Reviews of HSM Solivera 4 stars
Eucaliptus, 16, 07160 Paguera, Spain
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Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewLocation close to beach and child friendly
Old rooms with MANY ANTS ALL over - both inside the room (in the kitchen, in our beds and even in our suitcases) which heavily influenced the quality of our stay
Dear guest, Thank you for taking the time to share your experience. We’re glad to hear that you appreciated the location close to the beach and that the hotel is suitable for children. However, we’re truly sorry that your stay was affected by the condition of the room and the presence of ants. This is certainly not the standard we aim to offer, and your comments have been shared with our maintenance teams to address the issue immediately. We appreciate your feedback, as it helps us to improve, and we hope you might consider giving us another chance in the future. Best regards. HSM Customer Service
Dear guest, Thank you for taking the time to share your experience. We’re glad to hear that you appreciated the location close to the beach and that the hotel is suitable for children. However, we’re truly sorry that your stay was affect… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewvery good breakfast
a mirror next to the TV so my wife could do her makeup.
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We hope to see you again very soon! Best regards, HSM Customer Service.
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We hope to se… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewwine not the best
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We hope to see you again very soon! Best regards, HSM Customer Service.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewVery friendly staff. Location was good only 5mins from main street. Good selection of food. Rooms cleaned every day. Evening entertainment was ok but over by 10pm.
There are 2 sittings for evening meal, 6.00 -7.30 and 7.30 -9pm. You must choose when you check in. It appears you can request a change. Also the dining room is very noisy but staff are great. We had ants in the apartment which was dealt with but they appeared again. Also the street outside is very busy from about 6.30am-midnight. Cleaning staff start around 7am so little chance of sleep in! This is predominately a German hotel and there was no English news channel on TV
Dear guest, Thank you for sharing your opinion with us. All your comments are essential to improve our service. We will share your suggestions about the hotel with our quality department to continue improving our services day by day. We will be very pleased to welcome you back again at our hotel! Best regards, HSM Customer Service.
Dear guest, Thank you for sharing your opinion with us. All your comments are essential to improve our service. We will share your suggestions about the hotel with our quality department to continue improving our services day by day. We… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewEverything! Personel, location, food and the place
Nothing, it was all perfect
Reviewed: 20 November 2024 · Stayed in August 2024
Verified reviewReviewed: 19 September 2024 · Stayed in September 2024
Verified reviewThe pool area was very pleasant.
No views from apartment window other than very overgrown greenery, so close to the balcony it was claustrophobic overlooking a very busy road, many flies in room, smell of sewerage in apartment , very noisy in corridors outside room and above although staff kindly offered alternative room we simply couldn’t face moving, as we had the unfortunate experience of breakfast chaos and very poor coffee and boxed ‘fresh’ juice it was very disappointing then the evening buffet was atrocious, cooked by amateurs, I watched the ‘chef’ destroy perfectly good pieces of fresh tuna overcooking to a degree I’ve never seen in catering. So many burnt offerings of excessively deep fried food and ‘packet rice’ although salad looked ok. The turkey and chips were cold although I brought it to the server’s attention no apology was made neither was the food exchanged no one temperature checked the buffet at any stage. The final straw was the poolside lunch …consisted of undercooked burger served with almost raw bacon, we asked for it to be cooked more after the second time it was adequate however the fries were cold. The chicken wrap consisted of overcooked breaded chicken and poor quality salad. Most of the bar servers at the poolside bar favoured customers who were not English and the measures dispensed were not consistent, the music was not to our taste and our final disappointment was the need for guests to put their towels on the sun beds then leave for a good length of time not allowing anyone else to use them. I wouldn’t say it was 4 star . Sadly lacking charisma.
Reviewed: 7 September 2024 · Stayed in August 2024
Verified reviewReviewed: 29 August 2024 · Stayed in August 2024
Verified reviewStaff we're excellent, food was great, location was great within walking distance to all amenities and hotel was clean,tidy and relaxing
The entertainment was poor for everyone
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewRooms clean and pool nice
Restaurant staff were ignorant in mornings and evenings and not enough clean cups or plates. Adan was remarkable!
Dear Amy, We regret to read that your vacation did not go as expected; we take notes on your comment. We constantly strive to improve the quality of both our hotel and the services we provide, since the opinion of our guests is a great value to us. We are disappointed to read that you value our staff so badly, since our priority is to offer the best services to make you feel like home, we regret not having achieved it with you. For us it is really important the fact that all our guests can fully relax in our entire hotel. We will continue considering possible improvements to maintain the relaxed and quality environment that we want to transmit. We hope you accept our sincere apologies. Best regards, HSM Customer Service.
Dear Amy, We regret to read that your vacation did not go as expected; we take notes on your comment. We constantly strive to improve the quality of both our hotel and the services we provide, since the opinion of our guests is a great val… Show more
Reviewed: 31 July 2024 · Stayed in July 2024
Verified reviewWe loved this hotel, such a lovely atmosphere, friendly and welcoming staff, wonderful pool, fantastic room and great breakfast buffet in a perfect location for the town and beach. We would love to stay again.
We were not keen on people smoking, if there could be a an area of the hotel where people would not smoke on their balconies that would be brilliant. If there could be a non smoking rule around the pool that would be brilliant too.
Dear Laura, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. We are happy that the food has been of your liking, in fact, we do everything possible to satisfy all the gastronomic preferences of our customers. Our highly qualified chefs and nutritionists are in charge for offering a high quality food and a varied menu. We hope to see you again very soon! Best regards, HSM Customer Service.
Dear Laura, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed your stay in our establishment, which is our main objective. We are pleased … Show more
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewBrekfast was good - as was location.
Sometimes it was hard to find a sunbed as there were so many people around the pool - but this was less of a problem by mid afternoon.
Dear Arthur, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are happy that the food has been of your liking, in fact, we do everything possible to satisfy all the gastronomic preferences of our customers. Our highly qualified chefs and nutritionists are in charge for offering a high quality food and a varied menu. We are also happy to read that the location of our hotel was to your liking. Our highest priority is that our clients feel like home. We hope to see you again very soon! HSM Customer Service.
Dear Arthur, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are happy that the food has been of your liking, in fact, we do everything possible to satisfy all the gastro… Show more
Reviewed: 2 July 2024 · Stayed in June 2024
Verified reviewHad 4 days there with my partner, the hotel staff are amazing, very friendly, and hard work. The hotel was really clean, and the room was spacious and modern. Breakfast and dinner were really good, enough variety. The pool area, the bar area, all very nice The location is excellent, it is close to everything. I will definitely recommend and visit again.
Nothing
Dear Luana, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are also happy to read that the good location of our hotel stands out. We feel really proud that you have enjoyed of such a wonderful vacation in our hotel. In addition, we are happy to know that our facilities were of your liking. We are pleased that you have valued in such a good way the efforts made by our staff because we always try to encourage the kindness and courtesy in our team. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel! Best regards, HSM Customer Service.
Dear Luana, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are also happy to read that the good location of our hotel stands out. We feel really proud that you have enjoy… Show more
Reviewed: 12 June 2024 · Stayed in June 2024
Verified reviewReviewed: 11 June 2024 · Stayed in June 2024
Verified reviewReviewed: 15 October 2023 · Stayed in October 2023
Verified reviewVery close to the sea. Good dinners and breakfasts.
The thing that I really enjoy is no free beverages at the dinner. Even the glass of water. You need to buy it. My advice: have a look at the idea of renting linens for some price. People would definitely enjoy it:)
Reviewed: 1 October 2023 · Stayed in September 2023
Verified reviewVery good location near to the sea and near to the parking. Friendly stuff. Good price.
The celling in the bathroom was leaking.
Reviewed: 18 September 2023 · Stayed in September 2023
Verified reviewNo working WiFi at the pool
Reviewed: 30 May 2023 · Stayed in May 2023
Verified reviewReviewed: 20 October 2022 · Stayed in October 2022
Verified reviewReviewed: 17 October 2022 · Stayed in October 2022
Verified reviewThe pool and gardens were well maintained and plenty of sun beds . Staff very helpful and friendly . Bedroom very clean and inviting . Breakfast very good
The evening dinner was very poor .. very little variety/choice . Quality of meat/fish hit and miss . Not very hot .. noticeable that a lot of guests queued up to go into dinner at 6 .. assume they hoped to get a better meal … we chose to go about 7.30 and were disappointed
Dear guest, We regret that your experience with us has not met your expectations. We have taken notes of your comment, since the passion for gastronomy is one of the fundamental pillars in our company. We hope to still count with your confidence! Best regards, HSM Customer Service.
Dear guest, We regret that your experience with us has not met your expectations. We have taken notes of your comment, since the passion for gastronomy is one of the fundamental pillars in our company. We hope to still count with your c… Show more