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Reviews of Garden & City Cauterets Balneo 3 stars

Avenue Général Leclerc, 65112 Cauterets, France

#113 of 293 hotels in Cauterets

Guests' Choice

Review score

Based on 143 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.2

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 31 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The room was really small.

    Friendly staff, the availability of the spa and swimming pool, children's space, welcome drinks, very good breakfast, the central location, the cleanliness.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The balcony in the room.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    7.0
    Overall good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I HATED the area we were asked to sit for breakfast - the restaurant is very nice and airy with large windows - however, although told the a la carte breakfast was in the restaurant- we were directed and had to sit in a windowless alcove with low ceiling, tables all crammed closely together, where the breakfast tables were ‘laid’ and look out on the restaurant with laid tables for dinner - for 17 euros a head I think this was very poor and was a little annoyed !

    Liked location and staff - room a little disappointing - door handle and door very shoddy as if someone had tried to break in in past.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    7.0
    Nice hotel in the center of Cauteret. The balneo is very nice with kids of all ages. The price of the restaurant are rea
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted via mobile

    Limited staffing especially in this peak season. We had to wait 7pm to get our room (instead of 4pm).

    The balneo is quite nice

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The outdoor pool was closed and we were not given any prior notification of this which was a disappointment especially for the kids.

    Good location, clean and excellent for a few days with the family to explore the area.

    Stayed in July 2025

  • Reviewed: 13 June 2025

    9.0
    Great facilities to chill after a long hike
    • Leisure trip
    • People with friends
    • Family Studio
    • Stayed 1 night
    • Submitted via mobile

    Room could be more generous. Fine for one night with 3 people.

    The sauna and wellness facilities.

    Stayed in June 2025

  • Reviewed: 10 May 2025

    9.0
    Great stay in a great location
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great location Super friendly staff We appreciate them helping us celebrate our engagement Dinner and breakfast were nice Sauna and facilities were quite relaxing Parking was easy and next to the place Clean rooms and facilities

    Stayed in May 2025

  • Reviewed: 21 February 2025

    7.0
    Lovely town, great location, lovely staff but hotel could do with a redecoration.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Spa and rooms a bit tired. Constant smokers in neighbouring rooms. Weird rule about cleaning family room but other room we booked was cleaned daily. Double ‘luxury’ room overpriced.. not much difference from family room.

    Great location, walkable to télécabine, opposite ski hire shop and close to restaurants and bakeries. Great to have pool, restaurant and sauna on site.

    Stayed in February 2025

  • Reviewed: 5 January 2025

    8.0
    Great hotel with lovely ambiance but it really needs a reserved unloading bay at the front.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Parking situation on arrival was chaotic. It took us an hour to find a place to park the car. There were no reserved spaces in front of the hotel which made it very difficult for us to unload five people, two dogs and ski equipment.

    Great facilities and location. Good food if a bit expensive.

    Stayed in January 2025

  • Reviewed: 4 November 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 2 nights

    The pool needs a little bit of improvements.

    The rooms where good and the kitchen was more equiped than expected. The location is grea,t just in the center of the town. There's parking just down the road.

    Stayed in November 2024

  • Reviewed: 17 September 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Duplex Apartment
    • Stayed 1 night
    • Submitted via mobile

    We were given towels for the pool at no charge but then we’re asked to pay for them on check out. The fee was waived but we really needed an extra set of towels to be able to use the pools.

    It had a lift for our luggage. It was in a great location. The pool, sauna and steam room were amazing.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    9.0
    Lovely Hotel Highly Recommend
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    The hotel offered free sweets on our beds (they could have been nicer!, although not ungrateful lol!)

    The pool, steam room, outside pool and sauna facilities were great. The room size was good and breakfast was unreal! Free pool table for evenings! Staff were really nice

    Stayed in September 2024

  • Reviewed: 10 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Spa facilities: great equipment but setting needs a refresh - leaking roofs, damp stains, etc. Excellent apartment: well equipped, great decor, comfy bed.

    Stayed in September 2024

  • Reviewed: 19 August 2024

    9.0
    Great place to stay and visit the Pyrenes.
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 1 night

    Nothing to add.

    All good, central location and good facilities. Nice swimming pool and restaurant.

    Stayed in July 2024

  • Reviewed: 11 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Communicating studios 6-8 people
    • Stayed 1 night
    • Submitted via mobile

    Super late checkin (16:00) and still made us wait 40 minutes more. Awful start. Room was great.

    Stayed in August 2024

  • Reviewed: 26 July 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Lack of the room being cleaned during our stay

    Very central

    Stayed in July 2024

  • Reviewed: 1 July 2024

    9.0
    Very nice
    • Leisure trip
    • Family with young children
    • Studio with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    Outdoor pool was closed. Very sad.

    Very nice place. Great view. Nice staff.

    Stayed in June 2024

  • Reviewed: 27 June 2024

    8.0
    Nice stay in the mountains
    • Leisure trip
    • Couple
    • Studio (2 Adults)
    • Stayed 6 nights
    • Submitted via mobile

    The bed could be more confortable.

    Great structure: nice, big and clean rooms. Very well located and nice spa.

    Stayed in May 2024

  • Reviewed: 13 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 7 nights
    • Submitted via mobile

    Small kitchen area

    Spa

    Stayed in April 2024

  • Reviewed: 3 April 2024

    9.0
    Great hotel, would use again, staff very pleasant and helpful.
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 2 nights

    The restaurant was expensive. Very nice but expensive. Especially as very little open on a Tuesday night, obviously the end of the week and weekends more restaurants are open but we were limited.

    The hotel was in centre of town, opposite a ski hire which has a discount for staying at the hotel. The hotel has a fantastic spa, hammam, sauna, swimming pool, very welcome after a hard day on the slopes. Very relaxing. We had a studio which was adequate for the 2 nights we stayed, and they separated the rooms so it was like having a 2 bed apartment.

    Stayed in March 2024

  • Reviewed: 2 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 2 nights
    • Submitted via mobile

    The checkout time is at 10 AM, but it's not clearly indicated or communicated anywhere. Consider printing a paper with all times clearly laid out and depositing them in the rooms to avoid unpleasant surprises.

    The spa was nice and there is a cheerful family atmosphere and good games in the café. Good, if pricey, breakfastand and most of the staff were pleasant.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Studio (2 Adults)
    • Stayed 1 night

    espace balnéo

    Stayed in March 2024

  • Reviewed: 23 January 2024

    8.0
    Fun
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 1 night
    • Submitted via mobile

    Booked too late and was very expensive

    Spa, pool area

    Stayed in December 2023

  • Reviewed: 3 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Studio
    • Stayed 5 nights
    • Submitted via mobile

    The rooms were small and a bit dated.

    Staff were incredibly hard working and friendly. Breakfast was fantastic each morning and the pool/spa facilities were great for the family. The bar area was also great.

    Stayed in January 2024

Showing 1 – 25

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