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Reviews of Aiden by Best Western Clermont-Ferrand Hotel & Spa 4 stars

41 Avenue de la République, 63100 Clermont-Ferrand, France

#12 of 41 hotels in Clermont-Ferrand

Guests' Choice

Review score

Based on 276 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.1

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 25 August 2025

    9.0
    Nice place for a weekend stay
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Good vibe. Nice spa and quite nice restaurant for dinner

    Stayed in August 2025

  • Reviewed: 20 August 2025

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Junior Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The junior suite was not as expected, we hoped for a better separation between beds so it was expensive for the value.

    The place design is very nice, the staff very welcoming and the breakfast is worth the money. Spa is also great, nice colors and warmed staff.

    Stayed in June 2025

  • Reviewed: 20 August 2025

    9.0
    Superb
    • Family with young children
    • Junior Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    It's a little further out of town than Id like but not too bad.

    The staff were brilliant. Really helpful and polite. Parking was easy and was offered a free drink at the bar and also free mini bar. Just water and other soft drinks though. A worked a charm in the heat.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    9.0
    Would stay again
    • Leisure trip
    • Couple
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Smart clean After a fall the staff were marvelous

    Stayed in August 2025

  • Reviewed: 14 August 2025

    9.0
    Good
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    I don't know how works the SPA but my key card didn't allow me the access to the SPA, I assume you have to pay extra to get there (such as a massage), not sure? The coffee machine was broken also. I don't feel confortable reaching out to the Staff since I expect everything is supposed to work fine already.

    My room was nice, cosy and clean. Shower gel, tissues and some other attention. I've been advised to park somewhere around for free so that's great, I saved 12 euros :). Overall, It was good for one night.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Queen Suite
    • Stayed 3 nights
    • Submitted via mobile

    The walls were thin and we heard some neighbours.

    SPA (but extra to pay) , the fitness, the breakfast. Great location for a stay over.

    Stayed in July 2025

  • Reviewed: 4 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night

    Great breakfast, clean and good size rooms, private parking at a fair price.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    9.0
    Perfect !
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nix

    Alles in orde

    Stayed in July 2025

  • Reviewed: 20 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Charger for electric cars. Underground parking. Nice breakfast. Clean rooms

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night

    n/a

    The staff was very helpful and friendly !

    Stayed in June 2025

  • Reviewed: 3 July 2025

    7.0
    Excellent hotel and staff, shame about the fly infestation.
    • Leisure trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Meal ruined by numerous flies ( large and small) in drinks and on food. Impossible to relax and enjoy a glass of wine given the determination of the flies to have a share. To the hotels credit no charge was made for the meal/drinks, but i would rather have paid and had an enjoyable meal experience.

    Excellent staff aiding an early check in. Very comfortable room, and nicely designed bar/restaurant area.

    Stayed in July 2025

  • Reviewed: 17 May 2025

    9.0
    Modern Creative Hotel with No Check-in Parking
    • Leisure trip
    • Solo traveller
    • Junior Queen Suite
    • Stayed 2 nights

    There is a significant problem with this hotel. Even though they offer expensive paid parking there is nowhere to park at the hotel when you arrive to check in and unload. You have to hope there is an open spot nearby at the curb. And since you don't know that when you arrive the first time you may end up going around a long busy confusing loop of one way streets to come back around to take any street parking spot within a block or two before you get back to the hotel. They have blocked off a small parking lot at the hotel which could work for temporary check-in parking. This can be very frustrating. Especially if you have driven any distance to get there and are tired.

    This is the second Aiden Hotel near a train station I stayed at on this trip. They each were unique, trying to meet the needs of train travelers, working professionals, and other guests. This one tried to put everything in the lobby. A co-working area. The restaurant demarcated by a rope. Staff eating area. Breakfast area. It is unusual but it seemed to work. Partly because their staff has been trained well and are professional and efficient. And they have been taught to smile. They make everything more pleasant. It is about a ten minute walk to the train station. But the sidewalks are rough and patched asphalt which is challenging for rolling luggage. The breakfast was very good. The dinner in the lobby restaurant seating area was also very good. There is a bar in the lobby area also and again it was well run. They are able to meet the needs of the older train travelers who show up at 6:31 for breakfast and the remote workers who meet for hours at the long table in the lobby to "work".

    Stayed in May 2025

  • Reviewed: 3 May 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Quality of food in restaurant which was also poor value for money. For example, menu said a supreme de poulet, but only served 2 small slices. And in morning don't even know how to cook bacon.

    Staff Location Price of room

    Stayed in April 2025

  • Reviewed: 7 January 2025

    7.0
    Sleep in dine elsewhere
    • Leisure trip
    • Family with young children
    • Junior Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Restaurant: chaotic service, poorly prepared food, expensive

    DV Charger

    Stayed in January 2025

  • Reviewed: 7 January 2025

    8.0
    Pretty & Well Priced
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room service/evening food menu is very limited. There was a lack of toiletries already in the room.

    The hotel is beautiful, clean and convenient for the purpose of our stay. The underground parking was just as well. The Spa looked amazing, on our next stay I hope to get a chance to use it.

    Stayed in January 2025

  • Reviewed: 24 December 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Extra charge of 15€ for parking

    Very cosy beds.

    Stayed in December 2024

  • Reviewed: 21 December 2024

    9.0
    Great option, specially after a long day on the road, to treat myself and relax
    • Leisure trip
    • Family with young children
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It has everything in the same place

    Stayed in December 2024

  • Reviewed: 11 December 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Classic Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Small room

    Great shower

    Stayed in December 2024

  • Reviewed: 24 November 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room was very small, could not walk past the bed without nearly knocking the tv off the wall. Was windy and leaves built up but the stairs at the entrance until you couldn't see the stairs and nobody cleared so almost fell.

    Food was good and staff were friendly and helpful

    Stayed in November 2024

  • Reviewed: 7 November 2024

    7.0
    Great stay. Get breakfast elsewhere
    • With a pet
    • Leisure trip
    • Couple
    • Junior Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was a disaster. We came down at 9:30. No coffee available. No glasses for juice. Staff had to be asked to arrange for the above items. Couldn’t boil an egg as not enough water in the egg cooker. Cooked food that was still available was all dried up. Staff really didn’t care. It was a shame as all good t at hotel until this point

    Evening meal was fantastic. Great location for travelling with dogs

    Stayed in November 2024

  • Reviewed: 25 October 2024

    8.0
    We stayed for one night en route home. The Hotel is perfectly adequate for this.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    A little expensive when taking into account the cost of car parking, breakfast and evening meal.

    Good parking, friendly staff, decent room.

    Stayed in October 2024

  • Reviewed: 16 October 2024

    8.0
    Very good
    • Business trip
    • Family with young children
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Not much to do around, quite a walk to old city and cathedral

    Modern big rooms Comfy showers Great staff

    Stayed in October 2024

  • Reviewed: 8 September 2024

    9.0
    Comfort and convenience.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Waiting staff a bit stressed.

    Very helpful staff on reception. Having a car park available.

    Stayed in September 2024

  • Reviewed: 25 August 2024

    9.0
    A lovely stop on a long journey south.
    • Leisure trip
    • Couple
    • Classic Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely rooms, very comfortable. Staff were very helpful. Food in the restaurant for dinner was delicious.

    Stayed in August 2024

Showing 1 – 25

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