Reviews of Hotel Les Remparts 3 stars

Always comfortable and friendly

A very comfortable and large room with a lovely view of the surrounding hills. Good location with easy and free parking (sadly no shade). The only missing thing was A/C in the room as it was unbearably hot while we stayed there. We had to sleep with the balcony door open but mercifully the hotel is in a quiet area, so we did not have much noise from outside. The town itself is absolutely stunning! The middle aged lady who checked us in was not the most welcoming but the young lady who checked us out was delightful.

No A/C in the room

Calm and pleasant hotel with fantastically helpful staff. Convenient private parking. Very close to the city center. Good breakfast.

Location, free parking, great town a minutes walk away

WiFi was not good at all...

Very efficient check in process. Clean rooms. Fabulous location.

It's absolutely horrible to find. The place is massive but sat navs don't understand the one way system. Do your homework with map before you get here. Also, not sure if it was a one off or town policy, but just as the bars closed, every, EVERY street light was turned off.. This made getting back to the hotel quite difficult.

The room was very clean, spacious, and comfortable. Beds were very neat. There were extra pillows and sheets. A parking lot was provided for free. There was an elevator for the luggages.

the location and the parking facilieties. Beds were confy.

the carpet of the floor and the separate wc room. The toilet unfortunately smelled. A bit old-fashioned room.

Quiet, almost secluded site, yet very close to everything. Spacious balcony facing a green hill. Clean and comfortable room

Good location, nice family hotel. Clean and tidy. Owner ladies are very kind and helpful.

A bit too pricy. I’d at least expect an included breakfast for the price. (But note that we’ve stayed Christmas time and new year’s eve.) Still i’d rather stay in another village for the price since Kaysersberg is somewhat remote. The only public transport option is Colmar if you want to see the other towns and villages.

Location, supportive staff, clean rooms

Breakfast could be better.

I had booked two rooms the day before and when we arrived there was only one room available. The staff assured us they would find another room for our party and they did. They were so kind about the situation and were able to resolve it while we explored the town. It all worked out. The hotel is super close to downtown but just far enough that you have parking and it’s really quiet. The hotel was very comfortable, clean and the breakfast was really good.

NA

Everything but breakfast

French breakfast

Location is within walkable distance to the old town. Adequate free parking included with stay. Front-of-house staff welcoming and friendly.

The hotel needs updating and refurbishment. Very much in the style of the 1980-1990s and poorly looked after. The bathroom has a bath instead of a shower with no shower curtain. Water splashes everywhere when showering flooding the floor. Limescale and mould coat taps, bathtub sealant and showerhead holder. There was hair from the previous guests/housekeeping in the bathtub. The lobby has a musty smell most likely set into the carpet from the years of use. The stuffy smell leads into the bedroom lacking any form of ventilation and no air conditioning in the room. The bedroom window steams up easily even with the bathroom door closed and the supposed bathroom vent silently running. The bathroom is separate from the toilet with no bidet which is odd for an european country. The general style of the hotel and room makes you feel you paid far too much for where we stayed (student dormitory style, see pictures). Although the mattress was good, the duvet was not fit for use. It had imprints with the patterns set into the duvet so it was rough to cover yourself with. The additional blankets were also not suitable to use as when we went to open the wardrobe storing them there was a distinct smell coming from the blankets. Well before our checkout time we were in our room preparing. We had our door locked from the inside and housekeeping unlocked our door and barged in on us, asking if we were leaving. We hadn't notified front-of-house that we were checking out but housekeeping for some reason kept imposing on us to leave. There were plenty of rooms in our corridor that had been vacated and that housekeeping were still working on. Unsure why they had a necessity to bother us. Parking in Kayserberg is possible outside of 1pm - 6pm and there are plenty of parking lots within walkable distance. We were there on a Thursday/Friday.