Room key got demagnetised 3 times in 3 days. Front desk staff were a little bit impatient about it.

Nice clean hotel with good food

Stayed in September 2025

Room size too small

Staff were very friendly and helpful

Stayed in August 2025

It was not as good as I hope for for this type of hotel.

It was good.

Stayed in September 2025

A little bit far from the centre. Need to take bus or taxi to get to all the tourist attractions

Clean and comfortable. Very friendly staff and nice breakfast

Stayed in August 2025

Staff were very helpful and accommodating.

Stayed in August 2025

Swimming pool was not clean. No filtration i guess. Could be more more better

Staff

Stayed in August 2025

Would have liked a higher room !

Great central location. Lovely suite . Rooftop bar and pool are super. Free minibar and fluffy robes and slippers in the suite were lovely touches. Extremely helpful and friendly staff . Nice breakfast selection.

Stayed in August 2025

The elevator system with the electronic cards had some issues but it did not matter to us, considering the overall hotel experience met and in some cases (location, room amenities,breakfast) exceeded our expectations.

The location of the hotel is one of its best assets. Right in the middle of the city’s attractions and the beaches, moving around the city is very easy. The Mall just 1 minute walk from the hotel is also a big plus, with a lot of options for F&B, a super market and various stores to shop. The roof top of the hotel with the bar and the pool is definitely a special treat for the guests. Yes, many might say that the pool is quite small for such a hotel and that’s true, as it gets quite crowded and it’s difficult to use it, but this is the case with most of the rooftop pools in Barcelona Hotels. The room was spacious enough for a family of 4. The view to the city from the 14th floor really made it special. The hotel staff is professional and eager to assist with any requests imposed. Special shout out to Ivan in the reception for his willingness to assist us in various requests and the staff at the rooftop bar that did their best to service the guests during rush hour. Breakfast at Novotel has a variety of options to choose from. The breakfast venue is also great as you feel like you are having breakfast in the city. As a last remark, moving around the city with taxis is quite cheap and right outside the hotel there are always available taxis, which saved us a lot of time.

Stayed in August 2025

1) It should be trash can also at wc. 2) Toilet brush should be at wc. 3) Card system is terrible. You should change card types or system. 4) Swimming pool is small and not properly clean at all.

Our suit room was great. View and free of charge everyday refreshments full mini bar is exceptional. Metro is very close. Only the card system is terrible which we can use elevators and for the rooms. You have to change card system immediately.

Stayed in August 2025

Swimming pool was a bit scuzzy in places. Key cards for lift qnd room often not working.

Swimming pool on roof and amazing views Staff very friendly and helpful AMAZING breakfast. Good quality and selection

Stayed in August 2025

Sofa bed wasn’t the best.

Cleanliness, especially breakfast cutlery as some hotels don’t clean cutlery good, but this hotel does clean good. Location. Parking facilities. Didn’t charge me anything for parking my car, great gesture! Breaking was excellent with a great variety, right next to Westfield shopping center, which was super!

Stayed in July 2025

Happy

Stayed in July 2025

Nothing

All is good

Stayed in July 2025

N/A

Staff and clean rooms

Stayed in July 2025

Nothing!

Lovely building, well maintained. Staff exceptionally kind and helpful.

Stayed in July 2025

Unfortunately, the breakfast staff was not very helpful. We mentioned our gluten and dairy-free dietary needs, and all they did was hand us some gluten-free bread before disappearing. In other hotels, staff took the time to explain what items on the buffet were safe to eat—like certain sausages—and even offered to prepare dairy-free scrambled eggs. A bit more care and communication would have made a big difference.

The hotel offers modern facilities and spacious, comfortable bedrooms.

Stayed in June 2025

The shower was lovely, and the Rituals shower gel was a nice touch that made the experience even more enjoyable. The washbasin was fine, but you need to be careful not to leave the button pressed, as it can block the drain and cause water to build up

I loved the variety of Spanish food offered at breakfast—everything was simply delicious. The room was comfortable, and the air conditioning kept the right temperature.

Stayed in May 2025

A couple of things : We were denied turn down service or housekeeping services in the evening. We had gone to the beach and the room needed a clean. The staff is a little stand offish we got there at 12 PM after 20 hours of travel. Were given a room at 1330 as the official check in time was 2 PM. We were checking out at 8 AM but was reminded by the staff at reception several times that we were given a room a little early.

Good Location in Sant Martí (Near the Glories Shopping Mall with lots of meal options). Clean Hotel just outside a Taxi Stand and just outside a Hop-On, Hop-Off Station which is easy to tour Barcelona with.

Stayed in July 2025

The pool is small. I wish you had umbrellas to help protect people from the sun and make it more comfortable. I wish you had a mat to place on the floor of the shower because it was slippery and felt unsafe.

The staff was excellent but two staff members at the front desk really stood out. Coral and Filip. They took a lot of time to explain the trasit system that allowed us to go to places we wanted to see.

Stayed in July 2025

Shower head wouldn’t stay in place so kept spraying onto the floor.

Great location, quiet and clean rooms, very comfortable beds.

Stayed in July 2025

Swimming pool is too small.

Very near to the Glorious MRT station. The breakfast is good.

Stayed in June 2025

It was a decent hotel, next to tram stop and metro wasn't far away either.

Stayed in June 2025

Good location and beautiful view of the city

Stayed in June 2025

Elevator has many times out of service. Windows arevnot easy to open, makes some smell in the room. Keys stuck for working for many times.

Stayed in June 2025