The bedroom in the apartment was very small.

The location and beach were beautiful. Best view in the area

Stayed in August 2025

Our room had a musty smell and whilst an air freshener was used it did t solve the root cause. Felt evening service should include fresh towels or more towels left during the day as they were quite thin. Bedroom was meant to be a KS bed but was two single beds.

Location, public rooms, food, ambience

Stayed in August 2025

Service, some staff forget your order and you have to re order, drinks take a long time,

Location fantastic, hotel very clean

Stayed in August 2025

Nothing to complain about all is 10/10

The location is great it’s nice and quiet and all of the staff are amazing, super serviceminded, always smiling etc so creating a very nice atmosphere

Stayed in July 2025

Great location lovely five star hotel with super staff.

Stayed in August 2025

Small room (29), uncomfortable mattress, lack of free water every day, soundproofing leaves much to be desired, and sun-beds are hard to find after 9 am, there are too few of them if the hotel if full, like it was in August. The price was way too high for this type of accommodation but overall we enjoyed it very much.

Excellent breakfast, view out of the window, good service, helpful and welcoming staff, tennis court and access to the beach. The hotel arranged flamenco guitar and dancers one night and a classic guitar concert the other, which was something really special and enjoyable.

Stayed in August 2025

Nothing

Location, amenities, staff

Stayed in August 2025

Exceptional staff, location and facilities.

Stayed in July 2025

Pretty rules which was ridiculous. Sun bed area & not a large space at all, facing the sea was closed at 7pm, why? It is the most pleasant part of the day when not so hot to relax and enjoy the views. Also if you want a light snack, you don’t always want or pay for fine dining, La Teressa restaurant or go inside & eat at their other restaurant. You couldn’t get anything in the bar area outside after 6pm! Room service we were offered which was very limited on choices and expensive, how about chips or pizza or small salad on listing. Lastly, for the cost of the room, I was surprised just how small the room was. We had a double with full sea facing balcony but tiny wardrobes. Thankfully we were just 5 nights so not too many clothes but balcony nice. You would want a balcony as at least it gives you more space.

The location is superb, fabulous sea views and in by far the most attractive part of Port de Pollensa on the pine walk area.

Stayed in July 2025

We were excited for our meal at the restaurant La Terrassa for dinner, however it was a bit lack lustre. Service was a bit lacking and they forgot our young daughters meal. The premium price for the dinner didn't match the experience.

Location is stunning, right on the water and walking distance to restaurants. Buffet breakfast was a highlight with so many options, including mimosas! The kids pool area is lovely and you can order drinks via a QR code. The wellness spa was really nice for a relaxing time. Apartment rooms were well stocked for preparing simple meals. The room was very modern and clean, and the hotel common areas are simply beautiful.

Stayed in July 2025

Small room - sea facing with balcony. Tiny Bit chaotic for sun loungers Noisy show off posh couple

Location Breakfast on the terrace Staff

Stayed in July 2025

Toilet Paper

Breakfast first class selection and presentation.

Stayed in July 2025

People reserving sun loungers early in the morning

The location, the staff, the service, the relaxed vibe

Stayed in July 2025

The air con wasn’t great

Amazing view and location. Beautiful breakfast and excellent staff at breakfast . Spotlessly clean and lovely decor

Stayed in July 2025

One restaurant had a strict dress code which meant the other one was impossible to get a table in. Beds were hard so we had to get mattress toppers. No barhroom cupboards. Shower leaked all over the floor, not enough hooks to hang towels for 4 people.

It was clean, well maintained and great customer service. Pool attendants were militant which was a downside. In the apartments the maids were never given the time to wash dishes and never replaced our single kitchen towels, no drying rack. There is no dishwasher and no space for food storage

Stayed in July 2025

unfortunately the sun bed situation is a hard one to remedy due to space, from 9am you can queue, we lucky & always got sunbeds

our stay was very nice & would return

Stayed in July 2025

Gym equipment basic, could do with some more weights/kettle bells.

Stayed in July 2025

Small rooms - sea view with balcony are too small

Great location Wonderful staff

Stayed in July 2025

I am a travel professional of some 35 years and had issues with their half board arrangements. Not sure if it was just that nobody explained what was necessary to take full advantage. Just glad I didn’t have to explain to clients.

Breakfast choices excellent. Location at the water’s edge the best way to start the day.

Stayed in July 2025

Apartments were clean but pretty basic

The breakfast was wonderful. Good variety of things to eat. Location was the standout. Great selection of restaurants within walking distance. Wonderful for families

Stayed in July 2025

Service was slow. It always seemed to take a long time whenever you ordered drinks/ food and I often found myself having to ask the staff when it was coming. There’s also too few sunbeds when the hotel is busy. You literally have to be down there early to reserve a spot!

Great location with some really good facilities

Stayed in July 2025

Nothing

Beautiful hotel with great staff. Exceptional location and very good breakfast. The apartment pool area was superb.

Stayed in July 2025

Half board main course poor in comparison to starters and desserts Decking material by pool dangerously hot burnt soles of adult feet Towels left on sun beds unattended

Location Cleanliness Staff Breakfast

Stayed in July 2025

Have to be up early to get a sunbed . Supposed to open at nine but when we stayed towels were down by 8 am

Staff and room exceptional.lovely location at the end of the pine walk

Stayed in July 2025