dark and lifeless, property smelt stale, heating was insufficient, bedding was stained, accommodation was small and in a general state of disrepair. Also very expensive.

    The location cannot be faulted - but the positives end there.

    Stayed in January 2025

  • Reviewed: February 7, 2025

    2.0
    Very Poor
    • Leisure trip
    • Couple
    • Apartment with Mountain View
    • Stayed 2 nights
    • Submitted from a mobile device

    there was no soap and no shampoo, there were not even towels, there was no kettle and frying pan! a broken door handle that fell off just as we entered! everything was completely different from the photo!

    only the view from the window was beautiful and that's all!!!

    Stayed in February 2025

  • Reviewed: January 30, 2025

    1.0
    Do not stay here
    • Leisure trip
    • Family with young children
    • Apartment with Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    We had no heating or working plug sockets on the first night. We emailed and messaged the owner several times with no reply at all. It just so happened that we ran into the cleaner who lovely and managed to get an electrician for us. The bath was absolutely disgusting, the shelving units were falling off the wall and the door to the balcony was falling off its hinges.

    The location

    Stayed in January 2025

  • Reviewed: January 11, 2025

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 7 nights
    • Submitted from a mobile device

    When we arrived at our accommodation at 5:30 pm there was nobody to greet us, after ringing the accommodation we were told the apartment wasn’t cleaned for us as they had a busy day of departures but we could leave ourself into the accommodation to drop our bags. We left for a while to eat and when we came back the apartment had still not been cleaned. We rang the accommodation again and we were informed that the apartment had been cleaned however there was still some rubbish from the previous guests on the kitchen table. We also paid €169 euros for linen and towel rental for the week on the first day and it never arrived throughout the week long stay despite trying to contact them numerous times. On the second last day I managed to get through on the phone requesting a refund and I am still to hear anything in reply. Lots of things not working in the property such as doors not closing and handles broken and drains blocked. Overall we still had an amazing time in a magical ski resort and we would definitely like to come back however not to this accommodation again.

    Stayed in January 2025

  • Reviewed: January 6, 2025

    1.0
    DON'T BOOK THIS APPARTMENT
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 8 nights

    It was the worst accomodation we have ever rented, full of Mold and no solution from the host. We slept in the car and had to a'bord our holiday after two day's!! Really disappointed and legal steps are undertaken.

    It was the worst accomodation we have ever rented, full of Mold and no solution from the host. We slept in the car and had to a'bord our holiday after two day's!! Really disappointed and legal steps are undertaken.

    Stayed in January 2025

  • Reviewed: September 23, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 1 night

    Location would be perfect for winter sports!

    Stayed in September 2024

  • Reviewed: September 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 1 night

    Well equipped apartement!

    Stayed in September 2024

  • Reviewed: August 25, 2024

    1.0
    Depressing off-season apartment in a somewhat creepy residential building—hosts are friendly, but zero ammenities… not w
    • Leisure trip
    • Solo traveler
    • Apartment with Mountain View
    • Stayed 1 night
    • Submitted from a mobile device

    No sheets or towels provided—it is in their booking terms, but it was still disappointing. The fridge was open when I arrived, the liners in the trash cans were thin and torn… It just seemed like a neglected rental property that probably shouldn’t be rented outside of the winter ski season… I would generally avoid Val Thorens and stay in Les Menuires.

    Staff was responsive and friendly. One of the few places open in the off season.

    Stayed in August 2024

  • Reviewed: April 12, 2025

    3.0
    Poor
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: March 27, 2025

    5.0
    Fair
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 4 nights

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: March 21, 2025

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Apartment with Mountain View
    • Stayed 7 nights

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: March 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2025

  • Reviewed: February 26, 2025

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Apartment with Mountain View
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2025

Showing 1 - 24

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