Waking up so early for my breakfast slot

It was walking distance to the theme park. It was clean

Stayed in September 2025

If you go to the water park go really early, to grab lockers and loungers .Also we found unless you fast passed then the ques for the slides were stupidly long. No organizational skills from the staff.

Hotel was amazing location for the parks and the town salou. Rooms were cleaned daily, beds made and towel changed. Pool was seen cleaned every morning as we had a pool side room view. Three sittings for breakfast 8, 9 or 10. Booking via their app. Evening meals can be eating at the hotel restaurant or at the park. Of you dine at the parks ita not all restaurants and you are given a allowance towards the meal and may need to top up the difference yourself . On day of departure our flight wasn't untill the evening so lockers were provided at €6 each and there hold 2 cabin cases and 2 under the seat bags. There was,also facilities to be able to freshen up with towels provided.

Stayed in August 2025

The full board option is very annoying. You have to book one of 3 hour timeslots in the morning and for some stupid reason book that you are going in the evening, and queues are bad for restaurant, the whole QR code lunch voucher thing in the parks is beyond enfuriating and works when it wants and doesnt make alot of sense or explained well what you are entitled to. If you use your room key for the tickets why cant you just use the same key for food? The pool rules are stupid but i understand its a theme park hotel. There is not really any benefit in staying in the hotel beyond location. You dont get early access to the themepark or anything which opens pretty late in the morning

Staff were friendly, location is great, rooms were clean, buffet has fair selection but dont expect it to be like a disney or universal studios hotel buffet

Stayed in August 2025

During check-in, it turned out that the sink in the bathroom was leaking and the entire floor was in water, but the repairman repaired everything relatively quickly

good breakfasts, beautiful area, friendly staff

Stayed in August 2025

Very poor English speaking staff No shuttle service to park Toilets next to restaurant entrance No hand soap for 2 days in toilets Dirty plates in restaurant

Very nice hotel Very good food with a good choice for everyone Good location

Stayed in August 2025

I have to walk to the main park and it's far and there is no shuttle.

Swimming pool, food, gardens, cafes.

Stayed in July 2025

Lovely beach type swimming pool, low rise buildings, good location

Stayed in August 2025

Felt sometimes staff thought it was an effort dealing with people. Rooms were clean, location brilliant, pool lovely, I would stay here again.

The hotel location was excellent, rooms were fine, beds comfortable but no tea or coffee facilities. Staff were very slow, reception, bar cafe etc, didn't feel they all wanted to be there.

Stayed in August 2025

The queues for the bar inside and outside were very long. There was very little staff working.

The hotel's swimming pools were great. There were plenty of sun loungers for guests and you didn't have to pay for them. There was a normal pool and then there was another pool that had sand at the edge and in the pool for the beach effect. The aircon in the bedroom was excellent and was very much needed as it was very hot when we were there. The bed was very comfy and the room was spacious. The buffet for dinner was great value, if it's not included in your package then its only 25 euro per person and it was worth it. There is very little information about how to get a taxi and there is no uber/bolt available but you can go to reception and they will order a taxi for you.

Stayed in August 2025

1. During our 12-day stay, our bed linen was not changed. 2. The room had a door to the next room, so we could hear what was going on there.

We really enjoyed our vacation. We vacationed with our family for 12 days. The reception always helped us. The pools are clean and cool, the houses and rooms are well-kept. The amusement park brought us so many positive emotions.

Stayed in August 2025

It was disappointing to not have more facilities open such as the pool bar and other restaurants. We ended up going into Salou town to eat every night and there wasn’t much entertainment on offer to entice staying in the hotel in the evenings. The rooms were also a bit disappointing for a 4 star hotel, quite dated especially the bathroom. Could really do with some updates and refurbishments to reflect the 4 star status.

It wasn’t too busy and a great location, the breakfast buffet was great value and good quality. Overall really relaxing atmosphere and really well located.

Stayed in July 2025

No water cooker, no iron in the rooms, room floor had a lot of sand when we checked in. Balcony was very dirty, never cleaned. Walls in bathroom and restroom as well. Restrooms near the play area where so nasty, we never went back to play. A handful of staff was really friendly, a lot of the staff doesn’t speak english, for such a big resort it’s weird. A lot of the staff in the restaurant wasn’t really friendly. The food was very blunt and I expected more activities for the kids. No one told me at check in that there was a kids disco or that I didn’t have to walk all the way with kids and suitcases, that I could drive the car closer to the rooms. At the end a nice time, but for a vacation resort a little stiff. Went to partner hotels, which were so fun, everyone friendly, guest were interacting with each other.

The handmade beach/ pool at the resort and the parking close to the rooms.

Stayed in August 2025

The rooms were a little noisy and the a shuttle to and from the parks would help.

This hotel was amazing!! The staff went above and beyond to make our stay enjoyable (even sourcing me some insect repellent when they didn’t have any in their own shop). We stayed half board and the breakfast and dinner were both fantastic! We looked forward to our meal everyday. The hotel offered the flexibility of changing the evening buffet for a meal in the theme park if you wanted to stay out a little later, but I was travelling with a little one, so we never used this option, but it was a useful perk if needed. The pool area was absolutely stunning, however, they are very strict on what you can take into the pool. If you want to wear sunglasses in the pool, you need a strap for them and if I had known, I would have got a cheap one from Amazon before I went. The walk to the park was about 15 minutes (and a shuttle would turn this rating into a 10). Although manageable; it was a challenge in the heat of the day. At night, the rooms could be a little noisy and it seemed that you could hear everything from the joining rooms. This wasn’t a deal breaker for me as the rest of the stay was so fabulous, but it is something to be aware of if you’re a light sleeper. All in all, it was a fantastic break for me and my son and I will definitely be returning!!!

Stayed in August 2025

Lots to do

Stayed in August 2025

Stated three restaurants and snack bars but only main buffet open and one snack bar, not enough for the size of hotel. Basic cleaning done but not as good as expected for price of property. One bar lounge staffed by one main and students just learning so quite slow and very limited bar snacks available or sold out

Room location good as requested pools and areas very good, also water park very good

Stayed in August 2025

The rooms are small and there are lots of ants&insects on the first floor where we were. Drinks and snacks are way overpriced here and there are no access to drinking water. Which is a human need and any hotel I've ever stayed in had drinking water available for refilling your cups especially a 4star hotel.

It was great to be able to visit theme park whenever we wanted. The pool area was lovely in hotel. The staff were very nice&helpful and breakfast was very good. Great location short walk to park and not too far a walk to beach and town

Stayed in August 2025

Facilities in room were lacking, no kettle. Was told to hire one from an external company. Needed it for baby bottles. Staff were rude

Hotel was great, theme park Fantastic

Stayed in July 2025

No access to gym during the day until 6pm -10pm which then you are to pay €10 per day . Bar had limited liquor’s.

Location

Stayed in August 2025

There were services closed: There is a bar in the pool closed, and it is July!

Located within the PortAventura Park

Stayed in July 2025

No red wine served at pool bar. No soap in public area toilets first few days Adult entertainment on site some nights would be good (children's entertainment very good)

Breakfast very good. Good selection

Stayed in July 2025

Very limited options for food outside mealtimes. 2 restaurants were closed the entire time we were there. Only buffet restaurant open for dinner in evening Very strict rules around pool, yet outside opening and closing times ( before 10am and after 9pm) people were in the pool and no security in sight.....we witnessed people swimming in darkness at 1am. No complimentary water provided in rooms. Signs up in restaurant at breakfast forbidding the filling up of water bottles......considering it was roughly 35 degrees daily, was a really petty rule. No instructions on arrival as to how to locate our rooms which was extremely difficult at 11pm to negotiate 14 different buildings.

Good location between the park and Salou. Staff were all lovely and helpful. Liked the theme of the hotel. Rooms were spacious and spotless. Housekeeping made beds ands changed towels daily.

Stayed in July 2025

The rooms were not as good as they were the last time we stayed, and the TV channels were unavailable most of the time. The pool also was not very clean with leafs and debris in it.

Breakfast was very good with nice fresh produce. Staff were friendly, and overall, the kids enjoyed the experience.

Stayed in July 2025

Self check in. Also check in time being 3pm but rooms not being ready till 4.15pm

Most things are really nice and done well.

Stayed in June 2025

Bedrooms were a little dated

Lovely reception and outdoor areas

Stayed in June 2025