Reviews of Sun Beach 3 stars
Ramon de Moncada, 25, 07180 Santa Ponsa, Spain
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewClose to the beach
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewGreat location and spacious apartment
Would have preferred a nicer view from balcony and the sofa bed was solid to sleep on
Dear Lauren We sincerely appreciate you sharing your opinion and experience with us. We strive daily to provide excellent service and make every visitor feel special from the moment they arrive until they leave. Your words motivate us to continue working with passion and commitment. We hope to see you again soon and hope your next stay is as memorable, if not more so, than the last. Best regards
Dear Lauren We sincerely appreciate you sharing your opinion and experience with us. We strive daily to provide excellent service and make every visitor feel special from the moment they arrive until they leave. Your words motivate us to co… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean. Big rooms. Great spot in Santa Ponsa. Only short stay for family
Didn’t spot much. Pretty solid hotel - looked good. Possible further refurb at some point.
Dear Neil We sincerely appreciate your kind words. For us, our guests' satisfaction is the greatest reward, and that's why we take care of every detail with the goal of offering excellent service. Knowing that we've contributed to making your stay enjoyable motivates us to continue working hard every day. We hope to see you soon so you can enjoy another unforgettable experience with us. Best regards
Dear Neil We sincerely appreciate your kind words. For us, our guests' satisfaction is the greatest reward, and that's why we take care of every detail with the goal of offering excellent service. Knowing that we've contributed … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe rooms are comfy and have all you need and Spotless clean, super friendly staff, great location to all the bars, restaurants and shops.
Nothing all good
Dear Amanda, We sincerely appreciate your kind words and the opportunity you give us to continue improving. Our entire team is committed to the mission of offering each guest quality, personalized service, and attention to detail. It will be an honor to welcome you back and offer you a new experience that exceeds your expectations. Best regards
Dear Amanda, We sincerely appreciate your kind words and the opportunity you give us to continue improving. Our entire team is committed to the mission of offering each guest quality, personalized service, and attention to detail. It will b… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation and view were fabulous. The property is clean & staff are efficient and welcoming
Non fitted sheets and lifts (view was worth it though)
Dear Lauren, We sincerely thank you for sharing your experience and your trust in our work. Our team strives daily to provide impeccable service, taking care of every detail to make each visit special and personalized. It will be a pleasure to welcome you again and create another unique and satisfying stay for you. Best regards
Dear Lauren, We sincerely thank you for sharing your experience and your trust in our work. Our team strives daily to provide impeccable service, taking care of every detail to make each visit special and personalized. It will be a pleasure… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat location in Santa Ponsa. The rooms were spotless and comfortable. We were 2 adults and 3 children. Plenty of room for all of us. Good air conditioning. Tiny kitchen but enough for what we needed ( a coffee and toast) Lovely pool. Staff were very friendly . We rented the paddleboard from the hotel which was great. £25 for half a day.
Nothing, it was great
Dear Joanne Thank you for placing your trust in us and for sharing your experience. In our firm commitment to excellence, we carefully consider every aspect of your stay so that our guests feel valued and cared for at all times. We look forward to seeing you again and offering you another memorable experience. Best regards
Dear Joanne Thank you for placing your trust in us and for sharing your experience. In our firm commitment to excellence, we carefully consider every aspect of your stay so that our guests feel valued and cared for at all times. We look for… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBreakfast not included, but plenty of places on the doorstep to buy. 10%discount at restaurant next door.
Everything was fine
Dear Diny, Thank you for taking a moment to write to us and share your experience. We are committed to always offering personalized, friendly, and high-quality service so that every guest feels at home. We look forward to welcoming you again and ensuring you enjoy a stay filled with comfort, thoughtful touches, and good memories. Best regards
Dear Diny, Thank you for taking a moment to write to us and share your experience. We are committed to always offering personalized, friendly, and high-quality service so that every guest feels at home. We look forward to welcoming you agai… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewI've visited Mallorca before but never in this area. The end of the terrace apartment with a huge balcony was great, clean room and quiet, good for relaxing. Close to the beach and local restaurants. Didn't use the pool. Very nice view. Polite and helpful staff. Definitely recommending.
Too short trip ;)
Dear Dominika, We sincerely appreciate you sharing your opinion and experience with us. We strive daily to provide excellent service and make every visitor feel special from the moment they arrive until they leave. Your words motivate us to continue working with passion and commitment. We hope to see you again soon and hope your next stay is as memorable, if not more so, than the last. Best regards
Dear Dominika, We sincerely appreciate you sharing your opinion and experience with us. We strive daily to provide excellent service and make every visitor feel special from the moment they arrive until they leave. Your words motivate us to… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEverything, the location was excellent, the staff were friendly, the facilities in the hotel and around - except the lift, it was a bit tempermental and we got stuck twice!
The wifi was poor, kept losing connection in our room (108, 1st floor) the only place we had good wifi was in the hotel lobby at the main reception.
Dear Guest We sincerely thank you for your comment. For us, our guests' feedback is a fundamental tool for growth and improvement. We strive every day to provide quality service, paying special attention to ensuring each visitor feels comfortable and well-attended. Your comments motivate us to continue working to offer the best. We will review the Wi-Fi antennas, both for coverage and speed. We hope to see you soon and surprise you with an even more special experience. Best regards
Dear Guest We sincerely thank you for your comment. For us, our guests' feedback is a fundamental tool for growth and improvement. We strive every day to provide quality service, paying special attention to ensuring each visitor feels c… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewOur stay at Sunbeach with my family was truly exceptional. Both the kindness and professionalism of the staff, as well as the quality of the facilities, made our experience outstanding. The location is excellent—close to Palma and offering all the essential services to ensure a relaxing and wonderful holiday. Perfectly situated with excellent transport connections to explore the rest of the island, the property also boasts a spotless swimming pool and apartment. The warm hospitality of the staff make this a place we would highly recommend. Many thanks!
Nothing
Dear Stephen Thank you very much for sharing your impressions of your stay. We are delighted to know that you value our effort and dedication. In our commitment to excellence, we make every effort to ensure that every guest feels special and well cared for. We hope we have the opportunity to welcome you again and provide you with an equally rewarding, if not even better, experience. Best regards
Dear Stephen Thank you very much for sharing your impressions of your stay. We are delighted to know that you value our effort and dedication. In our commitment to excellence, we make every effort to ensure that every guest feels special an… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewParking is terrible!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat size air conditioned apartment, clean and lovely sea view from 8th floor. Helpful and Friendly staff. Good value considering how close it is to everything and the beach. Nice pool area. We will be back again :)
I liked everything. Nothing I can think of that I didn’t like. Maybe a few more parasols needed around the pool as it got really hot.
Dear Amy We greatly appreciate your feedback and the time you've taken to share it. Our goal is for every guest to feel welcomed, cared for, and supported throughout their stay. We're proud to know you enjoyed your time with us and hope to welcome you back soon so we can continue providing you with memorable moments. We've already ordered more parasols, which will be at the pool this week. Best regards
Dear Amy We greatly appreciate your feedback and the time you've taken to share it. Our goal is for every guest to feel welcomed, cared for, and supported throughout their stay. We're proud to know you enjoyed your time with us and … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewGood location - pool
Parking very poor - prior notice is needed to be able to guarantee a space which we wasn’t aware of
Dear Rob We sincerely appreciate your comment and the time you have taken to share your experience. In our commitment to providing excellent service, our entire team works every day with enthusiasm and dedication to ensure that every guest feels cared for, valued, and comfortable at all times. We take note of your comments, which we consider very valuable, as they help us identify opportunities for improvement and perfect our services. We regret that we were unable to meet your expectations and offer you an unforgettable vacation. Thank you for trusting us! Best regards
Dear Rob We sincerely appreciate your comment and the time you have taken to share your experience. In our commitment to providing excellent service, our entire team works every day with enthusiasm and dedication to ensure that every guest … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocated near the beach and the restaurants. Nice view from the terrace.
Difficult to access the room with the luggage. The hotel has multiple buildings, we had to use 3 elevators to reach 6th floor: one from reception to 3rd floor, another one from 3rd floor to 7th floor and finally from 7th to 6th.
Dear Livia, We sincerely thank you for sharing your experience and your trust in our work. Our team strives daily to provide impeccable service, taking care of every detail to make each visit special and personalized. It will be a pleasure to welcome you again and create another unique and satisfying stay for you.
Dear Livia, We sincerely thank you for sharing your experience and your trust in our work. Our team strives daily to provide impeccable service, taking care of every detail to make each visit special and personalized. It will be a pleasure … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewEverything it was amazing
Nothing
Dear Michelle, We are deeply grateful for your feedback and for highlighting the role our team played in your satisfaction. We are delighted to know that our staff's warm and friendly service helped make your stay even more special. We will continue to strive to always provide you with the best and ensure that each return is as positive as the first. We hope to see you again soon.
Dear Michelle, We are deeply grateful for your feedback and for highlighting the role our team played in your satisfaction. We are delighted to know that our staff's warm and friendly service helped make your stay even more special. We … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation ONLY!
The property had so many problems. Be like: - Shower with clogged drain, water draining extremely slowly forming a pool, not safe for hygiene. - Musty smell in the accommodation. - Invasion of insects in the accommodation, for example cockroaches and ants. - The accommodation had crockery and cutlery, the cleanliness of the items was extremely questionable. - In the end, we ended up using it just to sleep and then go out as quickly as possible… as it wasn’t worth spending any time in the accommodation.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation
Towers for the pool have to pay , There were ants at bedroom ,kitchen .
Dear Andro Thank you very much for your kind comment. We are glad to know you have taken a few minutes to give us your feedback, as every suggestion is an opportunity for continued growth. Our team works hard every day to ensure that every guest enjoys personalized service and the highest quality. Your comments are invaluable to us, as they allow us to improve and continue advancing in our goal of offering memorable experiences. We hope to welcome you back soon so you can have an even better stay.
Dear Andro Thank you very much for your kind comment. We are glad to know you have taken a few minutes to give us your feedback, as every suggestion is an opportunity for continued growth. Our team works hard every day to ensure that every … Show more