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Reviews of Mercure Benidorm 4 stars

Avenida de Panamá, 5, 03502 Benidorm, Spain

#15 of 132 hotels in Benidorm

Guests' Choice

Review score

Based on 1498 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.1

  • Facilities

    9.1

  • Staff

    9.3

  • Value for money

    8.7

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 6 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Only one bartender at the pool meant a long long wait and the cocktails were not good.

    Great staff, beautiful hotel. We had a room issue quickly resolved. Comfy beds good breakfast

    Stayed in September 2025

  • Reviewed: 6 September 2025

    8.0
    Lovely experience
    • Leisure trip
    • Couple
    • Privilege Double Room with Terrace
    • Stayed 3 nights

    Very limited number of sun loungers. There are quite a few Cabanas which they charge extra for. Perhaps some of these should be replaced with loungers as not one was used during our stay.

    Really good food selection at Breakfast

    Stayed in September 2025

  • Reviewed: 3 September 2025

    8.0
    Excellent weekend by a relaxing pool and bar
    • Leisure trip
    • Group
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Great location, very comfortable room and bed

    Stayed in September 2025

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Pool not so big

    Very clean great location

    Stayed in September 2025

  • Reviewed: 29 August 2025

    10
    Exceptional
    • Couple
    • Privilege Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    1. The old lady cook at breakfast couldn't make a simple omelette. Also she was rude. 2. Every morning the fried eggs was burnt. 3. The gym wasn't very good.

    Overall nice hotel and all the staff was excellent.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    We had a romantic stay at your gorgeous hotel. We can’t wait to stay again.
    • Leisure trip
    • Couple
    • Privilege Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Parking was not available so we had to park a 10 minute walk away. The pool bar did not have enough staff to cater for the amount of guests.

    We felt the ambiance of the hotel and its facilities were exceptional. The sky room was outstanding, with its free standing bath and raindrop shower with the added bonus of a lovely private terrace with sun loungers. The breakfast choice was fantastic and tasty. The cocktails were reasonably priced and delicious.

    Stayed in August 2025

  • Reviewed: 27 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Fabulous pool area, great location accessible but quiet

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Great hotel
    • Leisure trip
    • Family with young children
    • Standard Double Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    We loved the tranquil setting of the pool and garden area. The hotel is in a good location for accessing the beach and amenities. Lovely room and terrace. Great selection for breakfast and all staff were very nice and accommodating.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    10
    Great place and lovely staff
    • Leisure trip
    • Couple
    • Deluxe Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    The dinner buffet at night was good. Average but good.

    Location, staff was super Nice and great pool

    Stayed in July 2025

  • Reviewed: 17 August 2025

    10
    It was one of the best place we’ve ever stayed in Spain, I highly recommend it
    • Leisure trip
    • Family with young children
    • Standard Double Room with Terrace
    • Stayed 5 nights
    • Submitted via mobile

    No such thing

    The service was excellent, the room was clean, and comfortable the food was amazing every day.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    10
    Congratulation
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 10 nights
    • Submitted via mobile

    Guests who booked their sunbeds and did not use it for hours.

    I want to point out that the staff was very kind, always smiling, ready to help you with anything. Very clean rooms. The perfect breakfast. Congratulations to everyone, you made the perfect holiday.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    10
    Beautiful Hotel
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    The hotel was spotlessly clean, and rooms were comfortable. The pool area was beautiful, with a live DJ playing at just the right level to give a relaxed atmosphere. Breakfast was great with a large selection. The top thing for us was the staff, really warm welcome with a glass of Cava, and then throughout our stay, from the bar staff to pool staff everyone couldn't have been more kind and helpful. If your looking to visit Benidorm this is a little gem in the rough.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    We visit this hotel often because of the staff and service. They make you feel so welcome and cannot do enough for you.
    • Leisure trip
    • Couple
    • Privilege Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    N/A

    Everything! The staff, the Rooms, the service all outstanding

    Stayed in July 2025

  • Reviewed: 10 August 2025

    8.0
    Average
    • Leisure trip
    • Couple
    • Open Sky Suite with Terrace and Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Too much planting around the pool, full of mosquitoes, bar staff inattentive and slow

    Clean and tidy

    Stayed in July 2025

  • Reviewed: 10 August 2025

    9.0
    We had a nice stay
    • Leisure trip
    • Couple
    • Privilege Double Room with Terrace
    • Stayed 1 night

    Thre hotel parking was full, had to park to another hotels parking about 150-200m away, not a big problem but still...

    The hotel is great, nice and cozy pool area, amazing breakfast, clean and beautiful rooms with terrace, nice views at upper floors.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    10
    The hotel was really great and excellent. They just need to manage the breakfast better hot
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 4 nights
    • Submitted via mobile

    To many mosquitoes manage to get inside the room and bite up our legs . Also down by the pool on the sun lounges we got bitten.

    The breakfast was good however the food was not hot but more like warm . They need to up the temperature of the hotbox that they keep the food in.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    10
    Beautiful hotel with a calm and relaxing ambiance. Very clean and in a brilliant location. Definitely will be returning.
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect. There is nothing I didn’t like.

    Very clean & tidy, beautiful calming spa like aesthetic. Such a beautiful hotel I literally have nothing to complain about or comment on.

    Stayed in August 2025

  • Reviewed: 9 August 2025

    10
    We stayed in sky view views were fantastic staff were very accommodating the hotel it self was unrea
    • Leisure trip
    • Couple
    • Open Sky Suite with Terrace and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Just 1 thing the sink in the wash area the press over it

    Loved this hidden gem the piece and it was so relaxing. Booked in for a message and it was unbelievable so relaxing and the lady was a beautiful soul ❤️

    Stayed in August 2025

  • Reviewed: 9 August 2025

    8.0
    Very good
    • Couple
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    Wasn't anything.

    Great location. 5 mins walk to beach. 10 mins to Old town. Everything you need is near. Great pool and I loved that people couldn't leave towels on sunloungers then walk away. Entertainment around the pool, great vibe with the saxophone player. Nice chilled atmosphere around pool. Breakfast variety. Room cleaned everyday.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    10
    100% would go back.
    • Leisure trip
    • Couple
    • Standard Double Room with Terrace
    • Stayed 9 nights
    • Submitted via mobile

    Notting

    First impression was wow walking in the main door and massage service 10 out of 10 Bed very comfortable lovely pool bar and breakfast was catered for every ones choice.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    9.0
    A beautiful , relaxing stay!
    • Leisure trip
    • Couple
    • Privilege Double Room with Terrace
    • Stayed 3 nights
    • Submitted via mobile

    Hard pillows on the bed and not being able to change my wet pool towel without a charge.

    The whole hotel is beautiful. The decor is modern and fresh throughout. The pool area is amazing and kept spotlessly clean. All of the chairs are modern throughout the whole hotel and the bar is great. Music and DJ around the pool was fab! Created a wonderful chilled atmosphere. Staff were really friendly and attentive. Would definitely recommend and will stay here again when I return to Benidorm.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    10
    Great hotel!
    • Leisure trip
    • Group
    • Deluxe Double Room with Terrace
    • Stayed 3 nights

    had a fantastic stay here. the hotel is very chilled, stylish - a short walk to the beach.

    Stayed in July 2025

  • Reviewed: 31 July 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Double Room with Terrace
    • Stayed 2 nights
    • Submitted via mobile

    The property was amazing 🤩 Great location , the staff was very polite and helpful. Breakfast was amazing 🤩

    Stayed in July 2025

  • Reviewed: 29 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Privilege Double Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    The hotel location and decor and a beautiful pool in a tropical type garden.

    Stayed in July 2025

Showing 1 – 25

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