Reviews of Hotel Montecarlo Spa & Wellness 4 stars

The Minibar is a good idea.

Rooms could be better decorated.

Friendly staff, beautiful rooms and yummy breakfast. Particular thanks to the chef that’s making scrambled eggs! The spa was also nice but if you prefer privacy, know that it overlooks the beach so people are passing by.

Vistas y primera linea de playa

Que no tenga piscina exterior

View

This was by far the worst hotel experience we have ever had. We had booked 7 double rooms here, expecting at least basic hospitality, but what we encountered was shocking. It started already at check-in. The receptionist — a lady with glasses — was hostile, spoke down to us, and acted in a rude and dismissive way. The experience was so unpleasant that we tried to avoid her throughout our stay. She wouldn’t even tell us who the real manager was when we asked. The situation escalated when we politely asked if the air conditioning in the waiting area could be switched on. Instead of responding professionally, the receptionist reacted with arrogance and hostility. When we then asked again to speak with the manager, a man in a helmet suddenly appeared, directly threatened us to leave the hotel, and behaved in an aggressive, almost mafia-like manner. We later found out he wasn’t even the manager, just a friend of the receptionist. This was not only disrespectful but frightening. Our parents, who are over 65 years old, were with us and were genuinely scared by the aggression and intimidation. No guest — let alone elderly ones — should ever feel unsafe in a hotel. We have traveled to over 40 countries and stayed in countless hotels worldwide, but never have we experienced behavior this unprofessional, disrespectful, and unsafe. ⚠️ For your own safety, and for the safety of your family, never consider this hotel.

Breakfast and dinner buffet are good. The restaurant staff was amazing and kind. The sea view from the last floor was amazing.

The air conditioning did not work properly for the whole night. There were over 35 degrees outside during the morning and at night we were melting inside room. The air outside was fresher than our room so we stayed on the balcony. I called the reception and they told me to make sure the window was properly closed, which was but at 1am at night not much you can do. The next day they told us they had an issue with the AC machine. They said they were sorry but we were with a baby of 1.5 years old that was sweating the whole night and did not sleep (we too) so "sorry" is not enough. For a 250€/night 4 stars hotel, I would expect a much better service and treatment. In addition, the AC only works when the key card is inserted in the key holder pocket inside the room. This means that if you go to the beach and you come back, the room is an oven. The next day we had the SPA included, but there was not real ventilation (just a window open) and you can feel the air was very hot (40 degrees outside). Last but not least we were on the last floor and also with the window fully closed you can hear the music from the bar at midnight, so maybe the rooms also need better windows too.

Pros - Excellent breakfast buffet, spa access included, access to the beach directly opposite hotel. Rooms have a balcony with sea view.

Hotel is very dated. I would not classify it as 4 star. Towels were very thin. Cleaning could be improved. There was tons of dust under the bed (clear they don't vacuum/mop thoroughly. Parking is 16 Eur, 200m in a separate outdoor car park. The carpark is access by a key to a lock. The gate is difficult to open. We relied on another guest assisting us.

Location and staff helpful

The equipment in the spa was not operational. Only one water jet was working. Others ones was not but the worst is that in that period August. Only one water jet work for the whole people... The sauna was not hot at all. So not functional. They mention that the parking was included but in place, you have to pay a parking and it's too far from.the hotel. The quality of breakfast was not good. Only coffee and milk was proposed not cappuccino or other drinks. Orange juice was industrial, beans and pastries too...

Modern i confortable

Excessivament car

I really enjoyed my stay at this hotel. The staff was super kind and helpful with booking the spa and the parking with electric charger for our EV. Special shout-out for Miquel (with a q for queso), spectacular vibe. Roses was such a nice surprise overall, super clean and super relaxed ambience. True, most people we saw were of advanced age, I don’t want to say elderly because they were truly vivacious and graceful, I loved to see them enjoying life. Will definitely go back.

The only reason I don’t give it 5 starts is because the shower was not great, very low pressure and almost no water coming from it. The hand piece was better but I wanted to wash my hair and needed both hands for that.

Hotel is descent - good location, close to the beach, restaurants and boats excursions. Rooms are very small, good view, but not enough space to keep your stuff. Safe is extra charge - need to buy a big lock on reception. But all drinks in refrigerator are free of charge.

Breakfast buffet is pretty poor. Mostly eggs, ham and cheese. One type of cereal, no oatmeal or cottage cheese. Small rooms, not enough drawers or shelves.

The property was excellent. Food good and varied.

Climate control did not work in our bedroom therefore too hot at night.

Nice rooms, good roomy bathroom, everything efficiently done, staff pleasant and helpful. Good breakfast. Lovely spa (although some water jets not working)

Towels changed when not needed or requested. Alcohol portions too big! In fact, really, no complaints. We will be returning.

Attention to detail

Nothing i will definitely come back

Location

Poor food, not very relaxing to have breakfast with staff rushing around you preparing for lunch sitting, no coffee facilities in room, spa poor sauna barely warm