Calle Grecia 11, 35510 Puerto del Carmen, Spain
#723 of 951 hotels in Puerto del Carmen
Guests' ChoiceBased on 167 hotel reviews
7.6Cleanliness
7.6
Comfort
7.7
Location
8.5
Facilities
7.1
Staff
8.6
Value for money
7.6
Free WiFi
8.5
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End of dialog contentReviewed: 19 June 2025
Charles
United KingdomNothing really
Really good pool area and nice food Man at the front desk was so helpful think his name was viktor
Stayed in June 2025
Reviewed: 11 June 2025
William
United KingdomPeaceful and nice food
Food was nice
Stayed in May 2025
Reviewed: 24 May 2025
Maria
United KingdomOur accommodation was too far from the main building. The alcohol was weak. Needed more bar staff.
The heated pool. Entertainment. The variety of food.
Stayed in May 2025
Reviewed: 4 May 2025
Maureen
United KingdomBeds very uncomfortable,long walk to the dining area, rooms need refurbished and updated.
Close to strip,lovely food,very friendly staff,very clean
Stayed in May 2025
Reviewed: 6 April 2025
Michael
United KingdomGreat resort although the room was a bit old fashioned, I imagine no aircon in the summer would be a bit rough. Great food and great complex though, and a good price
Stayed in March 2025
Reviewed: 24 March 2025
Miller
United KingdomVery good hotel good food and mostly friendly staff
Stayed in March 2025
Reviewed: 16 March 2025
Graham
United KingdomFood Location
Stayed in March 2025
Reviewed: 4 January 2025
Becky
United KingdomRooms are very dated with stained carpets and tiles Twin beds pushed together instead of double Lots of broken sun loungers around pool Smell in room / corridors perhaps location of room? Stayed on same floor as pool Hotel just needs updating - sun loungers need replacing Needs more vegetarian options
Location is great - 5/10 minute walk to strip 3 pools, main gets busy but the other two were much quieter Main pool has loungers jammed quite tightly next to each other - can imagine peak season it would be hard to get a lounger Food ok but as a vegetarian limited choices and becomes repetitive - ate out most nights. Hotel staff friendly Late checkout is around 43 euro but subject to availability. There is a room where you can store luggage and they offer a room that you can shower in free of charge however it is not cleaned between guests using it and we walked in to a pile of dirty towels in the bath.
Stayed in January 2025
Reviewed: 3 January 2025
Neasa
IrelandCleaning of public areas, tables etc. Snacks between meals not covered and very average. Wine and cocktails were awful!!!
Lovely upgrade to suite. Beds very comfy. Food great at buffets. Cleaned regularly.
Stayed in December 2024
Reviewed: 18 November 2024
Nigel
IrelandMember of staff in the restaurant.. dark curly hair 30 plus . Extremely rude to customers.. very bad first impression
Good location.. good food.. plenty of choice
Stayed in November 2024
Reviewed: 8 September 2024
Emma
United KingdomAir conditioning in our room could have been more efficient.
Fabulous value for money! Lovely main pool area, very easy to get sunbeds etc.
Stayed in June 2024
Reviewed: 8 September 2024
Marcus
IrelandRooms are very dated need a major overhaul
Stayed in September 2024
Reviewed: 22 July 2024
Elaine
United KingdomN/A
Clean, relaxed. Very helpful staff. Good location.
Stayed in June 2024
Reviewed: 28 June 2024
Rob
United KingdomBedroom were really old fashioned. The bed mattress was flat and old. The woodwork around the outside of the building near the main pool was rotten and flaking.
Pool was good food was good.
Stayed in June 2024
Reviewed: 12 June 2024
Teresa
United KingdomQueues at bar and electric going off almost daily around midday!
Second time at Relaxia Olivia. Hotel is a little dated but I like it! Food was very much improved since our last stay; we enjoyed the steak from the griddle and the prawns especially. Wouldn’t stay in the apartments like last time, didn’t like them at all but the rooms overlooking the pool area are great. Very comfortable and cosy. Two grumbles; the electric kept going off generally about midday and only one bar staff leading to long queues! Price was very reasonable. I’m considering returning again for a week if prices remain reasonable. Would definitely recommend this hotel.
Stayed in June 2024
Reviewed: 13 May 2024
Jackie
IrelandThe only negative was that Bedroom was a little bit dated
Plenty of sunbeds are available all times of the day ,l Good choice of food available Activities available for both adult's and children if required All staff were excellent at all times.
Stayed in May 2024
Reviewed: 23 February 2024
Warren
United KingdomThe all-inclusive drinks selection during the day could have been better. The fruit juices had far too much sugar but better once mixed with water. The use of so many paper cups is also alarming, I do hope they all get recycled. The rooms are a bit dated, the showers could be better and the hotel needed a lick of paint here and there. The room had 2 single beds together, not a double. But these are only minor points and should not put anyone off when thinking about booking this hotel. Would I go back to this hotel?....absolutely yes!!
Recently stayed all-inclusive for 9 nights and can have no complaints about the food quality or choice. The restaurant staff were excellent, clearing and cleaning tables quickly. There are other pool areas besides what you see on the main picture, which we're quieter and more suited to adults without children. The hotel and ground are kept very clean. The hotel is in a good location, a 5 minute walk to the beach front and the bus stops. All in all, good value for money and would recommend this hotel.
Stayed in February 2024
Reviewed: 15 February 2024
Paula
United KingdomRooms are a bit tired and need updating
Pool area was good - food was ok - drinks could have been better but all in all was a good stay - I would say was worth the money
Stayed in January 2024
Reviewed: 3 February 2024
Peter
United KingdomNot enough outside dining tables for breakfast and lunchtime. Better deals on better quality alcohol.
Food was good. Good facilities. Nice staff. Pool nice and warm
Stayed in January 2024
Reviewed: 25 January 2024
Gavin
United KingdomCouldn't get a seat most nights in the restaurant as it was far too busy! Cleaners arrived far too early in the mornings (especially after a late night on the town) but they did a brilliant job, very clean! Entertainment could have been on a little longer at nights. 1 hour isn't really worth staying at the hotel for, we went out most nights. Rooms were very dated, very standard. Not enough plug sockets available to use, bedside sockets would be handy.
The Hotel was very clean! The Staff were very friendly! The Location was Fantastic! The Food was Great!
Stayed in January 2024
Reviewed: 15 December 2023
Gomes
IrelandThe facilities are not modern.
The food is great! All inclusive with different dishes during the week. The staff is really nice! Location is handy
Stayed in December 2023
Reviewed: 30 November 2023
Rose
IrelandThe food was horrendous, even though it was included we tried one even meal and one breakfast but both were horrible. Wouldn't stay here again
Clean, friendly staff and lovely pool area
Stayed in November 2023
Reviewed: 26 October 2023
Eimear
IrelandFood is very repetitive and no proper air conditioning in the rooms. Just a fan that circulates the warm air.
Nice clean hotel. Would probably be okay for a short stay (3-5 nights). I wouldn’t recommend for much longer.
Stayed in October 2023
Reviewed: 1 August 2023
Eno
United KingdomI felt there could've been a better access to the Wifi as from where we stayed you could barely connect also just a better variety of food. but great stay all in all
There's plenty of space and really just a good vibe there at the hotel. Staff are very lovely and had a lot of fun with the entertainment.
Stayed in June 2023
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