Needs a bit of TLC

The spa facilities

Stayed in July 2025

It’s difficult, because I stayed there on a public holiday in Galicia and it was very busy, so I think they charge more, but I think slightly overpriced. I might be being unfair.

It was good

Stayed in July 2025

Traditional hotel

Stayed in July 2025

My only negative comment is that the staff in the buffet was a little bit disorganised

The hotel was excellent including the buffet and of course their spa. The buffet had a lot of options, including warm main courses. I will definitely come back.

Stayed in December 2024

Good place for kids.

Stayed in January 2024

The rooms are plain and lack a minimum of decoration. We had 2 rooms and one was much cosier than the other. A couple of frames on the wall would make a difference. A bouquet of dried flowers/plants... It's obvious that the hotel is dated but some minor changes could make it nicer. Bare walls made the room a cold place to be, felt a bit like a retirement home, despite very nice curtains (the only nice feature of the rooms). That said, for the price we paid, including breakfast and spa access: it was really good value for money. We might prefer a different spa in the region next time though...

The spa, albeit a bit dated and in need of some improvements, was very nice for the money we paid. Especially the outdoor area. The breakfast was good and varied as well. The shared spaces are very nice. Walking through the ground of where the old spa used to be was really lovely. Don't miss the fountain next to the Palacio del Agua, we know it is there but you may not know as no one tells you...

Stayed in December 2023

Some places are in a need of urgent renovation. To have visible rotten wood just shows lack of caring. Also the dinner buffet was not worth the price paid.

The location and the termal circuit were amazing. The staff is really friendly.

Stayed in October 2023

Spa wonderful but a little run down.

Beautiful town

Stayed in August 2023

The rooms need update.

Good breakfast.

Stayed in July 2023

The hotel needs a facelift

The water spa is very nice and the location and overall property is beautiful

Stayed in April 2023

The restaurant is a bit pricey. And the hairdryer in the bedroom is useless.

The facilities are amazing. Nice breakfast

Stayed in February 2023

It would have been good that the room cleaning had the time to make the beds with a blanket during the winter months. Also, given the average age of the guests (especially on weekdays) I'd strongly suggest a magnifying mirror in the bathroom, it's not a big ask for a 4 star hotel.

The staff were professional and attentive. The treatments in the spa are great and so is the staff. Some of its old restored buildings are magnificent. The area is beautiful for a walk by the river for example.

Stayed in February 2023

I missed the main dining room which is being rennovated. During our prior 3 visits we were offered a glass of wine with lunch and dinner, but this visit we had to order a full bottle as an extra. Also when we booked, we didn't realize that the Palacio de Agua would not open in the mornings! One last thing, I love the richness of being in a 150 year old historic site, but I think there needs to be more upkeep of the peeling walls in the hallways.

The professional staff, the quiet nice size room with extra table and chair, the delicious meals with excellent service. The Palacio de Agua is amazing and I had one of the best massages of my life with Rocio.

Stayed in January 2023

I would have liked a bottle of water an a box of tissues in the room, maybe another blanket. Very austere room. Also a modern shower would be a good idea.

Food was excellent, staff also very nice. Room was spacious. Mattress very comfortable.

Stayed in January 2023

staff at front desk seemed overall overworked, disorganized and sometimes rude.

outstanding building and water services and great service employed

Stayed in January 2023

Still haven't found anything I did not like...

A place to recover and disconnect in style, food is excellent, breakfast has all you need and stays open till late, checkout passed midday, the water facilities will help you release stress and get rid of muscle pain, and all of this with smiling employees who are proud to be part of this historical site.

Stayed in August 2025

The air conditioning in the room doesn't work, 30° at night. Mould in the water jet, broken tiles in the pool, shower head was not fixed. Mouldy somewhere, leak on the ceiling, buckets on common areas collecting water leaks, rusting doors, need some refurbishment. Spa area should provide drinking water for the after sauna.

The water palace and Celtic circuit are good, but lack maintenance. Breakfast is nice. Facial treatment and massages are quite nice! Staff in the treatment area are very friendly and professional.

Stayed in August 2025

The room had no air conditioning and it was 30 ° My daughter had to sleep in a fold away bed which was very uncomfortable, they didn't clean out the food or glasses in three days. And they tried to overcharge us, luckily I saw the error. And the pool guy screaming at my 5 year old daughter for being just a kid. But he did allow the adults to talk loudly. The way to the outside rooms was a maze. Sorry but won't be returning again.

The staff were very friendly and helpful. The children's area was very nice and the staff very professional.

Stayed in May 2025

The property's maintenance was very poor. The damage to the walls, doors, and ceilings was unacceptable for a four-star hotel. The smell of tobacco as soon we got in the room was disgusting.

The good of the property is the spa.

Stayed in May 2025

They did not provide much information about all facilities and where to get mineral water. Outdated room. Need renovation.

Buffet was good, drinks. Spa facilities.

Stayed in August 2024

Lovely place with absolutely amazing stuff.

Stayed in August 2024

The main difficulty was Reception staff did not speak English and did not think knowing or advising on bus connections was part of their customer care, also I spent a month asking to book spa times but was advised via booking.com chat to call the hotel, when I tried calling from abroad several times they could not speak English and just hanged up. After my complain to Booking team they made an effort and sent me a link which only worked on smart phones. There is no kettle in the room, which is not common in the hotels of this level, tea and coffees are not served in the restraurant dinners and only in the bar, which is inconvenient.

The facilities and spa are very good. It is in a rural place and only limited bus network from Vigo. The food open court was very nice though and lovely food.

Stayed in June 2024

We just love this place. The spa is great and the surroundings are peaceful and romantic.

Stayed in August 2023

our room was extremely hot. maybe something was broken, but it was around 30 degrees during the night. outside it was raining, around 20. I didn’t sleep all night, it was complete disaster. overall impression was ruined. the room was pretty old, though clean

spa is ok

Stayed in June 2023