Reviews of Hotel Nuevo Palas This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Avda. de la Alpujarra, 24, 18420 Lanjarón, Spain
#30 of 40 hotels in Lanjarón
Guests' ChoiceReview Score
Based on 27 hotel reviews
7.7Score breakdown
-
Cleanliness
8.3
-
Comfort
7.7
-
Location
8.9
-
Facilities
7.4
-
Staff
8.7
-
Value for money
8.0
-
Free Wifi
7.0
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
-
Reviewed: August 23, 2025
Karen
United Kingdom19 Reviews3 helpful votes8.0“A lovely stay which was exceptionally good value for money including a spa visit and typical spanish breakfast.”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
The air-con was quite noisy so we switched it off and opened the balcony door.
It was basic but what we expected. The bed was comfortable and the room was large and clean. We had a balcony to the street and it wasn’t too noisy even with the door open. The staff were very friendly. Breakfast was typical Spanish with bread, cheese, cold meats, fruit, cereal and coffee. Different types of milk were available including oat and soya. We had lunch included which was at the spa hotel and it was okay. We also had a fantastic hour at the spa included, which made the stay exceptionally good value for money. We would definitely come back for a similar offer. Lanjarón itself is really nice with lots of cafes, bars and restaurants and shops selling various crafts. Typical Spanish town with lots of ambience. Would recommend a visit.
Stayed in August 2025
-
Reviewed: October 30, 2024
Jacqueline
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
Reception not 24/7
Benefit of visiting the spa.
Stayed in October 2024
-
Reviewed: October 21, 2024
Zoe
United Kingdom2 Reviews7.0“Good value, no frills in a great location”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 4 nights
For the price and location the hotel hit the nail on the head. It was as expected from the description, photos and customer reviews. A typical old school Spanish 3 star with a touch of faded glory. Staff were very helpful sorting us additional pillows and gluten free bread for my partner at breakfast. Met all the basics and was clean and comfortable.
Stayed in October 2024
-
Reviewed: June 17, 2024
Ray
United Kingdom2 Reviews8.0“Excellent staff, great room and food”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
Our room was near to the road
Stayed in June 2024
-
Reviewed: May 7, 2024
Ann
United Kingdom19 Reviews8.0“Very pleasant stay in lovely location”- • Leisure trip
- • Group
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast could have been better. Parking to be found a little way away.
Pleasant staff. Link to thermal spa great.
Stayed in May 2024
-
Reviewed: November 27, 2023
Marian
Gibraltar14 Reviews1 helpful vote7.0Good- • Leisure trip
- • Group
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
Beds too firm and hard
Staff were helpful
Stayed in November 2023
-
Reviewed: October 18, 2023
Giulia
Italy7 Reviews7.0Good- • Leisure trip
- • Couple
- • Superior Double Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
It’s really old
The room was very big
Stayed in October 2023
-
Reviewed: September 3, 2023
Miriam
Spain2 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Double Room with Spa Access
- • Stayed 3 nights
- • Submitted from a mobile device
Todo en general. Destaco a Loli(la china😅) es una persona increible.
Stayed in August 2023
-
Reviewed: August 4, 2023
John
Spain26 Reviews1 helpful vote8.0“Loved the visit to the spa which was included in the price.”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
We had an interior room that did not have a good view
Continental breakfast simple but included in the price.
Stayed in July 2023
-
Reviewed: October 18, 2022
Bethan
United Kingdom26 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
Very friendly and helpful staff, good location, lovely building
Stayed in October 2022
-
Reviewed: September 15, 2022
Ben
United Kingdom7 Reviews2 helpful votes8.0“Lovely stay at a very Spanish hotel in the centre of Lanjaron”- • Leisure trip
- • Solo traveler
- • Triple Room
- • Stayed 2 nights
Quite basic for the money
Very friendly staff. The room was very clean. Breakfast was perfect and Spanish.
Stayed in September 2022
-
Reviewed: April 22, 2025
Rosario
Spain56 Reviews8 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 3 nights
- • Submitted from a mobile device
It was close to the Balneario. Elevator. Breakfast. Heating. Beds. Shower.
Stayed in April 2025
-
Reviewed: August 15, 2023
Karolína
Czech Republic2 Reviews1.0“disappointment”- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
We did not like the room facility (old and very loud air conditioning which resulted in minimum sleep. But I have to mention that the serviceman tried to fix it, but anyway the overall condition of the air conditioning is bad and should be replaced. Plus, we had reservation for dinner which we did not make on time thanks to the traffic. We asked for solutions but there was none, so we paid dinner even though we did not have it. Not mentioning the breakfast, which was really bad for the money..
One really nice and friendly waitress and even though the dinner was basic we really liked it and she accompanied us with her nice attitude:)
Stayed in August 2023
-
Reviewed: August 6, 2023
Chemical_john
Spain8 Reviews5.0“The hotel is in a superb location but SOME of the staff urgently need a customer service course.”- • Leisure trip
- • Group
- • Double or Twin Room with Spa Access
- • Stayed 5 nights
This is very disappointing. Having previously stayed in this hotel on four previous occasions, I know that it ran like clockwork. Nothing was ever too much for the staff. There was a choice of breakfast that was served on the balcony or in the restaurant. The bar and café were permanently open and it was easy to get a drink to quench the thirst at any time. Similarly, the restaurant had a flexible menu. If you asked for something, the staff did their utmost to make sure that you had what you wanted. There was always a friendly greeting whenever you set foot on the place especially if you had luggage bags with you. Contrast all of that with the grunt that I got from the lady in the power suit who did not have a clue how to check you in, even though this was a booking from Booking.com. This receptionist told us that the bar was open from 7pm and the restaurant was open from 8pm. In actual fact, at 7.30pm., all we got was a barrel load of excuses. Power dresser or not, she NEEDS to go on a customer service course. The younger waitress, turned up late and even when she was supposed to be serving customers, spent more time chatting with her friends. In contrast, an older member of staff, who I thought that I recognized from previous visits, reminded me of the ‘Good old Days!’ Similarly, a male receptionist always gave an acknowledgement whenever I called for the lift. The power suit ignored everyone. The previous owner would NOT have tolerated such shoddy service! I do not like writing poor reviews for any web based information system but having stayed in hotels all over the world, including this one, this trip leaves a very sour taste and I am seriously considering whether I would stay here again.
Hardly any selection at breakfast. Meat, cheese, bread, croissants. No choice of eggs and no options to order eggs / yoghurts / totados as there were in previous visits.
Stayed in August 2023
-
Reviewed: July 20, 2023
Maria
Spain6 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The pillows were too low
Stayed in July 2023
-
Reviewed: May 5, 2023
Julia
United Kingdom23 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
A grand old hotel that needed some tender loving care.
Very helpful staff
Stayed in May 2023
-
Reviewed: January 15, 2025
Yassine
Spain28 Reviews3 helpful votes7.0Good- • Leisure trip
- • Solo traveler
- • Superior Double Room with Spa Access
- • Stayed 3 nights
There are no comments available for this review
Stayed in October 2024
-
Reviewed: November 26, 2024
Kristina
Lithuania43 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in November 2024
-
Reviewed: September 4, 2024
David
United Kingdom13 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Suite with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in September 2024
-
Reviewed: April 23, 2024
Elizabeth
United Kingdom26 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in April 2024
-
Reviewed: July 10, 2023
Paul
Spain22 Reviews7.0Good- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in July 2023
-
Reviewed: May 14, 2023
David
Spain22 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in May 2023
-
Reviewed: August 24, 2025
Juan
Spain11 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2025
-
Reviewed: August 14, 2025
Roberto
Portugal16 Reviews1 helpful vote6.0Pleasant- • Couple
- • Double or Twin Room with Spa Access
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in August 2025
Showing 1 - 25
Guests also reviewed these properties:
-
Novotel Gent CentrumGhent, Belgium
-
AMT MenaDoha, Qatar
-
The Originals City, Hôtel Le Forum, Strasbourg NordSchiltigheim, France
-
Villa MathildeOstend, Belgium
-
Kazaviti HotelPrinos, Greece
-
Maison D'hôtes NiokobokkNdiébène, Senegal
-
Penzión LiptovLiptovský Ján, Slovakia
-
Turtle Surf Camp SiargaoGeneral Luna, Philippines
