The room was a little too small for a couple with a child. The toilet cover wouldn’t stay up and that was annoying when using it. The sink wasn’t draining when we got there but the manager fixed that once we asked her.

The hotel was in great location, and the common areas were very well maintained. The garden was beautiful and we had such nice and it was so pleasant to wake up and grab a coffee in our balcony that had beautiful views of the garden and the Pyrenean mountains. The swimming pool was nice and our daughter enjoyed that fully. We loved taking our breakfast on the terrace. The staff was really nice and the manager was so efficient and ready to help. The hotel restaurant was very good.

Stayed in August 2025

Excellent location close to train station. Very pleasant hotel

Stayed in July 2025

Swimming pool not regularly cleaned ask three times for the pool to by cleaned and top up with water

Great well looked after property idle location for town and driving into the mountains

Stayed in July 2025

The elevator is rather small :)

The swimming pool with free towel service was appreciated. In July and August it can be hot in Lourdes but the climatization was working well and noiseless. he car can be put safely in the secured parking area.

Stayed in August 2025

The shelf under the sink holding the towels was not secure, and ended up breaking off when we placed our toiletries bag on it. We informed Front Desk immediately in the morning (it had happened around 23:00 as we were getting ready for bed), but no one had come to repair it throughout the rest of our stay.

We liked the ease of check-in/out.

Stayed in July 2025

Comfortable,well situated and liked garden and patio.

Stayed in July 2025

Lift was small for a wheelchair

Stayed in July 2025

A little bit far from the sanctuary. Around 20mins if you walk leisurely. Room decor a bit dated but fine by me.

Friendly staff. Great restaurant. Free parking. Small room but clean. A small outdoor swimming pool to cool off in the summer. Close to train station

Stayed in June 2025

Funny smell in the room, no good coffee machine (only hot water)

Great location near the station, nice pool

Stayed in July 2025

Doors locked after 11pm and no staff around to open them. There is a code to enter for the door but the hotel seems unmanned after that time which is odd.

Room is very clean and in a good location.

Stayed in July 2025

it was walking distance from Lourdes station. and we took a bus for EURO 1 to the Sanctuary. Very convenient place

Stayed in June 2025

We upgraded to a larger room which was very nice and had a sofa to sit on. The original room (Superior Twin or Double Room) was quite small with no comfortable seating. The reception staff were very helpful.

Stayed in June 2025

As mentioned earlier, the rooms could definitely benefit from some redecoration. Another small improvement would be upgrading the instant coffee provided. There are plenty of good-quality options available these days, and offering guests a better cup of coffee would be a simple but much-appreciated touch.

The room was clean and comfortable, though the furnishings and decor felt quite dated. Still, the beds were cozy, and the room was fully air-conditioned, which made for a pleasant stay. The bathroom setup is split (common in the U.S.) with a separate toilet and washing area. Both were surprisingly spacious by European standards. If your room is on the mountain side, you're in for a great view. Unfortunately, ours overlooked the train station, which isn't exactly scenic. That said, the hotel has a shared mountain-facing balcony accessible to all guests, a lovely spot to enjoy a morning coffee or an evening drink. =) Breakfast offered plenty of variety, including an impressive selection of sweets like tarts and pies, something you don’t often see at breakfast buffets. Good coffee too! It’s about a 20-minute walk to the holy site of Lourdes, which could be important information for many visitors. Last but not least, the hotel also has a small private parking lot, which is a real bonus in this town.

Stayed in June 2025

Breakfast was good. Continental.

Stayed in May 2025

Breakfest very poor selection, no vegetables, one ham, one salami. I do not recommend.

Stayed in May 2025

The breakfast felt pricey for what one received- there was a lovely barista style coffee machine behind the bar that I saw staff use- to serve non buffet customers a cup of coffee- but we were relegated to the machine located with the buffet that made a poor cup of coffee. Witnessing that option made me feel like the “second class passenger”… The room had some sort of motion sensor night light bar on the floor that kept going off with no movement detected. A similar motion detection light feature was in the bathroom. I understand the need for safety- but the bathroom light was more of a flood light- filling our room with light. Neither of these were attractive features to what overall felt like an elegant hotel. Check in staff could improve on her “make the guests feel welcome” skills. While I wouldn’t say she was rude she was also not welcoming. Check out staff was very pleasant.

The location and parking were our primary criteria for selecting this place to stay. In that regard, our expectations were met. Very convenient to visiting Lourdes and serving as a place to explore the area. Parking was plentiful and easily accessible. Was impressed with the stylish decor, and outside seating areas. Didn’t visit their restaurant so can’t comment on that.

Stayed in May 2025

Too much noise in the halls. People talking on the phone at 2 am

Location and grounds

Stayed in May 2025

Nil

100 m from train station 1km from our lady of lourdes. Just nice first 1 night stay. Very very basic room without a hot water kettle

Stayed in April 2025

Value for money

Stayed in January 2025

Maybe too far from the Grotto.

The staff, cleanliness and food quality.

Stayed in March 2025

Such a friendly reception. Very comfortable, firm bed. Good to have a kettle in the room.

Stayed in February 2025

Good location, nice views from selected parts of the hotel.Very pretty outside garden area.Very clean with nice décor.

Stayed in January 2025

Nothing that I could think of !

We had a short 2 night stay in Lourdes and picked this Best Western hotel and could not be happier with our choice. Very nice hotel, great location and most impressive was the staff & the service. We were there for New Years Eve and New Years Day, the staff we were working over the holidays, during a busy period but they were just AMAZING, full smile on their face each time and working with so much passion! From the check in experience, to service at breakfast & dinner, to attending to all the needs we had - really caring for us and our plans and going the extra mile to make things happen for us even when they didn't need to. Special thanks for Claudia, Jolande & Tess - YOU WERE AWESOME and I recommend anyone to stay in this hotel. I mean, it's a small town, you know what you can expect from smaller hotels like this but when the service stands out and you have amazing people taking care of you, that is what makes a difference to your holiday ! The rooms and bathroom are also recently renovated so it has a nice new feeling while keeping it's charm !

Stayed in January 2025

Breakfast is great with many choices. Location of the hotel is perfect just across the train station. Its about 15 mins walk to the Basilica of lords . Perfect for travellers who don't want to drag their luggage from the train station to the hotel.

Stayed in November 2024