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Reviews of VIVA Sunrise 4 stars

Avenida Mexico, s/n, 07410 Port d'Alcudia, Spain

#56 of 163 hotels in Port d'Alcudia

Guests' Choice

Review score

Based on 52 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    8.5

  • Facilities

    8.6

  • Staff

    9.2

  • Value for money

    8.3

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 11 August 2025

    8.0
    Perfect for families!
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 6 nights
    • Submitted via mobile

    To much noise from the Evening activities at the stage which is located very central in the hotel. The bed was not really comfy. Over all a very expansive area so maybe all inclusive would be good

    Pools Perfect for children between 1-7 years old because of the depth of 90cm-1.1m. The Activities are good for kids from 4-7 years old.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2025

  • Reviewed: 28 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Apartment - Selection Club
    • Stayed 9 nights

    Some staff from reception were really grumpy, unfriendly or didn't seem to know very much about the hotel even. Also, I think the hotel needs more staff at the kitchen during meal times as the ones working there were rushing (or not rushing at all) and the tables were not set for other people to come in..

    We liked that the hotel is close to the beach, but also further away so that it is quite enough. Close to shops, bars and pubs, close to kids activities and ponies ranch. We loved the kids pool with the water bucket and slides. And we have absolutely loved the Selection Club pool upstairs - it was really clean, not too busy - worth choosing the Selection Club membership.

    Stayed in June 2025

  • Reviewed: 18 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 3 nights

    The noise in the corridor every time children would run to their room... the floating floor would resonate so loud. The bed's mattress was not super confortable.

    The staff. I received a warm welcome at checkin. At the reception they were always very friendly and patient. I got sick the day of checkout and they were very helpful. Called a doctor to the room and allowed me to stay extra, which was highly appreciated. I'm very thankful for that. The balcony with a very pleasant view and an integrated drying rack to dry bikini and beach towel. The fact that the air conditioned was not just a fan. The big bathroom with the longest shower I've seen and a double sink.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights

    Hotel team very helpful, we've asked for a late checkout and they managed it.

    Stayed in July 2025

  • Reviewed: 11 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast coffee from the machine was quite poor The pool opening hours was 9:00 a.m. to 7:00 p.m. this was not great if you want to have an early swim before breakfast or evening swim

    All the stuff for a very friendly and welcoming The food was excellent The entertainment was also excellent

    Stayed in July 2025

  • Reviewed: 22 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    On booking it said there was a coffee machine. This wasn't in the room. Was also given a twin bed as a double bed. Wasn't told about access to the adult only pool upstairs

    Very clean and staff friendly. Food was lovely at the buffet at the breakfast with plenty of choice. Shower was lovely in the room. Lots of restaurants close by if not eating at the hotel.

    Stayed in May 2025

  • Reviewed: 1 May 2025

    8.0
    Nice hotel
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Room need renovation

    Nice heating swimming pool

    Stayed in April 2025

  • Reviewed: 26 April 2025

    9.0
    Great base for cycling
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 5 nights
    • Submitted via mobile

    No separate Adults only pool area

    Hotel was a perfect base for cycling around Mallorca with my cycling club, clean, great staff, lovely spa. Food was really good and drinks.

    Stayed in April 2025

  • Reviewed: 21 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 2 nights
    • Submitted via mobile

    The food was really good

    Stayed in April 2025

  • Reviewed: 21 April 2025

    9.0
    Splendid 😀
    • Leisure trip
    • Couple
    • Studio with Plunge Pool - Selection Club
    • Stayed 3 nights
    • Submitted via mobile

    This is not a Issue with the property , For couples, it would be better to choose an adults only because of too many kids .

    The stay was really relaxing, good food, good staffs, the private plunge pool was nice.

    Stayed in April 2025

  • Reviewed: 13 April 2025

    9.0
    Fantastic service
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Unfortunately during our stay a neighboring hotel was having building work done, 6am starts weren’t really what we had in mind. Hotel manager was fantastic and helped where he could, we were due to check out at 12 for our 23:00 flight and he made sure we kept our room until 8pm.

    Stayed in April 2025

  • Reviewed: 12 April 2025

    8.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 4 nights
    • Submitted via mobile

    Communication around beach towel replacement and room clean could have been clearer Instructions on how to use the bed in the lounge would have been helpful Food was poor - relieved we didn’t have all inclusive as it would have been disappointing. Had breakfast once and it was lacking

    Accommodation was good value for money based on what we paid. Pools were loved by our son

    Stayed in April 2025

  • Reviewed: 5 November 2024

    8.0
    Nice family hotel
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    Kitchen could do with upgrading as the hob wouldn’t work properly. Restaurant times were late, 6.30pm start when you have young children is late.

    Nice hotel, very family friendly. Beach was near by.

    Stayed in November 2024

  • Reviewed: 15 September 2024

    9.0
    We had a wonderful stay, would 100% stay here again. Fun family holiday, plenty on offer for our 3 year old and adults t
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Great location 10 mins to beach and water park just around the corner, great pools, great kids activities & brilliant buffet/drink selection. Lovely clean apartment good space with views over the mountains.

    Stayed in September 2024

  • Reviewed: 7 September 2024

    9.0
    Very enjoyable
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Rooms need, some basic repairs. Kitchen drawers broken. Bedroom drawers very stiff hard to close

    Very good. I know the hotel has international guests. But all the teas were of the same size shape. Had to read small labels to select the right variety/type. Also milk only in one place so backwards and forwards to make a hot drink.

    Stayed in September 2024

  • Reviewed: 3 September 2024

    9.0
    Brilliant stay , all staff were amazing
    • Leisure trip
    • Family with young children
    • Apartment - Selection Club
    • Stayed 6 nights
    • Submitted via mobile

    Mosquitos

    Staff - Amazing Kids entertainment Cleanliness

    Stayed in September 2024

  • Reviewed: 1 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Apartment
    • Stayed 7 nights

    Everything was very nice. Food was very good and stuff was very helpful. It is a very nice family hotel

    Stayed in June 2024

  • Reviewed: 30 April 2024

    8.0
    Excellent
    • Leisure trip
    • Group
    • Estudio (2 Adultos)
    • Stayed 9 nights
    • Submitted via mobile

    Bike wash!

    Stayed in April 2024

  • Reviewed: 20 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    The hotel doesn’t look like a 4* accommodation. The hallway is very noisy and it doesn’t have a carpet to muffle the noise. We couldn’t connect to wifi in the room, only at the reception area. It wasn’t a big deal, but anyway. The balcony has no privacy.

    We had a room with a kitchenette and it was very useful, as we had no meal included. The room and the bathroom were spacious.

    Stayed in April 2024

  • Reviewed: 26 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Apartamento 2 Dormitorios (2 Adultos + 3 Niños)
    • Stayed 7 nights
    • Submitted via mobile

    Air conditioning wasn’t very cold

    Stayed in August 2023

  • Reviewed: 1 August 2023

    9.0
    Lovely family orientated hotel
    • Leisure trip
    • Family with young children
    • Estudio (2 Adultos)
    • Stayed 4 nights
    • Submitted via mobile

    It’s very family orientated so lots of children. Didn’t bother me as had children on our party but did hear some displeasure from adults

    Large room even though only a studio. Nice little kitchenette, lovely large bathroom with good walk in shower. AC worked very well. Area can be noisy but didn’t really hear it when in room. Hotel in general was always very clean. Good food options whether on room only or all inclusive, not too pricey. Very nice staff throughout hotel.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Apartamento (2 Adultos + 2 Niños)
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Liked Everything about this stay,, staff at kids club in particular Carla and tove were fabulous with the kids

    Stayed in June 2023

  • Reviewed: 18 September 2022

    9.0
    Lovely hotel brilliant for kids
    • Leisure trip
    • Family with young children
    • Apartamento (3 Adultos)
    • Stayed 9 nights
    • Submitted via mobile

    In general the buffet was good but breakfast could be better.

    The events team were exceptional especially with the kids, everything was so well organised and went out of there way to help. Mario, Erin and especially Carla were amazing along with the rest of the team. Carla went out her way to include our daughter Daisy which made her holiday so special.

    Stayed in September 2022

Showing 1 – 25

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