No mini fridge or safe in the room - the only negatives

Lovely room. Stunning hotel and location. Hidden gem!

Stayed in July 2025

EV charging. We chose the hotel for the Electric Vehicle charging. They have 5 chargers. These cost €5 per hour to use. But they are Type 2 chargers (with attached cable) operating at 11KW, or, if your EV only has single phase charging, at below 4KW. And that makes the electricity about €1.40 per KWh. On top of that, signs say a maximum of 4 hours charging. At the price, we asked for 3 hours, but then had to divert the next morning to a commercial charger. To be fair, the staff we apologetic (and helpful) and rescinded the charge (€15 for perhaps 11KWh). Hopefully they will change their policies: Hotel charging should be slow (4 to 11KW), all night (at least off peak, 11pm to 7am), and cheap - e.g. €10 fixed price, or free if the hotel is a premium hotel, or wants to attract EV drivers. Also: The hotel is a bit tired. Bathrooms are a bit old, pool area is not great, and rooms should probably have mosquito nets. The restaurant food is good but expensive (it has a captive audience).

Very helpful staff Large rooms with very comfy beds.

Stayed in September 2025

The restaurant was expensive for the quality of food

Lovely room for a family of 4 and a dog, great location and fabulous staff

Stayed in August 2025

Nothing significant

Quiet and peaceful

Stayed in July 2025

Bit dated.

Lovely grounds and good breakfast

Stayed in August 2025

Decor was a bit utilitarian in parts.

Staff were friendly and helpful. Great for our dog with lots of areas to walk him.

Stayed in August 2025

Markets itself as 4* but offering in rooms e.g. toiletries, vanity sets, towels/dressing gowns/slippers/ bottled water etc was less than the 3* we stayed at the following night. Feels like they are offering the absolute bare minimum. Toiletries not great. My partner found rust in the bath tub that wasn’t safe and some slightly iffy wiring on the radiators - not great with little kids.

Nice big room for a family - mezzanine was great. Room service was good - not too expensive and quick although food was a little cold Great size pool, we managed to get in on our own by going first thing while everyone was at breakfast Kangaroos in the gardens!

Stayed in August 2025

We weren't able to eat in the hotel restaurant because we hadn't made a reservation so it would be good to know that we have to make a reservation.

It's always very easy to check-in quickly and the staff are friendly and helpful.

Stayed in August 2025

Lovely setting - great outdoor eating area.

Stayed in August 2025

The cockerel woke me up at 5am and didn’t stop for a lot of the morning

Clean

Stayed in August 2025

Nothing

Great location, everything we needed , pool, restaurant , bar. A great stop off

Stayed in August 2025

It wasn’t very clean

The family room was excellently laid out

Stayed in August 2025

Very slow bar service- staff doing their best but not enough of them to serve the restaurant and the bar area. Has been the same on each of the 3 occasions we have been. Rooms had mini fridges before upgrade but no longer.

Big family rooms, have had a face lift since we last visited 2 years ago. Beautiful location, and very friendly staff. Pool is a bonus.

Stayed in August 2025

As I am allergic to dust it was not so comfortable to sleep in a room with a carpet on the floor. I would have preferred a shower rather than a bath.

The staff are really friendly. Breakfast. The terrace. The cat😉 the view

Stayed in August 2025

Room and bathroom can use an upgrade. Everything is a bit dated

Nice surroundings, good restaurant and bar. Friendly staff

Stayed in August 2025

The reception team were friendly and 20 minutes after we left rang us to say we’d left our computer in the room. Good service all round x x

Stayed in August 2025

Nice staff, great restaurant. Room clean and spacious.

Stayed in July 2025

The burger and sausage dish in the restaurant did not live up to the delicious bread and amuse bouche.

Breakfast was great

Stayed in July 2025

We like everything, just the restaurant was running very late on this particular occasion. Wouldn’t deter us from staying again

Our 2nd stay. We really like this hotel. Good location for Troyes and the lake. Great value for money. Spacious family rooms and really nice restaurant.

Stayed in July 2025

Ideally would have liked cushions on outside furniture, but that’s being picky!!

Large air conditioned rooms. Lovely wooded area surrounding hotel - perfect for dog. Restaurant food was great - the rib of beef was amazing (shame they forgot the veg but it was a massive portion of beef). Most staff spoke English which was perfect when you arrive too tired to think. Will def be returning next year.

Stayed in July 2025

Outside areas need updates

Location

Stayed in July 2025

Nothing to complain about

Staff, everything

Stayed in July 2025

Restaurant average, some of the staff were a bit lacking. Haven't been here for a few years and it's changed. Probably won't return as it's rather impersonal now.

Good sized room, very good Aircon. Close to Troyes

Stayed in June 2025

Need a proper shower. Not good to have to climb in and out of bath to have a shower!

Big room, very comfortable bed and pillows. Pet friendly. Nice to have an option of Spa facilities and pool. Lift. Aircon in room.

Stayed in June 2025