Reviews of NH Ciutat de Reus 4 stars
Avinguda Marià Fortuny, 85, 43203 Reus, Spain
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewEl late check out debería ser más flexible
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great, but it could have done with more vegan options.
There were no hot meals available for evening dinner
Dear Sumanjit, We're delighted to hear that you enjoyed our breakfast offerings. Your input about expanding our vegan options is well-received and we appreciate your suggestions. As for your evening dining experience, we're sorry that it did not live up to your expectations. Our aim has always been to provide a wide variety of options to cater to the diverse tastes and dietary requirements of all our guests. Your feedback is valuable to us as we continue to strive for excellence in our service. We hope to have the opportunity to welcome you back to our hotel in the future. Yours sincerely, Fanny Batlle . Manager NH Ciutat de Reus
Dear Sumanjit, We're delighted to hear that you enjoyed our breakfast offerings. Your input about expanding our vegan options is well-received and we appreciate your suggestions. As for your evening dining experience, we're sorry that it… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLovely big bedroom and bathroom, clean and comfortable...
Bar was only open from 8pm-10pm, thst wasn't explained to us... it would have good to have had a nightcap before bed, especially after a 15-20 minute walk from the main square in 35°+ heat 🥵 Breakfast was very expensive, much cheaper in the square...
Dear Jenny, Your feedback is greatly appreciated and we are delighted to hear that you found our rooms to your liking in terms of size, cleanliness, and comfort. We apologize for any misunderstanding regarding the operating hours of our bar. Your comfort and satisfaction are our top priority and we value your input for continual improvement. Regarding the breakfast pricing, we strive to offer a diverse range of high-quality options to kickstart your day. We understand the comparison with local square pricing, and appreciate your perspective. Thank you for choosing our hotel and we look forward to the opportunity of welcoming you back in the future. Best regards. Fanny Batlle- Manager NH Ciutat de Reus
Dear Jenny, Your feedback is greatly appreciated and we are delighted to hear that you found our rooms to your liking in terms of size, cleanliness, and comfort. We apologize for any misunderstanding regarding the operating hours of our b… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe food
The room was not value for money,my AC was bad. The receptionist at that time claimed she was the only one in the hotel and all the rooms were full,how will there be just one receptionist for the night with a full booking?
Dear Omobolanle, Thank you for your review on Booking.com. We are satisfied to understand you enjoyed an overall pleasant experience in our Hotel. Sadly, some aspects were not up to your expectations which will be analyzed in order to level up our service. We look forward to have the opportunity to welcome you back in the future. Kind Regards, Fanny Batlle - Manager Hotel NH Ciutat de Reus
Dear Omobolanle, Thank you for your review on Booking.com. We are satisfied to understand you enjoyed an overall pleasant experience in our Hotel. Sadly, some aspects were not up to your expectations which will be analyzed in order to lev… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewTerrible view
Dear Laura, We appreciate you taking a few minutes to review your stay at our hotel. We are working to improve our facilities to the fullest and will continue to carry out improvements that enhance the quality of our guests' stay, including those who wish to have an sea view from 10 kilometers away... Best regards. Fanny Batlle – Manager of the NH Ciutat de Reus Hotel
Dear Laura, We appreciate you taking a few minutes to review your stay at our hotel. We are working to improve our facilities to the fullest and will continue to carry out improvements that enhance the quality of our guests' stay, includin… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe room was very bright and spacious. They provided us with a cot and a kettle for our baby, as requested. Breakfast was nice, with local pà amb tomàquet, embotits, cheese selections and an excellent olive oil from the area.
All was great. The hotel is ageing as all the buildings, and some wee things can be deteriorating like one of the sockets in our room that wasn't fully attached to the wall. However, that didn't affect our overall impression.
Dear Victor & Valeria, It's wonderful to hear that you had an enjoyable stay with us and found our rooms to be bright and spacious. We're pleased to have been able to accommodate your requests for a cot and kettle for your baby. We're glad that our breakfast offerings, featuring local delicacies, were appealing to you. Indeed, our aim is to provide a taste of the local culture through our food selection. As for your note about the aging of the building and the socket not being fully attached, it's indeed true that charming older buildings like ours may experience such signs of character. While we strive to ensure that these do not affect our guests' comfort and safety, your feedback is valuable to us. Thank you for choosing to stay with us. We look forward to the opportunity to welcome you back in the future. Kind regards. Fanny Batlle - Manager NH Ciutat de Reus
Dear Victor & Valeria, It's wonderful to hear that you had an enjoyable stay with us and found our rooms to be bright and spacious. We're pleased to have been able to accommodate your requests for a cot and kettle for your baby. We're gl… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewAccommodating for our little one. For example, as it wasn’t standard in the room, they kindly provided a kettle so we could prepare baby bottles. The location is fantastic, with plenty of shops and cafés nearby. Contrary to some reviews I read, the air conditioning was not controlled centrally at least in our room. We could adjust it ourselves comfortably. The front desk staff were friendly, polite, and made us feel genuinely welcome. Provided a baby cot but that took up a lot of space in the room. Our rooms were next to each other which made life a lot more easier.
• There weren’t enough electrical sockets in the room. • The bathtub felt a bit unsafe without a slip mat. I had to take extra caution each time I showered. • €15 per day at the hotel that fee felt steep. Plus, parking availability around the hotel was very limited after 8 pm likely why the on-site parking price is so high. •I would have appreciated the usual room extras like complimentary water, coffee, tea, or biscuits items often included in similar hotels.
Dear Shamika, Thank you for having chosen our hotel to rest during your stay in our city. Our guests' feedback is really important to us and we really appreciate that you have shared with us. We will be happy to receive your visit whenever you wish and it will be a pleasure to try to offer you a better service if that is possible. Sincerely Fanny Batlle – Manager Hotel NH Ciutat de Reus
Dear Shamika, Thank you for having chosen our hotel to rest during your stay in our city. Our guests' feedback is really important to us and we really appreciate that you have shared with us. We will be happy to receive your visit whe… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewIt was clean, staff were helpfull
We arrived on sunday so everything was closed what was a bit inconvenient
Dear Dri, It is heartening to know that you found our premises to be spotless and our staff helpful. Our team is committed to providing the highest level of service, and they will be pleased to hear your kind words. On the other hand, we are sorry to hear about your experience upon arrival on a Sunday. While we understand the inconvenience it may have caused, please be aware that most establishments in the vicinity have Sunday as their day off. This is a common practice in the area, and not within our control. In the future, we would suggest planning ahead for Sundays, perhaps by stocking up on necessary items the day before or exploring the city's many other attractions that remain open. We hope this did not mar your overall experience and we look forward to having you as our guest again. Kind regards. Fanny Batlle- Manager NH Ciutat de Reus
Dear Dri, It is heartening to know that you found our premises to be spotless and our staff helpful. Our team is committed to providing the highest level of service, and they will be pleased to hear your kind words. On the other hand, we … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewGood location and nice service.staff perfect
NA
Dear Nader, Your positive comments regarding our location and service are greatly appreciated. It is heartening to know that our staff members left such a positive impression on you. This is exactly the kind of experience we aim to provide to every guest. It is of utmost importance to us that our guests feel well cared for during their stay, and your feedback indicates that we were successful in this. Looking forward to welcoming you back to our hotel in the future. Best Regards. Fanny Batlle - Manager NH Ciutat de Reus
Dear Nader, Your positive comments regarding our location and service are greatly appreciated. It is heartening to know that our staff members left such a positive impression on you. This is exactly the kind of experience we aim to provide… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewParking
Everything. Dirty bedsheets with stains, shower not working properly, A/C works when it wants to (not when you turn it off or on), beds uncomfortable, no welcome water bottle in the room, very noisy
Dear Andrei, Your feedback is essential to us, and we are disheartened to learn that your stay did not meet your expectations. Cleanliness and comfort are of utmost importance to us, and we are sorry to hear about the issues you encountered with the room conditions. As for the noise, we understand how crucial a peaceful environment is for a relaxing stay. We genuinely hope that this experience will not deter you from choosing us in the future. We aim to provide our guests with a comfortable and satisfying experience. Your comments are taken seriously, and we appreciate you bringing these matters to our attention. Fanny Batlle- Manager NH Ciutat de Reus
Dear Andrei, Your feedback is essential to us, and we are disheartened to learn that your stay did not meet your expectations. Cleanliness and comfort are of utmost importance to us, and we are sorry to hear about the issues you encountere… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe staff I interacted with is very polite and tries to accomodate your needs, but the problem is that the hotel itself is really not at all good.
the HOTTEST hotel I ever stayed in, I was sweating in the room as the AC worked very poorly, making the room an unpleasant sauna. Corridors have a really bad smell on the 5th floor. The staff is helpful but can't change the structure of this poorly built hotel.
Dear Paulo, Your feedback is greatly appreciated. It's heartening to know that our staff has been commendable in their efforts to serve you. However, it's unfortunate that certain aspects of your stay have not lived up to your expectations. Creating a comfortable and enjoyable environment for our guests is key in our philosophy. Ideally, the temperature in every room should be at a level that ensures our guests are comfortable at all times. It's regrettable to hear this was not your experience. Your observations about the 5th floor are also noted. An ideal stay at our hotel should be paired with an appealing ambiance throughout all our facilities. While we cannot alter the structure of the hotel, we can assuredly maintain our commitment to service and hospitality. We hope to have the opportunity to serve you again and provide a better experience. Best Regards. Fanny Batlle - Manager NH Ciutat de Reus
Dear Paulo, Your feedback is greatly appreciated. It's heartening to know that our staff has been commendable in their efforts to serve you. However, it's unfortunate that certain aspects of your stay have not lived up to your expectations… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified review