Breakfast was limited if you arrived late. The charges for the spa and internal pool was excessive and there was no mention of this anywhere at the time of booking. Dissapointing that there was no tea/ coffee making facilties in the room

Outdoor pool was excellent, size of the rooms was greater than we anticipated. Loved the packed breakfast on one morning when we had to leave early the hotel before the buffet breakfast was served. Staff at the front desk were very helpful

Stayed in August 2025

The bar closes too early for being august.

very nice staff. Good breakfast quality and environment. Dinner was very good

Stayed in August 2025

Some areas of disrepair.

Lovely location, large clean rooms.

Stayed in August 2025

This is a mock-up of a 4-star hotel. No bathrobes, no slippers. No toilet brush. Half the showers in the spa don’t work. The key card constantly demagnetizes. The bartender had to be found. The restaurant operates in mysterious, unpredictable shifts. Once upon a time, this was probably a grand hotel in the heart of the Pyrenees. Something clearly went off-script. It’s priced like a 3-star hotel — and if it were called a 3-star hotel, this review would’ve sounded very different.

Stayed in July 2025

Hallway lights turn off if no one is detected. This means that you cannot see very far down the hallway. This is not safe. Access to the heated pools was 30€ foy 90 minutes. Too expensive. The breakfast buffet was so-so, with clearly reconstitued and watery eggs. One of the restaurant staff was a bit growly, and there were only 5 occupied tables, with only 2 people each.

Helpful front desk staff. Good beds. Nice views.

Stayed in July 2025

Free parking (lots of parking spaces), mini fridge in the room, very nice pool, quiet area :)

Stayed in July 2025

We loved the spacious rooms and the friendly staff. The wheelchair accessibility was great, and the food was delicious.

Stayed in July 2025

The swimming pool and spa are payable extras and they weren't open anyway despite it clearly saying on Booking.com that the pool and spa were open. We were planning to stay in France that night and went out of our way after skiing in Panticosa to go there because we wanted somewhere with a pool. It was a complete waste of time because it's in the middle of nowhere with absolutely nothing to do.

It's quite a grand resort style hotel. It felt like we were the only people there. It reminded me slightly of The Overlook Hotel 🫣. Rooms are spacious and comfortable as are the common areas. Breakfast was good although I didn't like having to ask for coffee rather than getting my own from a machine. I don't know how they cope when it's busy.

Stayed in February 2025

Reception takes a long time to assist in any matter (Manpower problem). Had to wait for an hour to access the Spa despite reservation made the day before (Manpower problem).

Nice building and good sized room. Well kept. Nice Interior design. MEP services in good working order. Perfect cleanliness. Nice breakfast.

Stayed in December 2024

Menu choice was limited, breakfast prices at 15 euros each are what you would expect to pay in London! These need to be reduced to attract more custom. Chargeable underground car park, why?

The setting was very nice, friendly staff, big room. Underground car park.

Stayed in July 2024

Very big rooms a bathrooms. Nice views over the montains. Friendly staff.

Stayed in July 2024

What’s not to like.when you been driving for all day .

Beautiful location ,Staff really helpful as I got in late at night due to thunderstorms,even made me a sandwich and coffee .best night sleep ever. I Would recommend .

Stayed in June 2024

Only bad thing is that the bathroom smelled really bad.

Love the staff, location, and room vibes.

Stayed in April 2024

No kettle, no couple of glasses for a water, no tea or cofe in the room

The location is super nice: surrounded by mountains and nice views for the those who like nature and mountains.

Stayed in February 2024

super beakfast, warm & inviting hosts.

Stayed in January 2024

Too expensive to use the spa

Spa

Stayed in September 2023

The room was lovely, very clean and the bed was huge and very comfortable. The hotel lobby was very stylish and comfortable. We had a lovely meal in the evening and the waiter was very helpful. The free underground parking was a bonus.

Stayed in September 2023

Nothing

Large room with very comfy beds. Had a great night sleep, very peaceful location. Breakfast was good. Also had an excellent evening meal in the restaurant which was good value.

Stayed in August 2023

The rooms are definitely not sound proof. Hope for quiet neighbours because the walls are thin. Don't get a room above the restaurant.

Nice views, friendly staff and comfortable beds

Stayed in January 2023

Pity that you have to pay extra for the pool. Food is low quality for such a hotel.

The suite is very nice.

Stayed in December 2022

The general state of the hotel is old and not well maintained. The entrance of the hotel looks like an abandoned place, dead plants in old pots. The overall vibe is quite gloomy. The staff was not rude but did not make any effort to be pleasant either. Definitely not worth the price we paid.

Nice location with a view on the mountains and 15 minutes from Jaca.

Stayed in August 2025

Not being allowed to access our room until 4pm despite the fact that it was ready for us when we arrived at 3pm - no food available from the bar - the whole hotel needs a bit of a make-over and fresh lick of paint - fixtures in the bathroom were all loose and in danger of coming away in one's hands. It's just a bit tired.

attractive location - hotel looks impressive - staff were ok and friendly, but little English spoken - nice pool

Stayed in June 2025

Our experience started with a check in at 18:30 we did not get to our room until almost 21:00. The reason for it was a non functioning door lock. The young lady at the counter did her best to work it but at the end she could not do anything, there was no engineer available to fix it. We were then upgraded to the suite (which we had rented for the following night anyways) the suite looked good but the first night the AC (the main reason we us picked the hotel) was not working, when I asked about it they say they know but that was that... The suite is a duplex type apartment with the bedroom under the roof in a mezzanine setup so it was extremely hot. The main job of a hotel is to provide a comfortable night for its clients, the first night was a definite fail. We were traveling as a family, the other feature that made us pick the hotel was the swimming pool but it closes at 20:00 so considering we did not make it to our final room until 21:00, we missed out on that. The manager as a gesture to ease our discontent offered us a two hours "spa access" which is actually the indoor pool in the basement, the kids were happy but I found no real pleasure in it. I was ready to reset my expectation for the next day but I felt that breakfast was a let down for 15€ and after a day exploring around when we came back to the hotel, the same issue with the Air conditioner happened again, this time it got restarted around 23:00. So the room was cool enough around 1am. We went down for breakfast the next morning because it was included in the price of the room, but did not enjoy it much more than the previous day. The hotel probably was really nice 15 years ago but it is desperately in need of updating. The staff was nice but not very helpful, I will not be returning to this property nor would I recommend it to my friends.

The beds were comfortable enough

Stayed in August 2024

Nothing

Secure bike parking, nice room with balcony, lovely pool area, great evening meal and superb buffet breakfast.

Stayed in July 2024