We were attending a concert at Razzmatazz, so the location was absolutely perfect 🤩

Stayed in September 2025

Location was ok and metro easy to use

Very modern nice rooms

Stayed in August 2025

Dinner menu and welcome drinks need significant improvement. The spa area needs maintenance for broken and non functional buttons and water jets. Some supervision is needed by spa staff to keep a check on unruly kids in the spa area to avoid inconvenience to other visitors. Extractor fans in the toilet need proper vents to avoid smelling the bedrooms of urine on and off.

Great staff - smiling, courteousand interactive. Very comfortable bedrooms with bunk beds. Good choice of breakfast menu. Loved the fact that the tea/ coffee maker in the cafeteria is available all day. Great spa facilities. Located at a comfortable distance from most activities that we had booked. Taxi stand right in front of the hotel makes life easier when in rush.

Stayed in August 2025

Nice stay, nice rooms. Clean hotel. :)

Stayed in August 2025

The hotel’s location was quite disappointing—it sits directly opposite what appears to be a junkyard, which creates an unpleasant first impression for guests arriving or leaving the premises. The surrounding area also felt run-down and uninviting. The check-in process at reception was slow, and the reception area itself lacked upkeep. One of the sofas had a noticeable rip in the leather, which detracted from the overall appearance. Breakfast was very basic, and the restaurant’s décor was uninspiring. The chairs were uncomfortable, making the dining experience less enjoyable. Access to the indoor pool required guests to wear a hair net and make a reservation, which felt unnecessarily restrictive. On one occasion, the chlorine levels were so high that we had to leave the pool shortly after entering. Housekeeping and general service standards could be improved. For example, a used coffee cup in our room remained untouched until we checked out. On another day, cleaning detergent was left behind in the room, and one member of the cleaning staff was extremely rude when we were still in the room at the time she arrived—even though we explained we were just about to leave.

The room and bathroom were stylish, nice, spacious and comfortable. The spa included a pool, sauna, steamroom and plunge. Some of the staff were friendly, nice, helpful and chatty, but not all.

Stayed in August 2025

I did not have warm water from the shower for two days.

The pool area was very nice.

Stayed in August 2025

had to book the spa

the location

Stayed in August 2025

The outside pool is a joke. So is the gym. The gym sits on top of the spa making the humidity problematic. That and really old machines, probably not very good even when new, makes this gym practically useless.

The hotel is situated a little off from everything, too far from the beach, too far from the city center. Yet it's close enough to metro, some nice restaurants and parks. The spa was surprisingly nice and never crowded.

Stayed in August 2025

- not centric but was not the purpose of the stay so not necessarily bad We only stayed one afternoon and a night due to a canceled flight so couldn't really experience the whole facilities

+ small pool but cozy + Very friendly personnel + Very good breakfast + Comfortable beds + Spacious room + Clean

Stayed in August 2025

Awesome!!

Stayed in July 2025

The internet was almost non existent, on the occasions I could even see the SSID and join, the speed was poor, as a business visitor to a local engineering company, this stopped me communication with my company. Also, the local club music was audible into 4am on both nights. Thankfully i was extremely tired so managed to get some sleep

Food, facilities, room quality. Best breakfast range and taste I have had for a long time.

Stayed in August 2025

I do love this place, I've stayed here several times and I just wish if they had loyalty cards or something.. that would be it.. otherwise everything else is great 😊

Stayed in July 2025

The fact that the spa opens at 10:00AM AND needs to be booked in advance AND you can only go once per day AND for 90 minutes only!

Room is spacious and good. Location is good. Breakfast is decent.

Stayed in July 2025

The location being away from the main bustle was suitable, it provided everything needed for the family holiday.

Stayed in July 2025

All good

Stayed in July 2025

Location, pool, spa, good value for money

Stayed in July 2025

Bar fridge didn’t really get cold

Good location easy walk to beach and town taxis outside all the time spa was a nice surprise pool and pool bar and breakfast were great gym could do with some more equipment but did the job.

Stayed in July 2025

Friendly staff, very nice spa, quiet location with some local restaurants closeby. Walking distàce to the becah, metro at 3 mins

Stayed in July 2025

The staff are cold, but their service is good.

The hotel is good, the spa is amazing! The breakfast is super good, lots of varieties and good quality/service/price.

Stayed in June 2025

The location was a bit off setting at first but once we found our feet it was perfect

It was really clean and perfect for our needs, very comfortable room. Lovely bed lined and pillows. Great size family room

Stayed in June 2025

It doesn't make sense a 4 **** hotel, breakfast not included in the rate

Stayed in June 2025

Great location, walk distance to transports, commercials, bars and restaurants.

Stayed in June 2025

The spa was not functioning at 100%.

The location to metro, bus, and tram. Easy walk to the beach.

Stayed in June 2025

Front desk staff was GREAT. The security guard was FANTASTIC very helpful and recommended places to go. Hotel is 2 or three blocks from the metro train station yellow line which takes you to all major attractions and a pleasant and safe 12 minutes walk from the beach

Stayed in June 2025