Exceptional team of receptionists and in general. Comfort.

Stayed in August 2025

Great walkable location

Stayed in September 2025

Some mold in the bathroom and a little swimming pool 1,20 m deep max

Various and qualitative breakfast 20 minutes walk from citycenter

Stayed in August 2025

Nothing.

Good location with excellent accommodation. We asked for a quiet room on a higher floor and got what we asked for. Service was good and breakfast was good. Ability to park our car was a bonus too.

Stayed in September 2025

Excellent breakfast. The room was very comfortable, the A/C worked quite well (it was very hot outside), and the staff were friendly and pleasant to deal with. I highly recommend this hotel.

Stayed in July 2025

The staff were beyond helpful; the rooms were very comfortable with outstanding views, taxi to the Albaicin at night arrived within minutes and very reasonable. Breakfast was superb - the buffet was vast and very attentive staff.

Stayed in August 2025

Well, even I talked with the reservation to clarify the prices and everything the reception still managed to get confused with my reservation 4 times and that actually made me quite surprised for a 5 star hotel, I've been telling them to look at our messages with the reservation but he denied, almost screwed up my surprise for my partner for easily getting confused about the prices, and then at the check out they told me I still have to pay more because there's been a mistake when charging me, really I don't know if there's any miscommunication between reservation and reception but that's actually not normal, we have our booking messages where I repeatedly ask again about the final price but they still actually managed to get confused 4x, I suggest that they might as well look carefully for it before the check in day to avoid these stuffs which is really annoying, other thing is the bathtub, there wasn't any part where they say in booking that bathtubs can't actually be used as a BATHTUB, we took some soap bubbles to enjoy in bathtub in our last day but doesn't work, I mean why would you put a bathtub when it can't be used like one? There's actually the paper there like "we are saving water " etc, should be nice to put that in fine print as well,I went to a 3 star hotels where u can use Bathtub as it supposed to be, might as well just put a normal shower instead of a bathtub, one of the massage holes of the shower is not working and the left faucet was stuck, I felt like I had the baddest room of a five star,fortunately it didn't ruined our vacation but had to say those things are actually annoying.

Everything, mostly the breakfast area, good location, there's free parking area nearby on the street also considering it's very difficult to park free in the city center, staff were very kind mostly the woman who was making omelettes the day 12/08, she is such a sweet lady. Pool is small but we prefer to go to the beach so there's no big issues.

Stayed in August 2025

Potentially a wee bit of a far walk from the centre of town.

Pool and bar on the roof were excellent, room was immaculate

Stayed in July 2025

Not much to dislike. Pool area lacked sufficient parasols and shade from extreme heat. Hotel restaurant Arrozante not open for dinner.

Just about everything. Nice bar, nice restaurant, lovely breakfast area, great parking, very friendly staff and clean comfortable room. Superb elevators, no waiting.

Stayed in July 2025

Staff very friendly and helpful

Stayed in July 2025

The pool is quite small and other guests had unruly children. Not the hotels fault at all.

The staff at this hotel are always first class. Friendly, efficient, and helpful.

Stayed in July 2025

Nothing, we were pleased with everything and would return without hesitation.

The location is great the staff at reception was extremely helpful and made us feel welcome We had breakfast in the morning and it was amazing

Stayed in July 2025

The pool is smaller than I thought, but this is in a very hot part of Spain with water restrictions, so I understand

Excellent, friendly staff from top to bottom. Very clean, nothing was too much 😁

Stayed in July 2025

One member of reception staff very rude

Lovely friendly staff, great location, great food and good value

Stayed in July 2025

Honestly first class

Absolutely fantastic

Stayed in July 2025

Always clean great value pleasant breakfast for the money could not ask for more

Stayed in July 2025

Not applicable

Excelent breakfast, Excelent Room and View . Gppd Bed. A Very nice Hotel to stay one nigth or more with your famaly.

Stayed in June 2025

The room was large and very clean. The hotel is easy to get to if driving into Granada. The staff were very helpful and extremely polite. Delicious breakfast.

Stayed in June 2025

A bit far from city centre, very soft mattress

Fantastic breakfast, very clean room, reasonable price

Stayed in June 2025

Everything possibly you can name was perfect 👌

Stayed in June 2025

The pool area apparently is not meant for relaxing and sunbathing: loud club music was played and it didn’t march the serenity of the rest of the hotel. Nonetheless this did not spoil our stay!

From staff to room, our stay was perfect! They understood our unique travel needs and made the extra effort and gave us fitting advice. The room was fantastic with a lovely view. Quiet cool and dart when we slept, bright when we opened the curtains again.

Stayed in June 2025

Nothing all good.

Exceptional clean room, bed & linen.. excellent customer service over & beyond our expectations, wonderful food I would highly recommend this hotel . Great price too.

Stayed in June 2025

Breakfasts were great if you don't have any allergies, but one of us is medically gluten free. There were some safe GF options available but items in the buffet that could have been GF (such as cold meats) were cross contaminated from breadsticks used as decoration. Honeycomb looked amazing but was also possibly contaminated, would be great to have some packaged honey or jam available for people with allergies.

Friendly, helpful staff. Great facilities, pool with an amazing view of Granada and mountains. Very comfortable bed. Easy to reach both train and bus station using the metro. Walkable to city centre and all of the sights.

Stayed in June 2025

The price of the parking is not included in the room. Breakfast price is excesive for the local prices. The bath tub needed some maintenance.

The room sizes and the bed confort has been excelent.

Stayed in June 2025