Reviews of Hôtel L'Aigle du Montana by Les Etincelles 4 stars

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I am still waiting for someone to get back to me. Dear Booking.com Customer Service, I am writing to follow up on my unresolved complaint regarding our stay at Hotel L’Aigle du Montana, initially submitted on 26 March 2025 at 00:58 French time. As detailed previously, our experience at this property—listed on your platform as a four-star hotel—was far below expectations and did not meet the standards described on your site. Despite raising concerns directly with the hotel and with your customer service team, the situation was not resolved. Most distressingly, we were forced to check out early and book alternative accommodation at a personal cost of €636.52. This additional expense was incurred solely because the original hotel failed to provide the promised conditions and Booking.com did not intervene effectively to rectify the issue. What I Am Requesting: 1. A full refund for the stay at Hotel L’Aigle du Montana. 2. A refund of the €636.52 we were forced to pay for alternative accommodation. 3. An appropriate compensation for the stress, inconvenience, and disruption caused. A Matter of Principle and Accountability As a loyal customer, I chose Booking.com based on your publicly stated commitment to transparency, customer care, and your values of partnership, responsibility, and trust. These values extend to both your listed partners and your customers, and I trust you agree that this situation has fallen short on all fronts. • You promote a “Best Price Guarantee”, yet I paid more due to a partner’s failure. • You claim to offer “support when you need it most,” but no timely solution was provided. • You ask customers to “book with confidence”, but this experience has left me feeling exploited and unsupported. Supporting Information: • Original Complaint Date/Time: 26/03/2025 @ 00:58 French Time • Alternative Hotel Cost: €636.52 (receipt available upon request) Please treat this as urgent.

Amazing winter chalet style hotel right o the slope. It took one minute walking from ski room to ski lift so we were the first on the slopes. Ski resort is great, all pists are groomed daily. Rooms are very comfortable, clean and cozy, staff is super friendly and nice.

Breakfast could include more local products such as French cheese and pastries from boulangerie, not from refrigerator. It was exactly the same during 6 days, no changes at all

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Not ski in ski out as advertised no bar no restaurant on site no music or atmosphere and very poor customer service and very limited breakfast. Stale pastries from breakfast served each afternoon no drinks offered. Didn’t offer the days I required so I had to book minimum days required so I had to book an Extra day then once booked they started to offer shorter duration but refused to change my booking.

Asher the reciponist was amazingly nice, great person and great worker

We loved everything. The location is excellent for ski in and ski out, close to town and everything it has to offer. The staff were really friendly and helpful.

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All the personnel are nice and very helpful, the rooms are quite clean and fresh. Most of the days breakfast was tasty. The room had a big TV, could stream from my phone there.

The room was tiny, absolutely no space to dry our skiing clothes. The furniture is almost absent and there is nowhere to put it. The distance between my bed and the wall was 20 cm, just enough to push my bag there. The listing says it is ski-in/ski-out, but it is not. You need to walk 50+ meters to get to the snow. Once went to the spa in the other village Montana building to enjoy heated outdoor swimming pool. It costs 25€ per person and their showers don't work, you get no slippers, no hair dryer.

The very friendly and professional staff, the location and the size and quietness of the hotel.

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Very helpful staff, good restaurants

Cannot really complain as everything was great. Perhaps the rooms were a bit too small.

Staff were really helpful and attentive. Location close to slopes but quiet. Breakfast was peaceful, always somewhere to sit and never very busy. The rooms were really spacious and comfortable.

As its small doesn’t have the facilities of its larger sister hotel but the small pool and sauna were sufficient.

Great location with lots of options for food within the group of hotels all in Tignes 2100. The staff were very friendly and welcoming and went above and beyond to help us rectify an airport transfer issue.

They could send their welcome email offering support with transfers, ski pass purchase and ski equipment rental much sooner as I had arranged all the above independently but would have used their services - a minor thing in what was a brilliant week.

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Pretty, well kept, comfortable room, great views, nice staff. Excellent breakfast.

The car park. I struggled to get in and out as the entry is so tight and damaged my hire car, resulting in a hefty bill on return.

The variety of resturants for dinner (included in half board), nice balcony with the mountain view. Ski in and ski out. Decent spa! Steam and sauna were great. Indoor secure parking. Overall we were very satisfied.

Breakfast is the same everyday