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Reviews of Au Royal Hotel 2 stars

22 Boulevard Jean Jaurès, 11000 Carcassonne, France

#45 of 47 hotels in Carcassonne

Guests' Choice

Review score

Based on 65 hotel reviews

6.6

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.6

  • Location

    8.7

  • Facilities

    6.1

  • Staff

    8.6

  • Value for money

    7.4

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 6 September 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Everythingcwas OK

    In a development stage and will be a really nice place to stay , the building has a nice appearanceand character from the front

    Stayed in September 2025

  • Reviewed: 2 September 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Nothing I did not like

    Location was great, hist very helpful

    Stayed in September 2025

  • Reviewed: 11 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    No air con, ceiling fan tricky to use and just too hot in the summer to really make a difference. Needs better shutters/curtains as morning light just comes straight in. Generally run down but has everything you need for a short stay.

    Great location. Comfortable bed - although needs better pillows. Friendly host who has just taken over this hotel, acknowledged needs some work but getting stuck in.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    The owner was most helpful and friendly. He could also speak English.
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The bed was to hard, the room was too hot, only had slow fan on ceiling, no aircon.

    The location was excellent, the breakfast was average

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Well, the bathroom fixtures could do with some modernising, but they were clean, and that's the most important thing.

    It's old and a bit tired, very basic but very authentic. If you are a historically bent traveller wishing to have an idea of the experience of a traveller from the last millennium, you will surely enjoy it.

    Stayed in August 2025

  • Reviewed: 6 July 2025

    8.0
    I spent one night in Carcassonne prior to flying home. Great hotel for a day or 2 … so long as you’re not looking for l
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Close to everything Comfortable bed Reception staff friendly and helpful

    Stayed in July 2025

  • Reviewed: 19 May 2025

    8.0
    Lovely place for the price. Great location.
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night

    N/A

    The location was great, and this was an adequate room for the price. The front desk staff were super friendly and accommodating and let us leave our bags a little extra long, so we could walk around and explore without carrying everything.

    Stayed in May 2025

  • Reviewed: 19 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    It’s a bit sad and shabby. Needs a bit of work

    The lady on reception was very helpful

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    the room was a little drab, but dont be put off

    Great location, comfortable bed, adequate shower and a reasonable breakfast, overall excellent value

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Bathrooms and shower need renovation.

    Good location and accommodating staff.

    Stayed in April 2024

  • Reviewed: 16 October 2023

    8.0
    Budget-Friendly Stay with Great Potential My recent stay at Au Royal Hotel in Carcassonne offered a convenient and budg
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    In need of renovation, room was very basic but comfortable

    Location was excellent, helpful and friendly staff

    Stayed in September 2023

  • Reviewed: 14 October 2023

    6.0
    Good location in Carcassonne, needs updating
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately the hotel is in need of refreshing. It is very worn and the walls are very thin, sounds carry easily.

    Great location. The lady at the reception (the owner, I believe) was so kind and helpful.

    Stayed in October 2023

  • Reviewed: 29 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Room got too hot, even with fan. Little space for belongings in room

    Excellent breakfast

    Stayed in September 2023

  • Reviewed: 21 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The place was very small, especially for two people with two dogs. The photos make it seem bigger than it actually is.

    The location was right on spot!

    Stayed in August 2023

  • Reviewed: 28 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Ceiling fan in room made a terrible noise so was not usable at night.

    Price, location. This is a basic hotel. For the price it was fine for me as a solo traveller. Room was clean and big enough. OK for a one night stay.

    Stayed in June 2023

  • Reviewed: 13 May 2023

    7.0
    Very enjoyable.
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 2 nights

    No lift. room was on the 3rd floor, I am no good with stairs.

    Location and cost. Great value.

    Stayed in April 2023

  • Reviewed: 2 November 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The host is very kind and accommodating The location is excellent. Good, simple breakfast

    Stayed in October 2022

  • Reviewed: 13 September 2022

    8.0
    Fantastic location for someone travelling alone for the first time.
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    Nothing apart from maybe breakfast choice.

    The breakfast was ok. Could have provided more choice and larger portions. Location was excellent.

    Stayed in September 2022

  • Reviewed: 21 August 2025

    9.0
    Carcassonne
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    So I got a room which was separated and had no direct neighbour, so can't comment how thin the walls are. The hotel is old yes, for some might be problem. Also, no elevator only stairs. No AC in the room, but had a fan. If you have no high standards, for a night I have no complaints at all - except some more deep cleaning would be needed. The windows and around needs some love (and some washing).

    I actually enjoyed this hotel. It's simple, but it didn't brother me at all. The receptionist was a very nice guy, the room was pretty good too (lucky me I got an upgrade). Bed/pillows were okay, had the needed basic equipment, bathroom also ok. Location is superb.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    10
    9/10 Ill stay here again
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine. Perhaps due to the heat wave the ceiling fan needed more power. Thats all.

    The Hotel staff was the best thing. The Hotel itself was nice and value-money unbeatable price! Good Breakfast.

    Stayed in August 2025

  • Reviewed: 29 July 2025

    1.0
    This hotel is far from Royal. It is tired and dirty and there is very little care shown here.
    • Leisure trip
    • Solo traveller
    • Double Room with Bath
    • Stayed 4 nights
    • Submitted via mobile

    The foyer and the hotel reception present themselves well, but when you get to the room, it’s a different story. The wallpaper is peeling off in places there are gouges out of the wall and what appears to be large blocks of glue on one wall, The skirting boards and low-level parts of the room have not been cleaned and are dirty with grime and dust. The shutters on the window do not close properly and when you open the windows, you’re just met with more dirt. The ceiling fan is so noisy that you cannot run it at night and in such temperatures this is essential to use the fan to try and help you sleep. One of the electric sockets is cracked and appears unsafe. The bathroom leaves a lot to be desired with a cracked sink no toilet paper in the holder and no tissues in the dispenser. There was half a roll of toilet roll left for a four day stay. The shower curtain is absolutely disgusting. It is stained yellow at the bottom and has signs of a mould throughout. The toilet takes three flashes to dispose of matter and one of the towels had an unpleasant stain on it. I stayed here for four nights and my room was not serviced once and I was not provided with fresh towels neither was my bed made or the bins emptied. On the plus side, the bed was clean however that was the only thing that was!

    Location

    Stayed in July 2025

  • Reviewed: 20 December 2024

    9.0
    Enjoyed our stay,great location and lovely breakfast..will return when next in Carcassoone.
    • Leisure trip
    • Couple
    • Double Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    Great Location..close to the centre with shops and restaurant. Enjoyed Christmas market.

    Stayed in December 2024

  • Reviewed: 8 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, friendly staff, nice breakfast and perfect location

    Stayed in August 2024

  • Reviewed: 6 August 2024

    10
    A Royal Experience
    • Leisure trip
    • Solo traveller
    • Double Room with Shower
    • Stayed 3 nights
    • Submitted via mobile

    The building work next door on a Sunday morning.

    The room was spacious & comfortable with a great en suite.

    Stayed in August 2024

Showing 1 – 25

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