Reviews of Chalet L Olan 15p Emplacement exceptionnel grand terrain 2 stars
2 Rue du Fartail, 38860 Les Deux Alpes, France
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Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 January 2025 · Stayed in January 2025
Verified reviewVery friendly and helpful hosts, great location (5min walk to the lifts), and lots of shops close by if you need to buy food to cook 😊
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewDorothee was very helpful and answered many questions beforehand. The chalet was perfect for our family gathering
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Thanks for your message. We wish you a happy new year and would be happy to welcome you at anytime, in any season . Kind regards, Dorothée.
Reviewed: 12 September 2024 · Stayed in August 2024
Verified reviewBEWARE!!! the landlord is a THIEF! they demand you to deposit 1000 euros with swik.link, i agreed but i took the special cover but this only works if you capture and make photos from everything which is nearly impossible. We left the property clean and tidy. we didn't use the dishes at all. the landlord came and counted everything with a magnifying glass they turned all the matrasses up and down they blamed us for missing cups and a side bed lamp and stain on a baby mattress this was all a lie. THEY THEN CHARGED MY DEPOSIT WITH 150 EUROS BEWARE KEEP AWAY!!!
Dear customer, I'm not surprised by your comment. You told me that you would leave a negative review if I asked you to pay extra for the damage, we both noted. When you made your booking request, you asked for a large freezer in addition to the one on offer, telling me that you would be very grateful and that you would leave a positive review if this was the case. I offered to cancel your booking if the conditions were not suitable (last minute offer for less than €8 per night per person excluding cleaning and linen costs). I would have done better to refuse your booking, as several people have suggested. The insistence of your request for a freezer was already a poor start to the dialogue and revealed a form of blackmail for Booking reviews. Regarding the deposit, all customers are informed that the deposit is made via an online operator. You asked to leave a little later than the stated time, which we were able to accommodate (as did your late arrival). When you left, you showed great enthusiasm indicating a great location, a very pleasant chalet to live in, an excellent stay. We've noticed that you've moved some furniture around. The house rules state that everything must be in its place. We are not a removal company. We therefore asked you to put it back. We then noticed that several items had also been moved and also that all the electrical switches had had to be kept fixed (on or off?) with adhesive tape because they were all very sticky, and we took a long time to clean them one by one. It took us even longer to put the chalet back in order and the lights back where they belonged. I'm not counting the abnormal water consumption: 12 cubic metres in 8 days, or 12,000 litres. In conclusion, I'd like to thank you for your visit, which taught me a little more about human nature. Next time, I will not accept guests who seek intimidation, as this is not the philosophy of our honourable traditional chalet, which is about to celebrate its 60th anniversary. Our family is tolerant, accepting the whole world, but there is a certain common sense that must be respected when entering our humble abode, first and foremost a relationship of trust and the use of the premises as a good father. Adieu, dear customer, you are the exception that proves the rule.
Dear customer, I'm not surprised by your comment. You told me that you would leave a negative review if I asked you to pay extra for the damage, we both noted. When you made your booking request, you asked for a large freezer in additio… Show more
Reviewed: 21 April 2024 · Stayed in April 2024
Verified reviewComfortable, attractive and clean chalet. Great terrace. Plenty of facilities and hot water. Close to the Diable lift.
Terrace door was difficult to open and close. Dark lower staircase.
Hello, thank you for your lovely comment. We would be delighted to welcome you back next time.
Reviewed: 10 December 2023 · Stayed in December 2023
Verified reviewGreat Chalet plenty of space warm and comfortable clean easy check in would stay again
It would be a pleasure to welcome you in our traditionnal Chalet at any time from Winter to Summer. Now you've got the address, Kind regards.
Reviewed: 11 April 2023 · Stayed in April 2023
Verified reviewgreat space to hangout between skiing. good size kitchen and dining. heaps of space for storage.
Hello M. Fogarty, we were very pleased to welcome your and your family in our chalet in les Deux Alpes, you may come back whenever you want :) ! Best wishes. Dorothée.
Reviewed: 11 February 2023 · Stayed in February 2023
Verified reviewThe Chalet is very large and has lots of space! The location is ideal! Everything you need within a few minutes walking.
Thank you for your comment. I am delighted to hear that you had a pleasant stay in the mountains at Chalet l'Olan. We look forward to welcoming you back.