Avenue Général Leclerc, 65112 Cauterets, France
#113 of 293 hotels in Cauterets
Guests' ChoiceBased on 143 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
8.0
Staff
8.7
Value for money
7.6
Free WiFi
8.2
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End of dialog contentReviewed: 31 July 2025
Jan
FranceThe room was really small.
Friendly staff, the availability of the spa and swimming pool, children's space, welcome drinks, very good breakfast, the central location, the cleanliness.
Stayed in July 2025
Reviewed: 28 July 2025
Gillian
United KingdomThe balcony in the room.
Stayed in July 2025
Reviewed: 21 July 2025
Jane
United KingdomI HATED the area we were asked to sit for breakfast - the restaurant is very nice and airy with large windows - however, although told the a la carte breakfast was in the restaurant- we were directed and had to sit in a windowless alcove with low ceiling, tables all crammed closely together, where the breakfast tables were ‘laid’ and look out on the restaurant with laid tables for dinner - for 17 euros a head I think this was very poor and was a little annoyed !
Liked location and staff - room a little disappointing - door handle and door very shoddy as if someone had tried to break in in past.
Stayed in July 2025
Reviewed: 17 July 2025
Herve
FranceLimited staffing especially in this peak season. We had to wait 7pm to get our room (instead of 4pm).
The balneo is quite nice
Stayed in July 2025
Reviewed: 17 July 2025
Liselotte
IrelandThe outdoor pool was closed and we were not given any prior notification of this which was a disappointment especially for the kids.
Good location, clean and excellent for a few days with the family to explore the area.
Stayed in July 2025
Reviewed: 13 June 2025
Rachel
United KingdomRoom could be more generous. Fine for one night with 3 people.
The sauna and wellness facilities.
Stayed in June 2025
Reviewed: 10 May 2025
Branden
United StatesGreat location Super friendly staff We appreciate them helping us celebrate our engagement Dinner and breakfast were nice Sauna and facilities were quite relaxing Parking was easy and next to the place Clean rooms and facilities
Stayed in May 2025
Reviewed: 21 February 2025
Katherine
FranceSpa and rooms a bit tired. Constant smokers in neighbouring rooms. Weird rule about cleaning family room but other room we booked was cleaned daily. Double ‘luxury’ room overpriced.. not much difference from family room.
Great location, walkable to télécabine, opposite ski hire shop and close to restaurants and bakeries. Great to have pool, restaurant and sauna on site.
Stayed in February 2025
Reviewed: 5 January 2025
Breaca
FranceParking situation on arrival was chaotic. It took us an hour to find a place to park the car. There were no reserved spaces in front of the hotel which made it very difficult for us to unload five people, two dogs and ski equipment.
Great facilities and location. Good food if a bit expensive.
Stayed in January 2025
Reviewed: 4 November 2024
Galder
SpainThe pool needs a little bit of improvements.
The rooms where good and the kitchen was more equiped than expected. The location is grea,t just in the center of the town. There's parking just down the road.
Stayed in November 2024
Reviewed: 17 September 2024
Adam
AustraliaWe were given towels for the pool at no charge but then we’re asked to pay for them on check out. The fee was waived but we really needed an extra set of towels to be able to use the pools.
It had a lift for our luggage. It was in a great location. The pool, sauna and steam room were amazing.
Stayed in September 2024
Reviewed: 12 September 2024
Oliver
United KingdomThe hotel offered free sweets on our beds (they could have been nicer!, although not ungrateful lol!)
The pool, steam room, outside pool and sauna facilities were great. The room size was good and breakfast was unreal! Free pool table for evenings! Staff were really nice
Stayed in September 2024
Reviewed: 10 September 2024
Dominic
United KingdomSpa facilities: great equipment but setting needs a refresh - leaking roofs, damp stains, etc. Excellent apartment: well equipped, great decor, comfy bed.
Stayed in September 2024
Reviewed: 19 August 2024
Jose
FranceNothing to add.
All good, central location and good facilities. Nice swimming pool and restaurant.
Stayed in July 2024
Reviewed: 11 August 2024
Victoria
SpainSuper late checkin (16:00) and still made us wait 40 minutes more. Awful start. Room was great.
Stayed in August 2024
Reviewed: 26 July 2024
Sally
United KingdomLack of the room being cleaned during our stay
Very central
Stayed in July 2024
Reviewed: 1 July 2024
Melinda
United StatesOutdoor pool was closed. Very sad.
Very nice place. Great view. Nice staff.
Stayed in June 2024
Reviewed: 27 June 2024
Murilo
PortugalThe bed could be more confortable.
Great structure: nice, big and clean rooms. Very well located and nice spa.
Stayed in May 2024
Reviewed: 13 April 2024
Katarina
FranceSmall kitchen area
Spa
Stayed in April 2024
Reviewed: 3 April 2024
Sarah
FranceThe restaurant was expensive. Very nice but expensive. Especially as very little open on a Tuesday night, obviously the end of the week and weekends more restaurants are open but we were limited.
The hotel was in centre of town, opposite a ski hire which has a discount for staying at the hotel. The hotel has a fantastic spa, hammam, sauna, swimming pool, very welcome after a hard day on the slopes. Very relaxing. We had a studio which was adequate for the 2 nights we stayed, and they separated the rooms so it was like having a 2 bed apartment.
Stayed in March 2024
Reviewed: 2 April 2024
Aaretti
BelgiumThe checkout time is at 10 AM, but it's not clearly indicated or communicated anywhere. Consider printing a paper with all times clearly laid out and depositing them in the rooms to avoid unpleasant surprises.
The spa was nice and there is a cheerful family atmosphere and good games in the café. Good, if pricey, breakfastand and most of the staff were pleasant.
Stayed in April 2024
Reviewed: 26 March 2024
Claude
Franceespace balnéo
Stayed in March 2024
Reviewed: 23 January 2024
Mercedes
SpainBooked too late and was very expensive
Spa, pool area
Stayed in December 2023
Reviewed: 3 January 2024
Adam
FranceThe rooms were small and a bit dated.
Staff were incredibly hard working and friendly. Breakfast was fantastic each morning and the pool/spa facilities were great for the family. The bar area was also great.
Stayed in January 2024
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