Some of the staff could be friendlier? Breakfast was not great.

Lovely location overlooking the marina and cathedral. Nice big airy room comfy bed. The pool staff at the pool bar were the best super friendly and helpful. The food was also very good at the pool.

Stayed in September 2025

Really wonderful

Stayed in June 2025

The nearest beach was taxi drive away which was 20 euros each way The pool was crowded and beds were saved very early morning , we did go in august so busy time last year we stayed in April and we didn’t have this problem

Staff so helpful and friendly Nice views

Stayed in August 2025

The room was kinda small , they charged us for the parking and didnt let us know before parking that is was not free.

Clean , nice staff ,good food and nice breakfast and great location .

Stayed in August 2025

We stayed in room 902. There was an unpleasant smell from the airconditioner. Also, the lowest setting on the airconditioner was too powerful, with air blowing directly on our heads while in bed.

Staff were great. Breakfast was good. Location was very handy with bus stop directly outside, and port to the other.

Stayed in August 2025

The bed was a bit noisy

Very luxurious experience. The room was very spacious and so the bathroom(I think it was adapted for disabled). The service was excellent especially after a small incident I had. all the reception/client service team knew about it and solved it quickly.

Stayed in August 2025

Nothing.

My favourite hotel in Palma. Upgraded pool and spa facilities were great. Food was awesome.

Stayed in July 2025

Staff at the reception is not trained as per 5 star hotel standards. I was told that I got an upgrade but in reality I received a smaller room and lower category than I booked. Staff at the reception didn’t want to take any responsibility until I spoke to the manager on duty. The lady who did a mistake didn’t even apologise and was hiding from me the next day - shocking behaviour!

Beautiful property, amazing location and excellent breakfast.

Stayed in June 2025

Gun to my head, maybe it could’ve been a little closer to the old town — but I guess they can’t move it, right? ;-)

Great hotel overlooking the marina. Truly 5-star service and amenities. The swimming pool was a hit with our kids, and we loved the terrace restaurant — both for breakfast and dinner (amazing views!).

Stayed in July 2025

Decor tired in bathrooms, no iron in the room, dirty carpet in hall outside bedroom but otherwise lovely .

Great position

Stayed in August 2025

Hotel Victoria Gran Meliá is a truly elegant and luxurious hotel offering classic charm and outstanding service. My room was beautifully furnished, spacious, and had a balcony with breathtaking views over the marina and Palma Bay. The bed was incredibly comfortable, and every detail was perfectly maintained. The staff were warm, attentive, and made me feel welcome from the moment I arrived. Breakfast was superb — fresh, varied, and served in a refined setting. The location is excellent, close to the city center and the waterfront promenade. A perfect blend of tradition and modern comfort — I would love to return!

Stayed in August 2025

Really clean, lovely staff- super attentive and kind, great breakfast / food and drinks

Stayed in July 2025

The room could have been larger

Excellent Breakfast

Stayed in July 2025

It said that the property was fully renovated and it has 5 stars which is not really a case. At best it is a 4 star hotel. Some of the finish is quite questionable (eg carpets, shower )

Staff at the property was excellent. Very nice breakfast. Good outdoor pool.

Stayed in July 2025

Spa services were too expensive

Location was good, room was stylish and comfortable, pool area was clean and staff were helpful.

Stayed in July 2025

I would stay in a more central room - we were located on the side of the building where you could hear the hotel next door (Lio’s) at night time which was also blocking the view

The pool area was beautiful, clean and quiet. The rooms were all clean and staff were helpful.

Stayed in July 2025

The hallways and parts of the hotel did look tired in places. The positives far out weighed this minor negative though.

Excellent breakfast, lovely hotel, very well trained and attentive staff. The terrace area was amazing for breakfast and pre dinner drinks in the evening.

Stayed in July 2025

It takes about 25 minutes to walk into Palma, or a taxi is around 8 euros. In the heat the walk feels a lot longer and taxis are very busy in the evenings. Breakfast for fair, I’ve had better at 4 star hotels in terms of selection. There is an awful lot of pastries for breakfast, more variety of the fruits, yogurts and cereal would have been more appealing. We ate in the restaurant one evening as it was rated very highly, we were disappointed. We ate in Palma for half the price and the food at the hotel restaurant was just ok, not worth what was being charged. The pool area was nice and the restaurant at the pool area served nice food. The views from our hotel room were lovely of the harbour and the Cathedral. The room was nice.

Stayed in July 2025

Absolutely amazing. The best part was once we checked out, we could still use the facilities as we had a late flight that day. They even offered a room for us to shower us. Incredible hotel and staff were amazing. Thank you.

Stayed in July 2025

Hotel facilities and location

Stayed in June 2025

Gym was below hotel of this standing. Range and equipment below standard. Nice towels, water and yoga mats .

Fantastic terrace for breakfast and also dinner. Dinner with live musician was fantastic. Also violinist for Sunday breakfast - really enjoyed. Red lounge was great and welcoming . Guys at valet/ front desk couldn’t be more helpful in all aspects. 👏👏 Breakfast itself was awesome - such a choice. Swimming pool And surrounds has been upgraded and absolutely first class .

Stayed in June 2025

Could not extend checkout late flight

Location

Stayed in May 2025

Some Reception staff very rude! Lovely bar staff, but not enough staff.

Fabulous Hotel - Lovely breakfast - Great location

Stayed in June 2025

Aircon could be better

Breakfast terrace is brilliant and early evening drink is also special location

Stayed in June 2025