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Reviews of Best Western Citadelle 3 stars

13 rue du Général Lecourbe, 25000 Besançon, France

#12 of 31 hotels in Besançon

Guests' Choice

Review score

Based on 221 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.1

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 30 August 2025

    8.0
    Bene
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Price a little bit expensive

    Totto

    Stayed in August 2025

  • Reviewed: 19 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The hotels parking was full so we had to park in the street

    Cool house and nice location close to the Citadelle

    Stayed in August 2025

  • Reviewed: 17 August 2025

    8.0
    Adequate pitstop with some nice decor touches. on site parking
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    Adequate pitstop for us en route home. Pleasant reception, on site parking and clean, airconditioned room. It was Bastille day so quite a lot of bars and restaurants closed but we found somewhere which was good after a bit of a walk

    Stayed in July 2025

  • Reviewed: 17 August 2025

    9.0
    Recommended!
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Near to the city center, parking available on demand

    Stayed in August 2025

  • Reviewed: 15 August 2025

    7.0
    great location and lovely breakfast.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the first member of staff to greet us was lovely. The next encounter with a different person was less so. We were trying to connect to wifi and her attitude was ‘you were told before’. Well in fact we were not, and the first lovely lady confirmed that. But in any case, this not good customer relations as it would have been easy to just be helpful. Also in the morning, the noise outside from I assume an industrial type extractor fan was so loud even with the windows closed.

    Lovely location and great breakfast. First encounter with staff was great.

    Stayed in August 2025

  • Reviewed: 21 July 2025

    7.0
    Excellent location but bathroom not up to standard.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast not great, shower cubicle needs replacing, no lift, no city view as advertised.

    Location and secure parking.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    7.0
    We'll visit again but ask for a better room next time.
    • Leisure trip
    • Couple
    • Comfort King Room
    • Stayed 1 night

    Room not very quiet, A/C did not switch off automatically through the night and kept us awake.

    Staff really pleasant and helpful. also good secure parking available.

    Stayed in June 2025

  • Reviewed: 28 June 2025

    9.0
    Worth a revisit
    • Leisure trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Central in the old town - short walk to restaurant- breakfast good and bedroom with air con helped greatly!

    Stayed in June 2025

  • Reviewed: 25 June 2025

    9.0
    Excellent choice for a visit to Besançon
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    all in all i don't want to complain at this point.

    This hotel is located in a beautiful old building in the heart of Besançon's old town. The rooms are tastefully decorated, although our room looked a little worn due to the worn wallpaper. The bed was very comfortable and the bathroom was exceptionally large and had natural light. We were accommodated in an annexe and unfortunately there was no lift to the second floor. The breakfast buffet offered typical French ingredients as well as continental products. The picturesque old town and great restaurants are within easy walking distance, and a walk along the river bend offers many beautiful views and backdrops. We will gladly come back again.

    Stayed in May 2025

  • Reviewed: 17 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    We stayed only one night in the hotel and arrived late. We were very well welcomed. The person at the reception was very friendly. When she saw we were very tired, she did the check in very quickly and gave us our room :) we had overall good experience.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    On the whole it was enjoyable
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was too dark. I didn’t like the carpet which seemed from an old age and dark too, which made the room even darker. There was a coffee machine, and one tea bag. Unfortunately I wasn’t able to use it as there was no kettle. A small fridge would have been useful, in order to have had the bottle of water fresh and not warm

    The kindness of the staff at the reception. They were very helpful. The bedding was really good and the bathroom, despite the fact that it was small was good. The fact that there was a safety box.

    Stayed in June 2025

  • Reviewed: 19 May 2025

    8.0
    Pleased I was able to park the motorcycle!
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    All good

    Nice hotel!

    Stayed in May 2025

  • Reviewed: 20 February 2025

    7.0
    Cosy place if you manage to snatch a parking place
    • Business trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The biggest drawback is the parking. They have a small yard for a handful of cars, but it was packed by the time I arrived. Apparently you have to book the parking in advance, but it’s not specified at all throughout the room booking process. At that time of the day, in the city center, the only available parking is 8 minutes away on foot. Simply too much hassle for the weary traveler. Also a bit noisy because of the old wooden floors, can hear everyone’s steps.

    - luxurious feeling - great breakfast with freshly made pastries - nice decorations - in city center - nice staff

    Stayed in February 2025

  • Reviewed: 15 January 2025

    9.0
    Excellent location with ev charging
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Lovely building, very helpful staff and ev overnight charge.

    Stayed in January 2025

  • Reviewed: 15 January 2025

    9.0
    Excellent choice for the money spent
    • Business trip
    • Group
    • Classic Queen Room
    • Stayed 1 night

    Nothing to be honest

    Excellent place close to the city centre and just below the famous citadelle. Original and very nice look of the rooms and hotel corridors.

    Stayed in January 2025

  • Reviewed: 3 January 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort King Room
    • Stayed 2 nights
    • Submitted via mobile

    Comfortable hotel with secure parking, 15 mins walk from town centre

    Stayed in January 2025

  • Reviewed: 27 December 2024

    8.0
    Very glad to have stayed at the hotel, very practical and central.
    • Leisure trip
    • Family with young children
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The property could do with a bit of a revamp (wall paint etc).

    I liked the fact that the hotel was in the historical part of Besançon.

    Stayed in December 2024

  • Reviewed: 28 November 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort King Room
    • Stayed 1 night

    Lack of evening meal

    Stayed in November 2024

  • Reviewed: 21 November 2024

    9.0
    great place to stay.
    • Leisure trip
    • Couple
    • Comfort King Room
    • Stayed 1 night

    great room, staff were exceptionally helpful and even booked a restaurant for us.

    Stayed in November 2024

  • Reviewed: 29 October 2024

    8.0
    Comfortable
    • Business trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    None

    Quite and tidy

    Stayed in October 2024

  • Reviewed: 28 October 2024

    8.0
    Very pleasant!
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Very welcoming and friendly staff! Nice hotel! Only 9 minute walk to the center…

    Stayed in October 2024

  • Reviewed: 23 October 2024

    8.0
    Very good
    • Couple
    • Comfort King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast could be better

    Friendly staff, clean room

    Stayed in October 2024

  • Reviewed: 10 October 2024

    7.0
    Convenient hotel with parking on site & helpful staff
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Convenient. Easy parking. Clean & quiet. Staff were very obliging. God breakfast.

    Stayed in October 2024

  • Reviewed: 9 September 2024

    8.0
    Pleasant stay.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No bar or restaurant. Expensive enough without adding €10 for parking.

    Good location.

    Stayed in September 2024

Showing 1 – 25

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