Reviews of Hotel Monterrey Roses by Pierre & Vacances 4 stars
Passeig Maritim 72-75, 17480 Roses, Spain
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice pool and view of the sea but no pool service eg towels have to be paid for at reception and no drinks or food available by the pool. Toilets very basic and dated.
We found the reception staff to be very slow and detached. The breakfast room staff were dreadful and so rude trying to clear the room when service finished by banging tables, plates etc. By far the most unpleasant staff we’ve experienced in any hotel. Much nicer hotel options towards the marina.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location and very clean (smelled very fresh and clean in all locations of hotel
No dislikes
Dear Chris, Thank you for taking the time to share your wonderful feedback about your stay with us. We're delighted to hear you enjoyed your stay at Hotel Monterrey Roses by Pierre & Vacances. Our team takes pride in maintaining high standards throughout the property, and we're particularly pleased you appreciated our prime beachfront location. The fresh coastal atmosphere and convenient access to local attractions remain favorite aspects among our guests. We look forward to welcoming you again soon. Best wishes,
Dear Chris, Thank you for taking the time to share your wonderful feedback about your stay with us. We're delighted to hear you enjoyed your stay at Hotel Monterrey Roses by Pierre & Vacances. Our team takes pride in maintaining high stan… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff helpful
Location
Dear Stephen, Thank you for taking the time to review your stay. We're delighted you found our hotel relaxing and appreciated our team's attentive service. Our recently renovated facilities and premium comfort standards aim to create memorable stays for all guests. While we regret any inconvenience regarding location perceptions, we're proud to offer direct beach access in Roses' prime coastal area. Our seafront position lets guests enjoy Mediterranean sunrises while being walking distance from local attractions and dining options. We certainly look forward to the pleasure of welcoming you back in the future. Kind regards,
Dear Stephen, Thank you for taking the time to review your stay. We're delighted you found our hotel relaxing and appreciated our team's attentive service. Our recently renovated facilities and premium comfort standards aim to create memo… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe swinming pool is nice. Rooms are bright and clean.
The staff at reception (especially one person) is unpleasant The bar staff don’t know their stuff, and you have to pay for your drink almost before they’ll put the glass on your table. No way to book drinks in the room. This hotel feels like 2 star or 3 star maximum, not 4 star at all.
Dear Pierre, Thank you for taking the time to share your experience. We're delighted you appreciated our swimming pool facilities, which offer guests a refreshing retreat during their stay. However, we sincerely apologize that several aspects of your experience did not meet expectations. Our team aims to deliver professional service at all times, and we regret any interactions that fell short of this standard. Regarding beverage service, our bar team typically ensures a more seamless experience and we will examine this feedback closely. Nonetheless, we're pleased you found your room well-maintained, as we prioritize providing clean and comfortable accommodations for all guests. The whole team hopes to have the pleasure of seeing you again. Best wishes, General Manager
Dear Pierre, Thank you for taking the time to share your experience. We're delighted you appreciated our swimming pool facilities, which offer guests a refreshing retreat during their stay. However, we sincerely apologize that several asp… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewVery nice staff on reception (Sole is nicest and helpful and best speaking English)Also very clean hotel. and lovely lady which clean rooms on 5th floor. Only the food could be warmer because sometimes it was cold
Only the food could be warmer because sometimes it was cold
Dear Piotr, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. It is wonderful to hear about your positive experience at Hotel Monterrey Roses by Pierre & Vacances. We’re delighted our reception team made such a positive impression and that you appreciated the spotless environment maintained by our housekeeping staff. Our renovated facilities and comfortable accommodations aim to provide consistent quality for every guest. We regret any inconvenience regarding meal temperatures and have reinforced our service protocols to ensure dishes meet expected standards. Finally, we’re thrilled you enjoyed our prime beachfront location – this seaside setting remains a highlight we’re proud to offer. It would be a pleasure to welcome you again. Kind regards,
Dear Piotr, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. It is wonderful to hear about your positive experience at Hotel Monterrey Roses by Pierre & Vacances. We’re delighted ou… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewSituation, breakfast, swimming pool
Parking places complicated with full hotel
Dear Guest, Thank you for reviewing your recent experience. We are thrilled you enjoyed your stay at Hotel Monterrey Roses by Pierre & Vacances. It was our pleasure to provide comfortable accommodations and quality breakfast options alongside our seaside swimming pool facilities. Regarding parking challenges during peak periods, we appreciate your feedback and remind guests our team can suggest alternative nearby parking solutions. Finally, we're delighted our beachfront location offered convenient access to explore Roses' charming coastline during your visit. We look forward to welcoming you back. With best wishes,
Dear Guest, Thank you for reviewing your recent experience. We are thrilled you enjoyed your stay at Hotel Monterrey Roses by Pierre & Vacances. It was our pleasure to provide comfortable accommodations and quality breakfast options alo… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThank you very much, our stay was very comfortable! Thanks to all the staff, reception, restaurant and bar! The food was delicious! Beach is so close!
Animation for kids)
Dear Elena, Thank you very much for your kind comments following your recent stay with us. We're delighted you enjoyed your stay at Hotel Monterrey Roses by Pierre & Vacances. Our team takes great pride in providing attentive service across all departments. The reception team works hard to ensure smooth arrivals, while our restaurant and bar staff aim to create memorable dining experiences. We regret any disappointment with our children's programming and will share your feedback with the team. It's wonderful you appreciated our culinary offerings and prime beachfront location. Being steps from Santa Margarita beach allows guests to fully enjoy Costa Brava's coastline. We hope to see you again soon. Kind regards,
Dear Elena, Thank you very much for your kind comments following your recent stay with us. We're delighted you enjoyed your stay at Hotel Monterrey Roses by Pierre & Vacances. Our team takes great pride in providing attentive service acr… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRight on the beach, very clear hotel and swimming pool. Best point to visit Cadaques and Figueres. Varied breakdasts with champagne :-))
Cold water in the swimming pool
Dear Tomasz, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. We are delighted that your stay at Hotel Monterrey Roses by Pierre & Vacances met your expectations. Your compliments about the immaculate condition of our establishment and the pristine swimming pool area warm our hearts. The morning feast with its sparkling wine selection seems to have enhanced your dining experience. However, we regret that the pool temperature did not provide the comfort you expected. Our team remains available to address such matters during your stay. Finally, we are pleased that you found our prime seafront position ideal for exploring the cultural treasures of Cadaqués and Figueres. We hope that you will return on a future occasion. All the best,
Dear Tomasz, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. We are delighted that your stay at Hotel Monterrey Roses by Pierre & Vacances met your expectations. Your compliments a… Show more
Reviewed: 11 July 2025 · Stayed in June 2025
Verified reviewLocation
The Fitness room was not available.
Dear Bert, Thank you for taking the time to share your experience with us. We are delighted that your stay at Hotel Monterrey Roses met your expectations. Our team members take great pride in maintaining high standards of service and cleanliness throughout the establishment. However, we sincerely apologize for any disappointment regarding the fitness facilities during your visit. Our team is always available to provide alternatives and assist with any concerns that may arise during your stay. Finally, we truly value your appreciation of our prime beachfront setting, which allows our guests to make the most of the Costa Brava coastline. We look forward to welcoming you back for another pleasant stay. Best regards,
Dear Bert, Thank you for taking the time to share your experience with us. We are delighted that your stay at Hotel Monterrey Roses met your expectations. Our team members take great pride in maintaining high standards of service and clea… Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewGreat location, several steps from the beach. I recommend to leave the gate to the beach open in the morning as we had to bypass. Friendly and supporting staff.
Breakfast is average, not so much to select if you stay more than a week, queues for coffee. Cleaning was not good enough, suppose that balcony was never cleaned during the stay. There were problems with air conditioning that were eventually solved. Furnishings in the hotel are a bit outdated.
Dear Evgeny, We appreciate you taking the time to share your experience with us. We are delighted that our team members provided attentive assistance throughout your visit. We sincerely apologize that some aspects of your stay did not meet your expectations. Our maintenance team promptly addressed the climate control system concerns you raised. The dining options at our establishment are regularly updated to ensure variety for extended stays. Rest assured that your comments about the accommodation upkeep have been shared with our housekeeping department. Finally, we are pleased that you enjoyed our prime seafront position, just steps away from the beautiful Santa Margarita beach. We look forward to welcoming you back for an enhanced experience. Best regards, General Manager
Dear Evgeny, We appreciate you taking the time to share your experience with us. We are delighted that our team members provided attentive assistance throughout your visit. We sincerely apologize that some aspects of your stay did not … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewBig room, lots of towels, spacy bathroom, good water pressure and temperature, powerful AC, amazing view from the balcony (pool and beach). Great location right on the beach. Good breakfast and coffee.
The AC is noizy and we had to turn it off at night.
Dear Olga, We appreciate that you took the time to share your experience with us. We are delighted that your stay at Hotel Monterrey Roses by Pierre & Vacances exceeded your expectations. The spaciousness of your accommodation, coupled with the well-appointed bathroom featuring premium fixtures and climate control system, contributed to creating a comfortable environment for your stay. The abundant supply of fresh linens enhanced the luxurious feel of your quarters. However, we sincerely apologize for any disturbance caused by the climate control system during nighttime. Our maintenance team is always available to assist guests with such matters. Finally, we are pleased that you enjoyed our prime beachfront setting, along with our carefully curated breakfast selection featuring freshly brewed coffee. We hope that you will return in the future. Best regards,
Dear Olga, We appreciate that you took the time to share your experience with us. We are delighted that your stay at Hotel Monterrey Roses by Pierre & Vacances exceeded your expectations. The spaciousness of your accommodation, coupled w… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewBig rooms and very nice
The key cards were a little bit weird didn’t work everytime
Dear Callum, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. We are delighted to learn that your stay at Hotel Monterrey Roses was such a pleasant experience. The spacious accommodation perfectly complements our commitment to exceptional hospitality, and we are pleased that our dedicated team members exceeded your expectations. However, we sincerely apologize for any inconvenience you experienced with the key cards. Our front desk team is available around the clock to promptly assist with such situations. Finally, maintaining immaculate cleanliness throughout our establishment remains one of our top priorities, and your perfect rating in this aspect brings us great satisfaction. We hope to have the opportunity to welcome you back again on a future occasion. Best regards,
Dear Callum, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. We are delighted to learn that your stay at Hotel Monterrey Roses was such a pleasant experience. The spacious accommod… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewFresh fruit, crisp pastries, made-to-order eggs and tasty churros made breakfast a highlight. Our modern, recently refurbished room faced the sea and stayed cool enough to sleep without air-conditioning. Being straight across from the beach meant we could go from sand to shower in minutes.
The breakfast coffee/juice line moved very slowly. Coming up from the beach with a stroller meant carrying it up stairs—there’s no ramp or lift near that entrance, so the only easy access is via reception. Housekeeping was a bit light and we had to request extra towels for our toddler.
Dear Maxim, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. We are delighted that our culinary offerings exceeded your expectations, particularly our morning dining experience with its selection of freshly prepared delicacies and made-to-order specialties. Your appreciation of our recently renovated accommodations brings us joy, especially knowing that the climate control features provided optimal comfort during your stay. However, we sincerely regret that certain aspects of your stay did not meet your expectations. We acknowledge your comments regarding the breakfast service flow and accessibility. Our team is always available to assist guests with any requirements, including additional amenities for families. Nonetheless, we are particularly pleased that you enjoyed our prime seafront position, which truly sets us apart. The exceptional ratings you gave to our dedicated team members, overall value, and strategic location mean a great deal to us. We hope to see you again soon. Kind regards, General Manager
Dear Maxim, Thank you for sharing your opinion after your recent stay at Hotel Monterrey Roses by Pierre & Vacances. We are delighted that our culinary offerings exceeded your expectations, particularly our morning dining experience with … Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewBed bugs resulting in blisters and infection, doctor called in to prescribe strong medication, ruined holiday, poor customer service, no response to complaints. Referred to central offices, still no response.
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe position of being beach front is it’s only asset
Distinctly average , second time of visiting here but feel the standards are deteriorating! Not enough staff , Rooms were slow to be cleaned every day . we were there for a family celebration and very disappointed in that my sister in law had to move rooms due to bed bugs !! She had to seek medical help because of the apalling bites she got . No compensation offered and no real sympathy from the front desk . Passed from department to depart at booking .com With no positive outcome for her ! Also , why are pets allowed in this hotel , surely a health hazard! Needless to say we won’t be returning !
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThere are 8 parking bays @ €15 per day, with 2 of them reserved for handicapped persons. However on street parking near the hotel is free. There are a wide variety of restaurants close by if you are on B&B. Across the road from the hotel is the local family run 'Sports Bar' who are very welcoming with low prices and excellent service.
The reason the hotel has a 4 star rating is because of its location right on the seafront. For a 4 star hotel there was no tea or coffee making facilities in the room. The dining room is very noisy and needs noise suppression as it sounds like a military barracks, there are'nt even paper tablecloths which spoil the ambience of the meal. The selection of meals are good but the chefs are not 4 star. For breakfast fried eggs are cooked en masse and left to go tepid and unappetizing the evening meal for example, the Spanish national dish Paella was either burnt, tepid or 'al dente'. Likewise the rice pudding dessert was 'al dente' and undercooked. The dessert selection was poor and tasteless. Sorry but we've been in 2 star hotels with better quality food cooked and presented. The hotel is part of a large group and with their buying power could present a much higher standard, very disappointing for a 4 star hotel. In short the management and head chef need to be more 'focused'. Throughout the reception area there was no discreet background music which left it feeling rather unwelcoming.
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewLovely location right on the beach front , rooms were clean and comfortable.
Staff weren't as friendly or helpful. Received misleading information that transport didn't operate on Sunday which in fact it did but at a reduced capacity. We took the advice in good faith and booked a taxi back to Girona which cost us 150 when we could of taken the bus for 14
Dear Aoife, Thank you for this feedback on your recent stay. We are pleased that you found your accommodations clean and comfortable during your visit. Our rooms were completely renovated in 2017, and we strive to maintain high standards of cleanliness with daily housekeeping service for all our guests. However, we are sorry that some aspects of your stay did not meet your expectations. We regret the misunderstanding regarding the Sunday transportation options; our team provided you with the information available on our website and even directed you to the bus station to confirm the schedule, which suggests that there might have been a miscommunication. Our multilingual staff aims to provide accurate information to all guests, and we take such feedback very seriously as a learning opportunity for our team. Finally, we are delighted that you appreciated our prime beachfront location. Being situated directly in front of Santa Margarita beach on the Costa Brava is one of our hotel's greatest assets, offering our guests convenient access to the beautiful Mediterranean shoreline. We would love to welcome you back to Hotel Monterrey by Pierre & Vacances for a more satisfying experience in the future. Warm regards, General Manager
Dear Aoife, Thank you for this feedback on your recent stay. We are pleased that you found your accommodations clean and comfortable during your visit. Our rooms were completely renovated in 2017, and we strive to maintain high standards o… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewRooms are very new
Breakfast could be better
Dear Patricia, We are grateful for your feedback. We appreciate your kind remarks about the condition of the rooms along with the comfort and cleanliness experienced during your stay. The recent renovation in 2017 aimed to provide a fresh and modern ambiance for all our guests, and we are pleased that this met your expectations. However, we acknowledge your comments concerning the breakfast offering. We strive to present a quality selection of Mediterranean and local dishes designed to suit various tastes, and we take your observations into consideration to continue improving this service. Finally, we are delighted that our location near Santa Margarita beach contributed positively to your visit. Being situated close to the seafront and the center of Roses offers convenient access to the beautiful surroundings and many local attractions. We look forward to welcoming you back again for an improved experience. With kindest regards, General Manager
Dear Patricia, We are grateful for your feedback. We appreciate your kind remarks about the condition of the rooms along with the comfort and cleanliness experienced during your stay. The recent renovation in 2017 aimed to provide a fresh… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewSuperb location. Very clean, long breakfast hours, late bar open until midnight. Great balcony views from our room. Friendly reception staff.
Having to be told to put our 3rd bed ourselves for our son. Very rude man served us in the bar.
Dear Jennifer, Thank you for sharing your detailed feedback about your recent stay. We are delighted you appreciated our high standards of cleanliness, the extended breakfast hours tailored for flexible mornings, and the welcoming approach of our reception team. Our bar’s late hours aim to complement evening relaxation, and we are glad it contributed to your experience. We sincerely apologize that certain aspects of your stay fell short of expectations. For families staying in triple rooms, our supplementary beds are prepared in advance based on reservation details, and we regret any inconvenience encountered. Regarding the service at the bar, this does not reflect our usual standards, and we have addressed this internally to ensure consistent professionalism. Finally, we hope our prime beachfront location and your balcony’s panoramic sea views provided memorable moments during your time in Roses. We would be honored to welcome you back for a more seamless experience. Kind regards, General Manager
Dear Jennifer, Thank you for sharing your detailed feedback about your recent stay. We are delighted you appreciated our high standards of cleanliness, the extended breakfast hours tailored for flexible mornings, and the welcoming approac… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewDecor of the hotel provided a luxury experience. Rooms were really comfy and well presented.
We arrived late (around 10.30) and we were disappointed that the bar was closed after a long drive.
Dear Susan, Thank you for sharing your experience with us. We are thrilled to hear you enjoyed your stay at Hotel Monterrey by Pierre & Vacances. It is wonderful that our elegant decor and comfortable rooms contributed to your luxurious experience. Our recent renovation in 2017 focused on creating a modern, contemporary ambiance that combines style with the natural beauty of our beachfront setting. However, we regret that our bar service did not meet your expectations during your late arrival. Our Terrace Monterrey typically remains open until midnight, and we will review this incident to ensure our operating hours are clearly communicated to all guests. We are delighted you found our facilities, staff, and location to your satisfaction. Being situated directly on Santa Margarita beach allows our guests to fully immerse themselves in the stunning Costa Brava coastline, complemented by our outdoor pool and Mediterranean cuisine. We hope to have the pleasure of welcoming you back for another memorable stay. Best regards, General Manager
Dear Susan, Thank you for sharing your experience with us. We are thrilled to hear you enjoyed your stay at Hotel Monterrey by Pierre & Vacances. It is wonderful that our elegant decor and comfortable rooms contributed to your luxurious … Show more