36 Rue Antoine Pinay-BP 21, 69740 Genas, France
#8 of 12 hotels in Genas
Guests' ChoiceBased on 53 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
8.4
Facilities
8.4
Staff
9.1
Value for money
8.1
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 16 August 2025
Graham
United KingdomWould have liked 2 key cards for the room and the ac was tricky to work. Would have liked some milk for hot drinks
Pool, staff friendly, welcoming reception area with games and lovely seating. Comfortable bed, separate toilet
Stayed in August 2025
Reviewed: 1 August 2025
Catherine
Belgium- no lights for reading in bed - the breakfast is great but the breakfast area is not practical at all - no space for putting your plate when filling it….. a very difficult exercise
- The beds are ultra comfortable - The large room - The large bathroom - The friendly staff - The nice garden/patio
Stayed in August 2025
Reviewed: 27 July 2025
Paul
United KingdomTaps leaking
Facilities was good and free to use and food was good in the restaurant
Stayed in July 2025
Reviewed: 23 March 2025
Caroline
United KingdomSafe parking, comfortable, friendly hotel
Stayed in December 2024
Reviewed: 8 February 2025
Davinia
United KingdomLocation at weekend at things being closed
Good location for travel shame the restaurant was closed at the weekend from from Friday night not a lot around
Stayed in January 2025
Reviewed: 28 December 2024
Ara
NorwayNice and quiet, very pet friendly. Very comfortable bed. Dinner in the restaurant was excellent! It was a very good hotel for me as a dog owner. We particularly enjoyed that the hotel is near an airport: no fireworks!
Stayed in December 2024
Reviewed: 10 September 2024
Cynthia
United KingdomEverything great as we didn't need access into Lyon city centre.
We liked the comfy room, good bed, air con, clean bathroom etc to be expected from this chain. Pool was a bonus and we appreciated the secure parking. There were families with small children so it must get high marks there as well. Staff were exceptionally helpful, friendly, professional and to be commended. Good people clearly well trained to a high standard so BRAVO!! We had to hunt to find an open grill place for dinner as august closures meant the very few restaurants we could find were shut. Perhaps worth reconsidering the in house restaurant if we were to return. The location is airport friendly and easy for motorway access. Have no illusions that you are in the city as you are in conference centre territory on the outskirts. We didn't breakfast so can't comment.
Stayed in August 2024
Reviewed: 17 August 2024
Craig
United KingdomIt is a bit remote with not a lot surrounding it but then again that’s not the hotels fault
Close to bus stops making our commute easy as we went from city centre to stadium near by & then the return journey to the airport
Stayed in May 2024
Reviewed: 13 July 2024
Marie
United KingdomThe waiter who took our dinner order did not pass on our requirements so we ended up with the wrong food. Another waiter apologised and sorted it for us, but we didn't get an apology from the waiter who made the error.
Great location, close to airport. Comfortable rooms, quiet. Lovely breakfast where we could our own eggs! Accommodated vegan and dairy intolerant diets by adapting one of the meals on offer.
Stayed in July 2024
Reviewed: 7 June 2024
Totsaporn
IrelandThe hotel is outside of the city, so you will have to get a bus + tram (around 45 mins) to go in to the city centre.
Clean room and comfortable bed and close to McDonald’s. We booked this hotel because we went to the concert at Groupama Stadium and it’s only 10 minutes drive to get there.
Stayed in June 2024
Reviewed: 18 March 2024
Clare
United KingdomThe room was very comfortable, our dog stayed with us and we were able to take her into the garden. The breakfast was tasty but they ran out of bacon.
Stayed in March 2024
Reviewed: 19 February 2024
Philippe
LuxembourgBreakfast was not that great. Very little choice. It was a disappointment compared to other Mercure hotels I stayed.
Hotel in general was good. Also the rooms were nice, clean and comfortable.
Stayed in February 2024
Reviewed: 8 December 2023
Lise
NetherlandsThe only issue was, despite trying everything and following the very detailed instructions, I could not get the temperature lower in my room. So I slept with the window open a crack.
Reception staff were superb - best I have seen in years - friendly, efficient and helpful. The layout of the room was really well done. LOVED the foam pillow (as pillows are always rubbish everywhere I travel). I slept really well with a comfortable mattress/pillow combination.
Stayed in December 2023
Reviewed: 24 August 2023
Tessa
United KingdomPillows a bit bulky. Why not have two chairs in a room for two people?
Huge room, comfortable bed, lovely shower
Stayed in August 2023
Reviewed: 8 May 2023
Martijn
NetherlandsThere was a constant zoom om te room or the building Could be quite annoying but i used airplugs to sleep
Spacious Very good restaurant Easy to park your car At convenient distance of Lyon
Stayed in May 2023
Reviewed: 8 March 2023
Catherine
Franceefficient, close to airport, good room size. excellent breakfast and good dinner
Stayed in March 2023
Reviewed: 21 August 2025
Jean
United KingdomCorporate business hotel,
Hotel lovely and modern decor. Beautiful garden with pond and tables outside
Stayed in August 2025
Reviewed: 30 June 2024
Margarita
SwitzerlandThe staff were exceptionally welcoming and friendly to us.
Stayed in June 2024
Reviewed: 28 May 2024
Bonbon26
RomaniaI asked the receptionist to be woken up at 04:30, no one called, I went down to the reception where I thought there was a receptionist, while I was waiting for the taxi, I left my luggage in the lobby, and I went out to smoke, the doors being blocked from the outside I could not re-enter the hotel to retrieve my luggage and the taxihe arrived and tried to help me but no one was there. After 20-30 minutes I continued to knock on the window for someone to come and open to retrieve the luggage, I risked losing the plane, in the end the receptionist woke up and unlocked entrance door,
Stayed in May 2024
Reviewed: 16 July 2023
Candice
SwitzerlandThe hotel Manager was very rude and also it would have been helpful if they were organized and could reserve the electric charge vehicle spot
Stayed in July 2023
Reviewed: 23 June 2023
Raphael
IsraelVery poor food quality Very poor food choice (same menu every day) no Canal Plus channel TV Despite I was in half board I was forced to pay the launch if it was above 30€ - it is a real shame !!
Nicole at the restaurant was very professional
Stayed in June 2023
Reviewed: 18 March 2023
Marle
United KingdomIt was great value for money. Friendly staff. Comfortable and spacious room. Excellent restaurant.
Stayed in February 2023
Reviewed: 19 August 2025
Ekaterina
EstoniaThere are no comments available for this review
Stayed in August 2025
Reviewed: 5 August 2025
Jiaman
ChinaThere are no comments available for this review
Stayed in May 2025
Showing 1 – 25
Manama, Bahrain
Slănic-Moldova, Romania
Louisville, USA
Zell am See, Austria
Appleton, USA
Chivay, Peru
Ghent, Belgium
Wells, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content