El Arenal, 36, 35320 Vega de San Mateo, Spain
#51 of 64 hotels in Vega de San Mateo
Guests' ChoiceBased on 14 hotel reviews
8.4Cleanliness
8.3
Comfort
8.6
Location
8.5
Facilities
8.3
Staff
9.1
Value for money
8.2
Free WiFi
10.0
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Showing 1 – 14
Reviewed: 17 April 2025
Clare
United KingdomVery narrow track to reach entrance, short but a bit of putting until we got inside which was lovely.
Staff were lovely, gardens were lovely and enjoyed the breakfast. We booked the cheapest room but it was worth upgrading to the next size not much more and much more spacious. The nearby Cantina was excellent to eat at which was very close by though closes at 6pm.
Stayed in April 2025
Reviewed: 2 March 2025
Lucy
United KingdomVery pretty and remote. The staff were really lovely and helpful
Stayed in February 2025
Reviewed: 3 March 2024
Lisa
NetherlandsNo real views from the hotel. The vilage is very, very small, so maybe too isolated. A bit pricy.
Breakfast was varied and tasty.' The host was very friendly. The room was large and comfortable.
Stayed in February 2024
Reviewed: 9 March 2023
Cedric
BelgiumProbably impossible to get there if you don't have your own car. The staff was nice but, maybe because it was low season, the reception was always closed. We only saw the staff at breakfast and dinner. Check in is with instructions sent by text message explaining where to find the key to your room, etc.
Nice building (old farm?) and nice gardens. Staff was nice. Breakfast was good and it was possible to order dinner (set menu).
Stayed in February 2023
Reviewed: 3 March 2023
Anna
BelarusThe shower pressure was very low
Room style is very authentic, location is what you would expect from counryside, beautiful garden, wild life is very close.
Stayed in March 2023
Reviewed: 16 January 2023
Anne
NorwayWe did not have hot water in the bathroom and the room was chilly, but with heating during the evening. Not in the bathroom. It was ok during the night, but cold in the morning with only 8 degrees outside.
Nice place in a small village in the mountains. Parking, closed property, old and beautiful buildings, garden with swimming pool and relaxing areas. Honesty bar and fireplace. Nice breakfast in the dining room and patio. colonisl style. Nice place for mountain walks.Helpful staff. She had a lot to do and was extremely busy, but introdused us to all the facilities.
Stayed in January 2023
Reviewed: 1 January 2023
Mikyung
Netherlands-The WiFi in the room was weak. -The shower needs to be improved.
-The quietness! -Very tastefully decorated rooms and beautiful gardens. -Good breakfast and 3 courses dinner for good price. -Very kind and helpful stuff.
Stayed in December 2022
Reviewed: 27 November 2022
Adele
United KingdomThere was no management on site during our stay but young women who cleaned and cooked were very helpful and friendly. The evening meal was very basic. Unfortunately there are only two small bars with food a short walking distance away. So great location to relax but not for good food.
A quirky fun hotel to stay. Enjoyed the swimming pool area and the large "play" room with its diy wood burning fireplace, honesty bar and basic kitchen facilities. Would visit again
Stayed in November 2022
Reviewed: 29 January 2024
Veerle
Hong Kongfurnishings of the suite, bathroom, shower was not very hot
nice location, great coffee, super friendly staff.
Stayed in January 2024
Reviewed: 2 March 2023
Eugenia
GermanyThe bed sheets had insects, humidity on the walls and a dirty towel was left in the bath tube as we checked in… Other rooms within the complex did not smell very well (no fresh air). We decided not to stay and booked another hotel.
The staff seemed friendly, but…
Stayed in February 2023
Reviewed: 1 March 2023
Joe
United KingdomThis place was wonderful. We were slightly cautious over recent reviews but not any issues for us. Heating and hot water was great, couldn't hear other guests. (We were in room 3). Breakfast was brilliant and everything else was perfect. An ideal location for hiking. We'll be back.
Stayed in February 2023
Reviewed: 12 December 2022
Jan
United KingdomWe seemed to be especially unlucky with our room (#8), Average reviews for this property are good - hence we booked with confidence - but looking back carefully at previous reviews, the same problems have been repeatedly identified, with very low scores for this room (and perhaps also room #9 next door). The owners need to urgently pay attention to these issues - or charge considerably less for these rooms. At 120 euros per night we felt well and truly misled, and extremely disappointed. The main issue is noise. These rooms have been created using lightweight partitions - you can hear every word and action from the room and bathroom next door - and from the kitchen below (from which cooking smells filtered upwards and in to our room). In two nights we got almost no sleep and had a fairly unpleasant experience. There was no on-site management to raise this issue with - and we knew the place was fully booked, so there was no chance of a room change. We had pre-paid via Booking.com. Had that not been the case, we'd have left after the first night and also queried the room rate/ bill. We've travelled around the Canaries, staying in different sorts of accommodation including other Hotel Rurales: by comparison this one was very overpriced and of an unexpectedly poor standard. In addition, the room was very small, scruffy and in urgent need of refurbishment. There was very little space in the room and no useful furniture or shelving. The bathroom was dark, cramped and inadequate - really just a box within a box. The shower head had been glued to the wall and easily fell off - but in fact there was no hot water on either day. At a very basic level - ie: no sleep and no shower - this place let us down in terms of accommodation. At 120 euros per night it was exploitative. The communal facilities (lounge, outdoor furniture etc.) could also do with some love/ upgrading - but this was the least of our concerns.
Relaxed atmosphere, pretty gardens - and authentic. The staff that we met were friendly and competent. Breakfasts overlooking the garden were enjoyable.
Stayed in December 2022
Reviewed: 16 March 2025
Katherine
United KingdomThere are no comments available for this review
Stayed in March 2025
Showing 1 – 14
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