Reviews of Best Western Plus Suitcase Paris La Défense 4 stars
9, rue des Bourguignons, 92270 Bois-Colombes, France
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe hotel is exceptionally clean, and everything matches the pictures provided. Breakfast was excellent, and the location is ideal—just a three-minute walk to the bus and train stations. Shops and restaurants are nearby, and the staff are very friendly and welcoming.
Everything about the hotel was perfect—I couldn’t find a single thing to dislike.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewDid not get the invoice - no printwr story and then not to my email Taxi hotel orderd for me was without driving permit as taxi - scam (he was stoped by police on way to airport )
Dear Mr Fromm, Thank you for your comment. Due to technical problems, we were unable to send you the invoice on your departure, but we did send it to your e-mail address a few days later. Concerning our taxi service, we are very sorry about this mishap. This has never happened before. We will contact our partner to find out what happened and report the driver in question. We apologise for the inconvenience. Yours sincerely, Enrica - Front office manager
Dear Mr Fromm, Thank you for your comment. Due to technical problems, we were unable to send you the invoice on your departure, but we did send it to your e-mail address a few days later. Concerning our taxi service, we are very sorry abo… Show more
Reviewed: 17 July 2025 · Stayed in April 2025
Verified reviewThank yu very much for your comment. Hope to see you again in pour property!
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewExcellent location. Train to Paris 4 minutes from the hotel
Very modern. Clean room. Excellent staff
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewStaff good, breakfast excellence.
I stay with my son in a twin room. Both beds were really bad. The mattresses weren't even flat, you were able to see a curve and depression towards the center.
Reviewed: 19 May 2025 · Stayed in March 2025
Verified reviewBed! Was very comfortable! And clean. It was very quiet so could really rest.
I guess I would add some more things to make the place more cozy.
Dear Madam, Thank you for taking the time to share your feedback. Could you kindly let us know what specifically ypu meant about adding things to make the place more cosy?This will help us improve and ensure a better experience in the future. Best regards, Stéphanie Deputy Manager
Dear Madam, Thank you for taking the time to share your feedback. Could you kindly let us know what specifically ypu meant about adding things to make the place more cosy?This will help us improve and ensure a better experience in the futur… Show more
Reviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewThe room was very nice. We had traveled for 23 hours straight and were really craving a bath. As the bath-rubber wasn't closing, they updated us to a better room, which was amazing, as we were celebrating my partners birthday. The neighborhood is not so interesting, but it was very easy to get from here to the inner city of Paris. It was absolutely amazing, that we could park the car under the hotel, which made everything so easy. The beds were really comfi.
The hotel doesn't offer much other, than nice rooms. The breakfast was heavily overpriced for what it was. There were a coffee machine and a water cooker, but we had to drag them into the bathroom or on the floor to find a socket to actually use them. A bit funny...
Dear Madam, Thank you for taking the time to share your feedback. We're sorry to hear that you found the breakfast too expensive and noticed a lack of power outlets in your room. We truly appreciate your comments, as they help us improve our services. Your concerns have been shared with the relevant teams for review. We hope to have the opportunity to welcome you again and provide a better experience. Best regards, Stéphanie Deputy Manager
Dear Madam, Thank you for taking the time to share your feedback. We're sorry to hear that you found the breakfast too expensive and noticed a lack of power outlets in your room. We truly appreciate your comments, as they help us improv… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewFriendly staff , very nice reception with big cosy space for meeting, drinks or working. Appreciate all the nice books and playing games available!
Dear Klavs, We are glad that you enjoyed your stay with us. Kind regards, The Management
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewHotel renovated
The door of the bathroom don’t fully open
Dear Angeliki, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the bathroom door not fully opening during your visit. This is certainly not the experience we aim to provide, and we understand how frustrating it can be. Please rest assured that we are looking into the issue and will take the necessary steps to have it repaired as soon as possible. Your comfort is our priority, and we appreciate your patience and understanding. If you have any further concerns or feedback, please don't hesitate to reach out. Best regards, Stéphanie Deputy Manager
Dear Angeliki, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the bathroom door not fully opening during your visit. This is certainly not the experience we aim to provide, and we unders… Show more
Reviewed: 6 March 2025 · Stayed in March 2025
Verified reviewRoom was ok, clean and big
I didn't like the staff from the reception. When I arrived there were two girls at the reception that were continuously pushing each other to do things giving me the impression that I gave them work to do and they don't want to do it. They asked me to pay an extra charge of 50EUR, as a guaranty, even if I payed for the room in advance, when I made the reservation on Booking.doc. They said that after I will check out they will return my money back, but they didn't, even if I asked them specifically to do it when I checked out.
Dear Ms Kalamar, Thank you for your feedback. One of our receptionists is currently in training, which might explain the impression that they were pushing each other. We apologize if this caused any confusion. We would like to clarify that we always take a guarantee upon check-in, but the funds are released after your departure. Please note that the release of the funds may take several days, depending on your bank's processing time. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. I stay at your disposal. Kind regards, Stéphanioe Deputy Manager
Dear Ms Kalamar, Thank you for your feedback. One of our receptionists is currently in training, which might explain the impression that they were pushing each other. We apologize if this caused any confusion. We would like to clarify that … Show more
Reviewed: 1 March 2025 · Stayed in January 2025
Verified reviewReviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 5 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 January 2025 · Stayed in December 2024
Verified reviewIt's a split bathroon. Toilet and Latrine are in separate places. It's very different.
Dear Sir, Madam, We are sorry that you did not like our bathroom and latrine. Thank you for taking the time to leave a comment. Kind regards, Stéphanie Deputy Manager
Reviewed: 25 January 2025 · Stayed in December 2024
Verified reviewDecent hotel with easy access to Paris city.
Small breakfast area
Dear Sir, Madam, Thank you for taking the time to leave a message. Hope to welcome you again in our property. Kind regards, Stéphanie-Deputy Manager
Reviewed: 2 January 2025 · Stayed in December 2024
Verified reviewReviewed: 31 December 2024 · Stayed in December 2024
Verified reviewRoom was good and bed comfortable
Breakfast was terrible
Dear Karen, Thank you for taking the time to leave us a comment.Feedbacks are always an opportunity to improve the quality of our service. We are sorry that you did not enjoy our breakfast. Kind regards, Stéphanie Deputy Manager
Reviewed: 1 December 2024 · Stayed in December 2024
Verified reviewReviewed: 29 November 2024 · Stayed in October 2024
Verified reviewReviewed: 25 November 2024 · Stayed in November 2024
Verified reviewI don’t like it at all when I arrive there the internet was not working that means tv screen wasn’t working plus it was very cold and in photos they were showing a bath and I pay because of this 105 € it has a bath but in the end there was no bath in washroom and they look the small kitchen place for the glasses and you can not drink etc for it was the worst place in my life it was cold heater was not working
Dear Mr Amin, We are sorry for what happen but there was an electricity cut in the whole area and it was completely out of our control.That is the reason why there was no heating for a short period of time. It is specified that the rooms have shower and not bathroom. Only the suites and junior suites have a bath. I stay at your disposal. You can contact me directly at the hotel. Kind regards, Stéphanie-Deputy Manager
Dear Mr Amin, We are sorry for what happen but there was an electricity cut in the whole area and it was completely out of our control.That is the reason why there was no heating for a short period of time. It is specified that the rooms ha… Show more