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Reviews of Hôtel AKENA Serris - Val d'Europe 4 stars

Impasse Dorothée Le Maître, 77700 Serris, France

#142 of 289 hotels in Serris

Guests' Choice

Review score

Based on 389 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.0

  • Location

    8.7

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.7

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 6 September 2025

    8.0
    3 nights near Disneyland Paris
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    The AC in the room was turned off by default and I had to ask the staff member behind reception to turn it on. The next day, it was off again, which is not great to have to keep asking for this option to be enabled.

    If you are looking for a hotel near Disneyland Paris, and don't mind the 10-15 minute transfer to the park, I would recommend this hotel as an option for you. The bedroom was a good size, with the option of a bunk bed out of the main area for the kid(s). Very comfortable beds and a decent breakfast if you choose to take it. No issues with the staff, very friendly guy behind the bar, just be sure to order your pizza before 10.30pm :)

    Stayed in August 2025

  • Reviewed: 6 September 2025

    9.0
    Great stay. A few things can still be impruved.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights

    When we asked for car park, been told that is a surcharge for the underground parking but never mentioned that is a free car park on the ground floor. I asked for a drink to go, at the bar, but I've been told that is already close, even some costumers were still there.

    Great staff, nice room, breakfast was great, cofortable beds, spacious room.

    Stayed in August 2025

  • Reviewed: 5 September 2025

    10
    Good, friendly, clean location ideal for Disneyland travel as it isn't far from it.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Breakfast was a good price. Good selection. Staff were very friendly and helpful

    Stayed in August 2025

  • Reviewed: 5 September 2025

    9.0
    Grea hotel to stay if you’re going to Disney
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    - We could hear a phone vibrating in the room next to us, morning another guest’s alarm went off for 20 minutes and woke us up at 7 am. The soundproofing could be improved. - breakfast is okish - would expect more hot dishes for 18 euros (only egg and bacon) but better than nothing, since there aren’t alternatives close by. - AC doesn’t cool down as much as we’d like - The WiFi worked fine on my phone, but my MacBook couldn’t load the login page until I did some tech troubleshooting. This is something most guests wouldn’t know how to fix, so it may be worth updating the system to make laptop connections easier.

    - Very nice spacious, modern, and clean room. Employees are nice and helpful. - The hotel is 10 min away from Disney Paris and taking an Uber is like ~€10-13 each way. - price - value is very good, I’d 100% come back and highly recommend this hotel.

    Stayed in September 2025

  • Reviewed: 3 September 2025

    10
    Lovely place
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights

    everything was perfect

    Great hotel just 10 mins away from Disneyland - value for the money - also few mins away driving from a commercial center with restaurants etc . Good beds and kids loved the bunk beds

    Stayed in August 2025

  • Reviewed: 2 September 2025

    8.0
    Perfect for a short stay.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable and clean. Amazing steak restaurant next door. Bar serving cocktails and friendly staff. On-site parking. Stayed before heading to Disneyland Paris.

    Stayed in July 2025

  • Reviewed: 1 September 2025

    9.0
    The hotel is nice and clean, breakfast was lovely
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast has good and wide variety of selections and all taste good

    Stayed in August 2025

  • Reviewed: 31 August 2025

    8.0
    Very happy with the hotel and would come again
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Room could have had hot beverage facilities... i.e. a kettle and cups

    Space, comfort and cleanliness of the rooms and general hotel was fantastic. Staff very helpful and friendly upon check in and check out. Would recommend for families wanting to go to Disney.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    “We had an excellent experience at your hotel. The rooms were spotless, and the facilities were well cared for. As a family with children, we especially appreciated the kids-friendly atmosphere—it made our stay much easier and more enjoyable. The staff was polite, helpful, and attentive to our needs. Overall, everything exceeded our expectations, and we will gladly recommend your hotel to friends and family. Thank you for making our stay so pleasant!”

    Stayed in August 2025

  • Reviewed: 29 August 2025

    10
    Comfortable stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I think that a mini fridge in the room would be nice.

    Everything was great! Comfortable room, new furniture, polite people. Great location for a visit to Disneyland. The breakfast was more than enough. We loved every moment!

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Family room the best I’ve been in
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    The family room had a separate section for the bunk beds which made it feel like it’s own room. There was a lovely double sink which was great for so many of us to use at the same time and it was super close to Disneyland Paris it made our trip easy.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Amazing place for a night (or two) after visiting Disney Parcs!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Location was great after a long day at Disney Parcs! Able to use Bolt after parks closed for a reasonably priced ride. The reception area had the BEST water on tap! Room was spacious and perfect for 2a/1teen/1c to sleep! Shower was good and had plenty of room. We used this hotel just to sleep after being in the parks all day. We skipped the breakfast so we could sleep in and then caught another Bolt back to Disney Village. After shopping we took the train back into the city where we were staying. We only brought 2 backpacks with a change of clothes - traveled light - this was perfect!

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Great stay and amazing staff
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was nice but only hot food was bacon and eggs and the pancakes were always cold

    Very good smelt amazing and the family room was massive and well worth the money

    Stayed in August 2025

  • Reviewed: 27 August 2025

    10
    Excellent for Disneyland super location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Super fast checking excellent staff experience

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing!

    Great rooms, great value, good location, clean and comfortable. Breakfast was good. Will return if ever at Disneyland again!

    Stayed in August 2025

  • Reviewed: 25 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast wasn't included and cost a lot but we didn't have many options, nothing in walking distance. The breakfast food was very sugary, too much cake, pancake and sugary cereal and not enough fresh food. The eggs were too buttery and not very nice.

    Great base for Disneyland, we took Ubers to the park which were quick, easy and about €12. The family room was fantastic value and the layout was good as bunk beds were behind a dividing wall so our son had his own space. Big TV which we could cast to was really good, the staff were very friendly and helpful. The restaurant next door is fab too and you get a 10% discount.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    For us perfect. If without a car, check first.

    Exactly what we were after. Quick trip to Disney hotel the next day. Great breakfast with good choice, liked by all.

    Stayed in July 2025

  • Reviewed: 22 August 2025

    8.0
    A lovely and convenient stay. I would stay here again :)
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    I was a little disappointed to arrive late at night and not have any tea and coffee making facilities or bottled water in the room. Rather strange for a 4 star hotel.

    This hotel is lovely and spotlessly clean. I would have believed it if someone told me I was the first ever guest everything seemed brand new. GREAT location for Disney. Bus stop outside the hotel takes you right to Disney for 7 euros (family of 3) or a 12 euro uber. Didn’t eat at the restaurant so cannot comment on that.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    7.0
    Slightly above average experience.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 7 nights
    • Submitted via mobile

    Very poor Internet and couldn't keep the room cool. Air conditioning would go off every night and I would have to get up to turn it back on.

    Best hotel room I've ever had on terms of size. There was a separate room with bunkbed for the kids which was very comfortable; they loved it. I was also very impressed with the toilet being enclosed within the very spacious bathroom. Very spacious, clean, and secure car park in the basement.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Super comfortable, clean, good space. Quite close by taxi from Disney Park.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing at all

    Very comfortable hotel

    Stayed in August 2025

  • Reviewed: 21 August 2025

    8.0
    Comfortable room
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice room, and breakfasts were good. The only issue was returning to hotel after a day out and finding our room door open. We had left a 'do not disturb' hanger on the door handle. We had also checked the door was shut when we left. We reported this to both the night staff and day staff but no one could offer any explanation.

    Stayed in July 2025

  • Reviewed: 20 August 2025

    8.0
    8.5/10
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Near in Disneyland Paris

    Clean and good ambience .

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Great facility and location.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    Front desk was not helpful with recommending a place to eat. Only to find a restaurant out the back door and having spent money to order uber eats as we had to wait 3 hours for room to be ready.

    Perfect! Kids loved their bunk bed nook and privacy from our part of the room. Bed were amazing and bathroom facilities great. Very clean and modern.

    Stayed in June 2025

Showing 1 – 25

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