The Access code expired after a few hours of checking. Have tried to reach the property & reception, but as this hotel is fully digital so it was not easy. Though one staff member helped the next morning.

Comfortable rooms in a perfect location for exploring Tossa de Mar’s castle and seaside.

Stayed in August 2025

Basic breakfast that closes at 10

Perfect location

Stayed in July 2025

We had a frustrating experience with luggage storage and the overall customer service. Before our stay, we confirmed with staff that it would be possible to store our luggage after checkout. On the day of departure, since there was no reception at our hotel, we followed the instructions and brought our bags to the sister hotel around the corner. Unfortunately, the receptionist there told us we couldn’t leave our luggage because it would be “too much hassle” as other guests were also leaving bags that day. Despite us already being there with all our belongings, she sent us back to our original hotel to leave the luggage, knowing there was no staff or reception available. Later that day, we returned to collect our bags but couldn’t access the hotel—our door code had expired, as we had checked out. We went back to the sister hotel for assistance, where a different receptionist was on duty. She immediately said that the previous receptionist was wrong and that, normally, luggage is always stored at the sister hotel for exactly this reason (since guests lose access after checkout). However, instead of helping, she was very dismissive. She said it wasn’t her responsibility and told us to call a number. We found ourselves stuck, simply because we followed staff instructions. After some pleading, she finally agreed to come with us and unlock the door so we could retrieve our things. For us, the main issue wasn’t the internal miscommunication—it was the complete lack of support and willingness to help. Mistakes happen, but guests should never feel like they’re being passed around or blamed. A little empathy and accountability would have gone a long way.

It’s in a good location - close to everything, shops etc and not far from the beach.

Stayed in July 2025

Old

Location, size of the room

Stayed in July 2025

All was good

Comfortable..clean. good location

Stayed in July 2025

Good location not 10 minutes from the beach and old town

Stayed in June 2025

There was no information about breakfast times in the room, so we followed what was stated on Booking.com (until 10 a.m. on weekdays and 11 a.m. on weekends). We arrived during the night and slept in a bit, going down for breakfast at 10 a.m., as Booking said it was available until 11. By then, they had already started clearing things up, but the staff was very understanding and kindly let us take some food and eat while they finished tidying up the restaurant area. Suggestion: it would be helpful to have the breakfast information available inside the room.

The location is excellent and the room was very well organized. The hotel doesn’t offer 24-hour service, but they do provide access to another reception in case of any issues. You receive a PIN in advance to access both the hotel and the room. Breakfast was excellent, with plenty of options.

Stayed in June 2025

Breakfast

Clean and comfortable place

Stayed in June 2025

Great location, spacious room

Stayed in June 2025

ILOOK AT ALL CHARGES BEFORE BOOKING - CAR PARKING AVERAGE 18 euros for overnight and 18 euros per dog!!!! It was quite dated!!! Taps on sink and bath/shower all leaked. The BD didn’t work (we didn’t use it but tested it). Make sure when you book you understand the car park charges or where you can for free (white spaces are free of charge just look around for them). Also charges for the dogs were 18 euros each which didn’t state when I booked only that a charge may be applicable!!!!!! Had a mark on the bath which really looked like a blood stain but was just the bath peeling!! Had I known more about extra charges I could have booked a real 4 star hotel for the same amount of money instead of fighting to find a car parking space. No kettle in rooms, which is silly as most of us would like a cuppa in the evening and first thing. Had breakfast it was a ok but not a lot really. Could have got a wonderful breakfast just around the corner for less. I’m sure the hotel will comment as they offered us another room but we were shattered after our long drive.

Location good and can walk everywhere. Staff on the app got back to me swiftly so that was good. Bed was comfortable enough.

Stayed in June 2025

Not applicable

Location and helpfulness of the reception staff

Stayed in May 2025

The hotel does not have a parking space. But there is a public parking close to the bus station and staff is not aware of it. Due to which we had to park in a private parking space, which costs more. Rooms are small. Water comes out of the shower cabin, and the dry area gets wet whenever someone takes a bath.

Hotel is located close to the beach.(10 mnts walk) Staff is friendly.

Stayed in September 2024

very friendly staff. good breakfast. excellent location. parking near the hotel.

Stayed in September 2024

No parking

It was clean and staff were friendly

Stayed in July 2024

Tea or coffee facilities in room

We were very happy with everything

Stayed in September 2024

Very good location Friendly and helpful staff

Stayed in July 2024

Couple of minor issues that were promptly rectified... thank you for this 😊

Nice private balcony, spacious room and very clean. Lovely spa bath, good quality towels and dressing robes.

Stayed in July 2024

The two younger female receptionists were lovely but the older lady that was working at reception was a bit rude

The location was amazing and the room was really cute

Stayed in July 2024

Rude staff member- I had requested a quiet room at the back of the hotel (I’m a poor sleeper and know those rooms are quiet) over a month before my stay. As I was checking in, I asked if the room was at the back. The receptionist said it was, and even referred to my request, but when I went to the room it was at the front. I went back down to reception where she asked what was wrong but said I would have to wait (for some time)while she checked in several other people and finally got to me again. She had all our details registered, she could have just transferred us to another room. The room offered next was at the back but we later discovered the balcony door didn’t lock. When I went down to report this the same woman saw me, but continued a long conversation with another member of staff before finally speaking to me. In fact the other staff member became uncomfortable and nodded to her that I was waiting. She was rude. The door wasn’t fixed, we just had to accept it.

Great location, right in the main area.

Stayed in July 2024

Balcony door did not lock

Clean and central and reasonably price. Staff were very good. Breakfast was great with good choices

Stayed in June 2024

Parking at the hotel is expensive and it's difficult to park on the street nearby as it is very busy.

Good hotel. Very central. The staff are very friendly and helpful. Good value for money.

Stayed in June 2024

The hot food at breakfast (bacon) had spoiled from sitting too long.

Location and hotel facilities were good. Breakfast choice was very good.

Stayed in June 2024

Location is good, stuff is friendly, nice hotel

Stayed in September 2023

€18 extra per night for bringing a small dog is excessive. Hard to find parking space ( unless you pay to park in a private car park which is €12 a day). This along with the extra payment for bringing our dog makes a good value for money hotel a bit overpriced

Good location Great room with fridge Dog friendly Spotlessly clean

Stayed in September 2023