Shortage of staff in most restaurants thus long waiting lines even for restaurants booked in advance: Pangea, Nami, Duo. Only Terrace and Bistro were perfect. Not enough umbrellas on the beach and near the pool.

Exceptional swimming pools, amazing breakfast at Red Level area. Delicious cuisine and top notch service at Terrace and Bistro restaurants. Staff is very helpful and kind in general.

Stayed in June 2025

The Red level aspect of the stay was great. Conversely what we didn’t like was the lots of children, noise etc. in the communal areas. After a few days we learnt to avoid those.

Excellent location. Good service, Good room and facilities

Stayed in February 2025

Nothing

The red level adults only area of the hotel was excellent. Room was perfect, including the balcony whirlpool bath that you could arrange for your butler to prepare for you! Breakfast was very good. Drinks (including wine and beer) and snacks were available free of charge from the lounge all day. Some nice local restaurants 5-10min walk for dinner.

Stayed in February 2025

nothing

lovely breakfast great staff

Stayed in February 2025

The hotel is located next to a quiet town. Not a problem, as it encouraged us to do a few long walks along the promenade and if you time it right you can watch the spectacular sunset as you walk. Then get a cab back. But might be worth including evening meal (we didn’t) to give you more options and either hire a car or factor in a few cabs (quite cheap)

Possibly the nicest hotel we’ve stayed in! The staff were so friendly and helpful, from management to cleaners. It was beautifully clean and finished to such a high spec. But the attention to detail is what steals the show. They’ve thought of everything - from the superb breakfast overlooking the ocean (for Red Level guests) to the padded sun loungers. Definitely worth going for Red Level!

Stayed in January 2025

Did not like the big central plaza feature, which housed several restaurants, it felt like being in a shopping mall!! Terrible acoustics, not relaxing to sit in and it housed the only available bar open in the evening. We would usually sit on the terrace outside this which was lovely except for children running around, using the central rock feature as a play area. Also several nights a week there was loud music blasting out (not relaxing whilst watching the sunset before dinner. We expected more when choosing the Red Level. The Clarins spa was fabulous, had 3 superb treatments, great staff and facilities. Our room was great but the lighting system was very complicated, kept coming on in the middle of the night, and when we came back after being out. At first we thought we had done something wrong (so many switches and settings). After 3 days we asked to move rooms which was handled beautifully and the new room worked fine. We like a cup of tea in the morning, but there was no milk provided in the room, there were creamer capsules for coffee but no milk. We thought this was an oversight, but when we requested milk, we were going to be charged €5 for a small jug of milk from room service. Husband got really bothered about this, surely we are not the only tea drinkers? The hotel blurb states that there are several bars but in the evening (when you want one) there is only the one for everyone as above. No Red Level bar. Restaurants were OK, not fabulous.

Beautifully landscaped and impeccably maintained. Very clean everywhere. Staff were all without exception, friendly, helpful and polite.

Stayed in February 2025

It's promoted as an adults-only hotel, however it is part of a huge hotel complex which is not adults only. You only get access to certain adults only facilities such as one pool and 2 restaurants. Our suite was not in the adults only section, it was located near the entertainment area of the whole hotel, which deprives you from peace and quiet. Additionally, we heard many children screaming in the hallway, outside of our suite. The room was totally overpriced - we've stayed at way more stylish + state of the art suites all over the world for less money which were located in expensive areas (right by the Santa Monica pier, Bangkok etc.). Further: parking garage very small, fitness room too small for the size of the hotel, access badge to garage didn't work, way too many sun beds very close to each other around the adults only pool which doesn't match the procclaimed exclusivity.

Great breakfast with huge selection, large infinity pool, really nice lobby, beautiful garden decor with exotic plants, friendly staff, free parking

Stayed in January 2025

Price of the wine in the restaurants, a £8 bottle was 80 euro in the Italian, one meal was amazing the other meal not so good.

Loved this property, we had the red level stay, we had 3 days without the kids so it was great, really nice staff lovely rooms, first time at a melia hotel and would highly recommend, I have been trying to find a high level hotel on Tenerife as it can be quite untidy, this hotel made you feel like you was in Dubai. We did travel in mid December so was very quiet so probably a different experience to most.

Stayed in December 2024

Ability to book restaurants via the app was frustrating until we learned we could book via the Red Level staff. This solved the issue for us.

The room, pools, and most importantly the Sports hub, Gym and Spa were all excellent. David and the team in the sports hub kept us moving with Padel, Spinning (including pool spinning) and functional fitness. Excellent.

Stayed in December 2024

N/A

The staff was very helpful

Stayed in October 2024

Main hotel restaurants were hit and miss. Service was mediocre (slow in Oasis restaurant) and food was ok. Italian restaurant looks good but service and food was poor. Asian restaurant food and service was very good.

Red level was worth the extra for the exclusiveness

Stayed in September 2024

There are queues at the restaurants, especially at breakfast times (the situation is better for RedLevel-only facilities, but in common facilities the queues are way too long to be ignored). The sunbeds at the RedLevel pool were often occupied with empty towels from early morning, which was not regulated in any way. There were not enough spots to fit all the guests, so we had to go to common pool area quite often.

Great location near the city of Alcala, with the beach nearby, and beautiful walkable surroundings. Great pools in the hotel, nice sports facilities (good gym and tennis courts), attentive and helpful staff, good food for breakfast and in the restaurants, the hotel territory has a lot of trees and greenery. Our room with the terrasse on the ground floor was clean, comfortable and had a great view. We also had several nice bonuses such as a free one-hour apero in the afternoon, free snacks and coffee throughout the day, a free tennis session and discounts for spa.

Stayed in September 2024

The red level club pool has all sunbeds reserves by towels early in the morning, by 9 latest, I never found a place to sit there so wondered what I was paying for (except for breakfast in a nicer part). I asked staff and they said yes, it’s a problem but what can we do. People would leave towels on beds for hours and not be there… I ended up always sitting by the adults only pool in the main complex, which anyway (except kids) can go to. I could just about find room there except the last day. The one time I found a place at the ‘club’ it was on a Balinese daybed and I was told they are extra and have to be reserved. The food is also not good. Oasis bar meal (turbot at 32 euros) was awful, steak and Asian restaurants better but not amazing food. I never tried the main family restaurant …

Very nice room, lots of space and a good shower. Big wardrobes and sufficient storage. Bed and pillows were comfy and I sometimes very well. Several pools and fairly well kept gardens with lovely plants, flowers and sculptures. As a red level guest, you have access to everywhere whereas other guests must stick to the family / general areas. Clarins spa - both staff and treatment - were excellent. The staff are very friendly, welcoming and a pleasure to deal with.

Stayed in September 2024

Nothing.

The hotel is beautiful, staff couldn’t be more helpful and the food at all the restaurants was absolutely delicious.

Stayed in September 2024

Everything.

Stayed in September 2024

Of you decide to experiment and go for breakfast to the general population, don't😅

The location of the hotel is spectacular. The view is stunning. Everything is super clean. Every evening you have a show to keep you entertained, and it's pretty great. Staff is incredibly helpful and makes you feel incredibly comfortable and welcome, and it feels genuine:) Special thanks to Leah and Andres who made us feel incredibly welcome from the moment we walked into the hotel. Wonderful place, will be returning again 🥰

Stayed in August 2024

Nothing, it was a dream!

Our stay was amazing, from arrival to departure. Everything was great. The stuff really really friendly, especially Mohammed, he was always smiling and in such a good mood (everyday!!) he also made me smile when I was so sad when we had to checkout. Big compliments! ❤️ Tip: go to the big breakfast arrea, there you find a big selection of food in the morning (fresh churros, fresh smoothies & fruit, eggs etc).

Stayed in July 2024

The beach..the sea was roped off and the location..nothing much around and the town close by is underwhelming. An adults only bar at nightime would be good

Lovely rooms,comfy beds, heated outdoor pool and breakfast on the terrace

Stayed in March 2024

Na

Staff were just the best. The service was amazing too.

Stayed in May 2024

Food was fantastic. Staff very attentive. Great location.

Stayed in April 2024

No real beach but didn’t bother us as pool areas always available. Location a little far from some of the restaurants we would have liked to visit. Nomus bar a bit tired and lifeless but plenty of other options

Red level facilities were very good. The breakfast offering was among the very best we have had. Staff unfailingly friendly and efficient across the complex. Excellent and varied evening entertainment.

Stayed in May 2024

The village where the hotel is located is very small and it is best to have a car in case you would like to explore more from the island. You need to plan ahead and make reservations for most restaurants - also the ones that are in the village.

We spent a week in the adults only section (Red Level) and it was wonderful and very relaxing. Staff was very helpful and tried to meet all needs. The endless pool is amazing and there are good sports classes and a good fitness center. The beach area was also very nice and I like the little café there for lunch. Our room was very spacious and quiet. The restaurants are good but you have to book in advance. The terrace for the sundowner is nice and there was good music.

Stayed in April 2024

Position, design and arhitectura, acces, Redlevel separation.!

Everything: atmosphere, staff, beach, services. It was a great, commitment to come back

Stayed in May 2024

Beware of 5th floor sea facing room. Yes it faces the sea but sitting on balcony you can’t see it as there is a high brick wall on balcony!! Apparently for safety reasons.

Just total luxury. Warm pools. Adults only sections. Good pool chairs friendly and helpful staff. Gorgeous location

Stayed in April 2024