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Reviews of Auberge du Lac, Sure Hotel Collection by Best Western 3 stars

5 rue du 28 Août 1944, 10140 Mesnil-Saint-Père, France

#11 of 17 hotels in Mesnil-Saint-Père

Guests' Choice

Review score

Based on 167 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.7

  • Value for money

    7.5

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 4 September 2025

    8.0
    Beautiful hotel with good facilities and caring staff. Great location.
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 2 nights

    When we arrived the car park was full except for the disabled parking (which we didn't park in ) so we parked alongside the Marie which worked out okay despite the downpour. The French don't do breakfast tea UK style and this hotel was no different. On the second morning I took boiling water from the bedroom kettle and my own teabags. My husband said the coffee was good. Nice jams and marmalade. Friendly staff who spoke English and managed to secure us a table in the restaurant which provided a nice meal with 2 choices. Check out took a while but I got the email with my itemised receeipt.

    Good breakfast with nice jams and marmalade.

    Stayed in September 2025

  • Reviewed: 4 September 2025

    8.0
    We have been regular visitors to the Hotel for the past 25 years and will be returning again soon.
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night

    Nothing

    The new Owner has changed very little since taking over from the Glublin family. We have been regular visitors for nearly 25 years and seen that family expand the facilities and develop an excellent kitchen. The previous owners will be a difficult act to follow but our first impressions were good and we wish her and her team success in developing the business her way but without changing too much.

    Stayed in September 2025

  • Reviewed: 3 September 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night

    Bedroom rather small

    Good restaurant Convenient location Very friendly management

    Stayed in September 2025

  • Reviewed: 1 September 2025

    9.0
    Good value for money.
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    The dinner service could have been faster but I guess that's because part of the staff was new.

    Nice place, friendly staff very clean, good restaurant and bar (they serve an excellent gin & tonic). Nice garden with pool (although I didn't use it). Some of the staff were new and several requests took a while but since I wasn't in a hurry and had a good book, that was no issue at all. The area is nice, a big lake at walking distance for more bars and restaurants. The room is spacious, clean and comfortable and is good value for money.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Went out of their way to be helpful. Great spa treatments and she was willing to work til 10pm as it was the only time I had

    Stayed in August 2025

  • Reviewed: 20 August 2025

    7.0
    A convenient mid-journey stop with good accommodation and very good restaurant.
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night

    Understaffing resulted in long delays for service and check-out

    The restaurant was of a high standard, but slow service from understaffing levels. Room was small but adequate, as was breakfast buffet.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    The place has got a good feel about it. Wouldn’t hesitate to come back.
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    It was all good

    Clean well sized room Efficient, quiet air conditioning. Good facilities with spa, swimming pool etc. We decided to eat our evening meal at the hotel (we usually go out somewhere) and the food and service was excellent Well located for a short drive into Troyes

    Stayed in August 2025

  • Reviewed: 10 August 2025

    8.0
    Pleasant for a short stay whilst touring
    • With a pet
    • Leisure trip
    • Family with young children
    • Comfort Queen Room with Patio View
    • Stayed 1 night

    The staff were lovely but the service was slow. I received a telephone call the day before to reorganise our rooms, not sure why as they were arranged and confirmed by email months before. Our revised rooms were fine, but bedrooms were very small which was not useful with 2 dogs. On checkout the receptionist very generously took the cost of our wine off the bill as compensation, which we felt was fair.

    Pleasant hotel in the Foret de Orient area, we stayed just one night as a stop over on a longer journey. Staff were lovely and kind, but service generally was very slow. Dinner service was much better and the food and wine delicious.The swimming pool was pleasant, although the surrounds a little tatty. A short walk took us the the lakeside path, which was beautiful.

    Stayed in July 2025

  • Reviewed: 4 August 2025

    9.0
    Fantastic hotel near the lake, great for a stopover
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower wasn’t very powerful and the door to the room was a bit reluctant to close properly.

    Really comfortable bed, good bathroom and storage space. Great location for a stopover on the long journey back to Calais, with a fabulous French a la carte restaurant and very attentive staff.

    Stayed in August 2025

  • Reviewed: 24 July 2025

    8.0
    Nice hotel in a pretty little village.
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night

    Bathroom was a bit tired.

    Good restaurant and friendly staff. Good breakfast.

    Stayed in July 2025

  • Reviewed: 22 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walls were a little thin between rooms, but it was still very quiet at night.

    Convenient for getting to Calais Comfortable bed Fantastic friendly staff Great food and drinks in the bar, restaurant, and breakfast Easy parking outside the room.

    Stayed in July 2025

  • Reviewed: 21 July 2025

    7.0
    Great location for stopover travellers. Expect good three star accommodation juxtaposed against a five star dinner menu.
    • Leisure trip
    • Solo traveller
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed & pillows. Lack of soundproofing

    Ambience, air conditioning, staff, quality of dinner

    Stayed in July 2025

  • Reviewed: 3 July 2025

    7.0
    Comfy and clean, good nights rest
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Needed to ask reception to put the air con on I room so little control on temp (once on was ok though!)

    Great location to break journey to Switzerland

    Stayed in June 2025

  • Reviewed: 1 July 2025

    7.0
    First stop on road trip.
    • Leisure trip
    • Couple
    • Comfort Queen Room with Patio View
    • Stayed 1 night
    • Submitted via mobile

    I didn't want to find fault, but there were some issues. Bedroom was very small. For 138euros it was not good enough. No milk for teas and coffees. No teaspoons! Evening meal. Service was very poor. Waited 20mins till we got either some water or the wine we ordered, on hottest evening!! Felt we were ignored at times. Spoilt the overall experience

    Had character. Ideal location for our route. Hotel receptionist very helpful and friendly. Bed and pillows very comfortable. New looking bathroom

    Stayed in July 2025

  • Reviewed: 30 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night

    Room a little small next time I would book a bigger one

    Stayed in June 2025

  • Reviewed: 30 June 2025

    7.0
    Average
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Poor evening meal service. We waited an hour and a half for our main course.

    Outdoor dining area.

    Stayed in June 2025

  • Reviewed: 30 June 2025

    8.0
    Handy stop near Troyes
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No view from our room, and the room was rather confined.We also couldn't open the window because of the very close road noise.

    Quiet outdoor pool, food was good, and all the staff were very helpful and friendly.

    Stayed in June 2025

  • Reviewed: 25 June 2025

    8.0
    Nice stay near Lac d’orient with super friendly staff and great chef
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Spa is paid. Would be great if it’s included in the price :)

    Staff is super friendly. The hotel is comfortable to stay in a warm summer in June. Restaurant diner food is great, starred chef!

    Stayed in June 2025

  • Reviewed: 12 June 2025

    8.0
    Pleasant stop over
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Pillows could have been softer and air conditioning was a bit noisy.

    Liked the food at the restaurant and breakfast. Lovely terrace.

    Stayed in June 2025

  • Reviewed: 9 June 2025

    9.0
    Great stay at Auberge du Lac Hotel, will definitely stay again when visiting the area.
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room was quite warm and the air conditioning didn’t seem to have much effect in keeping the room cooler.

    Good location with the proximity to the Lac d’Orient being a very short drive away and around a 20/30 minute walk. Our bedroom was very comfortable and clean with good facilities and nice soft towels. The staff at the hotel were welcoming. Maxim, the Manager, was always very friendly, helpful and professional. We ate in the restaurant on one of the evenings that we stayed and had a delicious dinner and were served by a very professional, efficient and friendly lady (unfortunately we didn’t get her name). Both mornings of our stay we had a good breakfast at the hotel and again the young man in the breakfast room was always friendly.

    Stayed in June 2025

  • Reviewed: 4 June 2025

    8.0
    An excellent stay overall with a few necessities for improvement.
    • Leisure trip
    • Couple
    • Superior King Room - Non-Smoking
    • Stayed 1 night

    - The restaurant was beautifully appointed but the pictures in the dining room don't really suit the traditional look of the restaurant. Although they are aiming for a 'fine dining' experience I think some lower price options would be more appealing for clients in general. A bit more like the traditional Logis. - I think the hotel is in a period of transition and need to find its identity. One thing we didn't like was seeing a couple of cyclists wheeling their bicyles along the corridors to their rooms. Perhaps there needs to be some secure bicycle storage at the hotel. - The pool area is quite small and needs some attention.

    - The General Manager was extremely helpful and nothing seemed too much trouble for him. - The building was lovely and like one of the old traditional Logis from the outside. - The location was very good for a convenient stop over through France and was quite near (but not on) a large reservoir which is very popular with holiday makers from all over though more for families than elderly couples I think. - The bed and bed linen was very comfortable.

    Stayed in June 2025

  • Reviewed: 29 May 2025

    9.0
    Fantastic
    • Business trip
    • Couple
    • Comfort Queen Room with Patio View
    • Stayed 1 night
    • Submitted via mobile

    Everything was great. Nice room comfortable bed.very clean. The staff were welcoming. The location was excellent as it is about a 5min walk to the National Park The food in the restaurant was excellent and the breakfast was too.

    Stayed in May 2025

  • Reviewed: 21 May 2025

    9.0
    Friendly and clean hotel
    • Leisure trip
    • Couple
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    My first course at dinner (tartare St. Jacques) was delicious but the duck was left under the warmer too long and was overcooked but the sauce was tasty.

    The room was very comfortable and the staff were friendly.

    Stayed in May 2025

  • Reviewed: 20 May 2025

    9.0
    Excellent please stay and enjoy restaurant and peaceful location and amazing landscape and extraordinary friendly person
    • Leisure trip
    • Couple
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    They have noise isolated rooms next to street so select always view to patio or swimming pool to avoid street view! 😉

    There were mistake room hand over and personnel correct mistake immediately with good co-operation and friendly manner! Excellent restaurant and vast and excellent selection of vines from all regions of France. Lot of pleasure for eyes and appetite!

    Stayed in May 2025

Showing 1 – 25

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