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Reviews of Paratene Ostatu Habitaciones 1 stars

San José de Goikoa, 1, 48950 Erandio, Spain

#3 of 8 hotels in Erandio

Guests' Choice

Review score

Based on 37 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    8.3

  • Facilities

    8.2

  • Staff

    8.2

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 4 September 2025

    7.0
    Been affraid to loose my flight.
    • Leisure trip
    • Solo traveller
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    I made sure I need a Taxi I was waiting at the main door taxi somewhere else . I ALL MOST LOST MY FLIGHT. IT WAS TERRIBLE. I got a lift finaly from thr main road. I can't reccomment to any one. The place was very clean.

    Very clean.

    Stayed in September 2025

  • Reviewed: 30 August 2025

    8.0
    Nice Family stay close to bilbao, and yet very much basque country.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Bathroom
    • Stayed 1 night

    No complaints, sorry. Be aware that you can hear the airplanes from the airport, but it was no problem whatsoever for us.

    everything worked well and the house is very nice. I think the room in the 3rd floor is great for families, and they have a wheelchair accessible one in the ground floor. Otherwise there are shared kitchen and a nice seating area for independent travellers, and there are two very nice cafe/brasserie type of restaurants 4 minutes walking distance -- especially breakfast was amazing (great tortillas, great service and cheap). The host was super nice and helpful, and we could ask for extra requests via whatsApp. Everything very efficient.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    7.0
    Convenient for one night.
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    One shared bathroom for too many rooms

    Clean, efficient. Alex was clear and communicative. Free parking nearby, I could see from my window.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Great location for Bilbao airport and good value!
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It’s a basic.

    Location and Value.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    8.0
    Great location - airport, city, beaches.
    • Leisure trip
    • Group
    • Quadruple Room with Bathroom
    • Stayed 2 nights

    Shared kitchen is poorly equipped. There is a plenty of apartments, but in the kitchen there is just 1 cup and about 6 glasses. There are not glasses for wine, cups for coffee etc. As accommodation is close to beaches there can be clothes dryer.

    Nice accommodation. Great location for airport, downtown (15mins by car), beach. Comfortable beds. Children's playground is very close. Parking places 100m.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No Aircon but this place is good value for money.

    Perfect for the airport. We arrived late after a puncture on the car so we were a little concerned looking at previous comments. The 24 hour reception number was great. Alex could speak English and he got us checked in quickly and efficiently.

    Stayed in August 2025

  • Reviewed: 19 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Rooms need some fans. It would be very helpful if the host provided more information on eating and shopping in the local area. You are quite a way out of the city centre.

    The staff were helpful and kind, especially the cleaning lady. Well equipped kitchen.

    Stayed in July 2025

  • Reviewed: 21 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Unmanned facility, nearby parking lot closed, no fan/or a/c in room, toilet tissue taken in middle of night/none other available, open window allowed mosquitos in room at night, interrupting sleep.

    Quiet location/easy access to airport, clean room, accessible kitchen,

    Stayed in June 2025

  • Reviewed: 30 April 2025

    8.0
    Comfortable, Convenient and Great Value
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Terrace
    • Stayed 1 night

    There was two issue that, while irritating, didn't taint our overall stay. The first was, for whatever reason, our key cards didn't work on the intermediate doors, so we were technically trapped inside the boundary of the building for our stay. The staff didn't seem to be there much and communications was a bit of a challenge. My wife is Portuguese and is competent with Spanish, yet still struggled, so I'd wonder how someone would fare with no Spanish at all. The second issue was there appeared to be a faulty fan in the kitchen area that ran for the whole night. It sounded a bit like an extractor fan but I couldn't find any switch for it. It probably wouldn't bother most people but we had to sleep with the bedroom doors open due to our little ones being afraid, so in the dead of night, the noise of the fan became quite apparent. That said, it didn't impede me from getting back to sleep anytime I awakened.

    We booked a two bed apartment and I have to say it was massive and very well equipped. Their fridge, for example, was bigger than ours. There were lots of beds for the little ones, and the staggered arrangement was a big hit for them. I was a little concerned about the proximity to the airport meaning a lot of noise, but the apartment appears to be well isolated and it had no impact on us. There is a lot of parking, which is free, and the general area itself feels like a quiet countryside village, with a nearby building of historic significance - it certainly didn't feel like we on the edge of a large city.

    Stayed in April 2025

  • Reviewed: 25 February 2025

    8.0
    Cheap, clean and near the airport !
    • Leisure trip
    • Group
    • Quadruple Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It was a bit too warm but nothing else to say !

    Near the airport, clean and good price

    Stayed in February 2025

  • Reviewed: 2 November 2024

    9.0
    Clean, comfortable and close to Bilbao Airport
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Terrace
    • Stayed 1 night
    • Submitted via mobile

    The appartment was clean and comfortable and close to the airport.

    Stayed in November 2024

  • Reviewed: 28 October 2024

    8.0
    Fantastic Hosts, Good location, spotlessly clean, comfortable stay
    • Leisure trip
    • Solo traveller
    • Single Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No dustbin in room, only one socket at side of bed so if you wanted to plug devices in you couldn’t have lamp on. There was another socket across the room but too far to plug in phone and relax in bed whilst it’s charging after a long drive. Water machine downstairs only took coins and I only had notes so lay thirsty the whole night. I was aware when I booked it was a shared bathroom but this was the only available choice when booking. As I have Crohn’s disease it was a wrong choice for me personally as I need to frequent the bathroom but every time l went to the bathroom it was occupied. It also didn’t feel very private and there were used towels from other occupants left on the floor. There was a noisy client that selfishly kept the entire building awake until 3am but this is not the fault of the hotel as there was nobody on reception and they have a quiet policy that the client disrespected. So no sleep until 3am then waken at 8am to noise pollution from maintenance works that continued up until check out at 12 am.

    The host was a perfect gentlemen and did everything to accommodate and make you welcome and your stay comfortable. The reception staff in morning and cleaning staff were also very polite and helpful. The hotel was spotlessly clean in all areas. The hotel is modern and well maintained. The location was a bit tricky to find on Sat Nav but when found was in a nice location. Outside garden area / patio is a nice area to sit. Bed was very comfortable.

    Stayed in October 2024

  • Reviewed: 19 October 2024

    9.0
    Last minute booking was a blessing
    • Leisure trip
    • Group
    • Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The mattress was very soft, I like it a bit firmer. But that's not a deal breaker, especially at this price point

    The host went out of his way to show us the town, offered us a different room and more blankets. They where overall very accommodating, absolutely delightful

    Stayed in October 2024

  • Reviewed: 4 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights

    We made a mistake with the dates. The owner was very flexible in finding a solution. The beds are very comfortable. The rooms where clean and complete. Highly recommended.

    Stayed in September 2025

  • Reviewed: 20 August 2025

    10
    Nice stay
    • Business trip
    • Family with young children
    • Double or Twin Room with Private Bathroom
    • Stayed 2 nights

    Strange check-in system

    Honestly didn't expect much from this place and was pleasantly surprised. The room was big, parking nearby, and since the neighborhood is residential, it doesn't feel unsafe. There are a bunch of playgrounds for the kids nearby. And a great chickenplace right down the road (Batzoki Erandio Goikoa). If you are visiting Bilbao by car, I would recommend.

    Stayed in July 2025

  • Reviewed: 16 August 2025

    3.0
    Disappointing. Suitable for an overnight stay but no longer than that.
    • Leisure trip
    • Family with young children
    • Twin Room with Shared Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Room was smaller than the cabin on my ship. No air con. Mosquitoes ate me alive. No kettle. Thank god for google translate.

    The young lady doing almost all of the work, cleaning, checking in, laundry, carrying luggage up to the rooms. Overworked and definitely underpaid.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    10
    Great value for money close to Bilbao
    • Leisure trip
    • Family with young children
    • Quadruple Room with Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    It's a bit of a drive to get into Bilbao (15min), but I knew that when booking the place so it wasn't a surprise. There's no good transit options from here in to the city, so hopefully you have a car...

    It was a great place to stay close to Bilbao for a reasonable price. The place was clean and we had access to a large communal kitchen + outdoor seating/dining area. There was also ample free parking across the street - which was a big help for us traveling by car. The village of Erandio is small and quiet, which suited us and the kids for getting a good night's sleep.

    Stayed in August 2025

  • Reviewed: 7 August 2025

    5.0
    Nice comfortable property. Poor communication prior to arrival
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Communication could be better. No response to messages on Booking.com system or direct email, including asking for a cot for our infant daughter in advance of our stay. Spoke by phone on arrival and was told a cot no longer available.

    Nice well appointed and clean property.

    Stayed in August 2025

  • Reviewed: 17 July 2025

    1.0
    Not what I expected
    • Leisure trip
    • Family with young children
    • Quadruple Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Communication

    Easy to get, close to airport

    Stayed in July 2025

  • Reviewed: 9 July 2025

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Forgot my jacket. Already wrote mails in Spanish and English bot unfortunately no reply

    Stayed in May 2025

  • Reviewed: 18 May 2025

    6.0
    Good price but too simple accommodation with suboptimal bathroom cleanliness. I would not come again
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Pretty loudly The bathroom had a bad smell. Check-in only possible by phone.

    Location Price

    Stayed in May 2025

  • Reviewed: 23 March 2025

    1.0
    Wrong room and double payment.
    • Leisure trip
    • Family with young children
    • Quadruple Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    We booked a quadruple room for a family of four, but were only give a double room, which was completely unsuitable for the 4 of us. This was resolved after an hour or so, but we were also double charged for our stay: once by Booking.com; and also direclty by the accommodation itself. We are still awaiting the this to be resolved, and have not yet received a refund. This, and the room mix-up have detracted from what is actually a good choice to stay near Bilbao airport.

    Great location near the airport, with an excellent bar/pizzeria a short walk away.

    Stayed in February 2025

  • Reviewed: 17 February 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Quadruple Room with Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Amazing conditions, maximum Sympathy

    Stayed in February 2025

  • Reviewed: 17 February 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Quadruple Room with Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Maximum Sympathy, great conditions

    Stayed in February 2025

Showing 1 – 25

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