Opiniones del Novotel Caen Côte de Nacre 4 estrellas

Dear Mireya, Thank you for your feedback! We’re glad you enjoyed the breakfast, free outdoor parking, and the friendliness of our staff. We’re sorry to hear that the fridge in your room wasn’t working properly and apologize for the inconvenience. Please know that we take your comments seriously and will ensure this is checked and resolved. We hope to have the opportunity to welcome you back and provide an even better experience next time. Best regards, Louise La réception 02 31 43 42 00

Dear Mireya, Thank you for your feedback! We’re glad you enjoyed the breakfast, free outdoor parking, and the friendliness of our staff. We’re sorry to hear that the fridge in your room wasn’t working properly and apologize for the inconve… Mostrar más

Dear Guest, Thank you very much for your detailed and kind review. We are delighted to hear that your stay with us was comfortable and that the room met all your expectations. We take pride in offering thoughtful amenities such as the in-room kettle with a variety of teas and coffees, as well as the convenient water dispenser near the reception for refilling bottles — it’s wonderful to know these small touches made a difference. We’re pleased that you enjoyed the tranquil atmosphere, the beautiful outdoor pool area, and the secure, complimentary parking. Our team is committed to providing excellent service, and your compliments to both our reception and restaurant staff are greatly appreciated. It is truly an honor to be your hotel of choice in Caen, and we look forward to welcoming you back on your next visit. Best regards, Louise La réception 02 31 43 42 00

Dear Guest, Thank you very much for your detailed and kind review. We are delighted to hear that your stay with us was comfortable and that the room met all your expectations. We take pride in offering thoughtful amenities such as the in-r… Mostrar más

Dear Jonas, Thank you for your feedback. We’re sorry to hear that the mattress did not meet your expectations. We take your comments seriously and will review the quality of our bedding to improve guest comfort. We appreciate your stay and hope to welcome you again in the future. Best regards, Louise La réception 02 31 43 42 00

Dear Jonas, Thank you for your feedback. We’re sorry to hear that the mattress did not meet your expectations. We take your comments seriously and will review the quality of our bedding to improve guest comfort. We appreciate your stay an… Mostrar más

Dear Susana, Thank you for sharing your feedback. We are pleased to read that you appreciated our warm welcome at reception, our heated pool, and the convenience of free parking. Our breakfast offers a variety of sweet and savoury options, but we will keep your comment in mind to explore more diversity. Our family rooms are 24 m², which is generally considered spacious for this category, but we understand it may feel more compact depending on your expectations. We hope to welcome you again in Caen. Best regards, Youssef Front desk +33 2 31 43 42 00

Dear Susana, Thank you for sharing your feedback. We are pleased to read that you appreciated our warm welcome at reception, our heated pool, and the convenience of free parking. Our breakfast offers a variety of sweet and savoury options… Mostrar más

Dear Alberto, Thank you for sharing your feedback. We’re glad to hear that you had a generally pleasant stay with us. Regarding your comment about the facilities, while some elements may appear a bit dated, please rest assured that we continuously maintain and upgrade our hotel to ensure guest comfort. We hope to have the pleasure of welcoming you back on your next visit to Caen. Best regards, Youssef Front Desk +33 2 31 43 42 00

Dear Alberto, Thank you for sharing your feedback. We’re glad to hear that you had a generally pleasant stay with us. Regarding your comment about the facilities, while some elements may appear a bit dated, please rest assured that we co… Mostrar más

Dear Schrott, We’re glad to hear you appreciated our free parking, the water fountain available at all times, and the option to reach the city center by walking or using nearby public transport. Regarding the bank pre-authorization at your arrival, we understand this may have come as a surprise. Please be assured this procedure is systematically applied to all our guests, regardless of the booking amount. It is by no means a personal lack of trust. Unfortunately, we have previously been victims of fraud attempts, which requires us to be particularly vigilant to ensure the security of both the hotel and our guests. In your case, since the booking amount exceeded €850, you also had the option to pay for your stay directly upon arrival instead of leaving a bank guarantee. We understand that the lack of prior information may have been unpleasant, and we will pass this feedback on so it can be communicated more clearly during the booking process. Finally, we are sorry if the condition of the carpet did not meet your expectations. Your remark has been forwarded to our technical team to improve this aspect. We hope that despite these inconveniences, you keep good memories of your stay, and we would be happy to welcome you again under better conditions. Kind regards, Youssef Front Desk +33 2 31 43 42 00

Dear Schrott, We’re glad to hear you appreciated our free parking, the water fountain available at all times, and the option to reach the city center by walking or using nearby public transport. Regarding the bank pre-authorization at yo… Mostrar más

Dear Ane, Thank you very much for your kind feedback and for giving us an 8/10 rating. We’re delighted to hear that you enjoyed our breakfast, the attentive service from our staff, and the various amenities we offer, such as the pool and the children’s play area. It’s great to know your children had a fantastic time with the foosball and in the pool. Regarding your comment on the room size, our rooms are 24m², which is indeed larger than the standard size for a 4-star hotel. We understand that space can feel limited, especially with a family, and we appreciate your feedback on this matter. Thank you once again for your valuable comments. We look forward to welcoming you and your family back in the future! Best regards, Thibault La Réception 0231434200

Dear Ane, Thank you very much for your kind feedback and for giving us an 8/10 rating. We’re delighted to hear that you enjoyed our breakfast, the attentive service from our staff, and the various amenities we offer, such as the pool a… Mostrar más

Dear Juan, We thank you for taking the time to leave your opinion on your stay at Novotel Caen Côte de Nacre and for giving it a rating of 8 out of 10. Your comments are important to us. We are sorry to see that you experienced difficulties with the Spanish language during your stay. We would like to inform you that although our staff is not fluent in Spanish, we are doing our best to improve our skills in this language. Additionally, we all speak English, which can make communicating with our international clients easier. We appreciate your understanding and constructive feedback. We are constantly working to improve our service, including our mastery of foreign languages, to provide a more pleasant experience for our customers. We hope to have the opportunity to welcome you again to Novotel Caen Côte de Nacre in the future. See you soon in our beautiful city of Caen! Very kind regards, Thibault, The reception 0231434200

Dear Juan, We thank you for taking the time to leave your opinion on your stay at Novotel Caen Côte de Nacre and for giving it a rating of 8 out of 10. Your comments are important to us. We are sorry to see that you experienced difficulti… Mostrar más

Dear Cesar, We thank you for sharing your opinion on your stay at Novotel Caen Côte de Nacre, even if your rating is 6 out of 10. Your feedback is important to us. We are happy to learn that you found our hotel comfortable and simple. However, we are sincerely sorry to learn that you found the rooms neglected and that you considered our equipment insufficient. Customer satisfaction is our priority, and we take your feedback seriously. Although I am surprised by the latter because our rooms were renovated between 2016 and 2017 and our room service works as best as possible to provide quality service. We thank you for giving us the opportunity to improve, and we hope to have another chance to welcome you in the future to offer you a more pleasant experience that meets your expectations. See you soon in our beautiful city of Caen! Very kind regards, Thibault, The reception 0231434200

Dear Cesar, We thank you for sharing your opinion on your stay at Novotel Caen Côte de Nacre, even if your rating is 6 out of 10. Your feedback is important to us. We are happy to learn that you found our hotel comfortable and simple. How… Mostrar más

Dear Ana Belen, We would like to thank you for your kind comment. We are open 24h/24h at the reception for every guest. Note that you came in a high activity period and the pool in the garden is much appreciated by our guest. Even for the dinner our menu is homemade and different every day so don't hesitate next time to book a table with us. Hope to see you again in our beautiful city of CAEN. Best regards, Yoann C. Front Office Manager

Dear Ana Belen, We would like to thank you for your kind comment. We are open 24h/24h at the reception for every guest. Note that you came in a high activity period and the pool in the garden is much appreciated by our guest. Even fo… Mostrar más

Dear Claudia, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your honesty, and we are glad that you were happy with the complimentary parking we provided. We apologize for any inconvenience you experienced with the sofa bed in your room. We would like to clarify that you had reserved a superior room with a convertible chaise longue, which is specifically designed to accommodate a child under the age of 12. We regret that this arrangement did not meet your expectations, and we encourage guests to inform us of their preferences so we can find a more suitable room to ensure a comfortable stay for both you and your child. Regarding the breakfast facilities, we understand your disappointment in not having nearby options. We suggest that, in the future, you could consider visiting the city center of Caen, which is only a short 5-minute drive away, where you can find various cafes and restaurants offering breakfast. We truly value your feedback, and we will use it to make improvements to enhance our guests' experience. If your travels bring you back to Caen, we would be delighted to have another opportunity to provide you with a more enjoyable stay. Please do not hesitate to contact us directly to ensure your preferences are met. Thank you for choosing our hotel, and we hope to welcome you again soon. Best regards, Thibault, La réception 0231434200

Dear Claudia, Thank you for sharing your feedback regarding your recent stay at our hotel. We appreciate your honesty, and we are glad that you were happy with the complimentary parking we provided. We apologize for any inconvenience you… Mostrar más

Dear Juan Jose, Thank you for your feedback! It's always a pleasure to receive positive feedback! As you said our car park is nice for trip and to go in the city center there is a tramway here with tram stop at 100 meters so it's very easy and safe. Hope to see you again in our beautiful city of CAEN. Best regards, Yoann C. Front Office Manager

Dear Juan Jose, Thank you for your feedback! It's always a pleasure to receive positive feedback! As you said our car park is nice for trip and to go in the city center there is a tramway here with tram stop at 100 meters so it'… Mostrar más